Configuring Case and Knowledge Management

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Install the plugin and configure features to enable HR agents to work on requests.

    Configuration overview

    Using guided setup to implement Case and Knowledge Management

    Guided setup provides a sequence of tasks that help you configure Case and Knowledge Management on your instance. To open guided setup for Case and Knowledge Management, navigate to HR Administration > Guided Setup.

    For more information, see Guided setup for HR Service Delivery.