Access ServiceNow for Microsoft Teams app

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Enables users to interact with the agents from Microsoft Teams application.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    To receive notifications from Virtual Agent, users must link their accounts to Microsoft Teams. Guest users can't receive notifications.

    Procedimento

    1. Launch Microsoft Teams application.
    2. Click Apps.
    3. In the apps search field, enter ServiceNow for Microsoft Teams.
    4. Click ServiceNow for Microsoft Teams app.
    5. Click Open.

    Resultado

    The ServiceNow for Microsoft Teams app is successfully installed in your Microsoft Teams application.