Exploring External Legal Service Center
Learn more about External Legal Service Center with a sample workflow and review the benefits it can provide for different users in your organization.
External Legal Service Center overview
The ServiceNow® External Legal Service Center application enables external users like customers, partners, and the public to directly contact your organization for legal information. They can ask for clarifications, submit concerns, and get the legal information they need. This access fosters trust and shows organization's commitment to accountability and legal compliance.
External Legal Service Center users
| User | Description |
|---|---|
| Legal Administrator or Legal Configurator | Configure External Legal Service Center and record producers for submission of requests for legal services. |
| External Legal Service Center external user | Submit, view, and track requests for legal services. |
External Legal Service Center workflow
- Legal administrator or legal configurator configures record producers to be available to external users.
- External user takes the following actions for registering with the External Legal Service Center.
- Access the External Legal Service Center.
- Submits a request for registration.
- Configures password and completes the registration process.
- External user takes the following actions to submit a request for legal services.
- Logs in to the External Legal Service Center.
- Selects the request type from the catalog.
- Submits the request.
- Assigned group request works on the request.
- External user views and tracks the request from the External Legal Service Center.
External Legal Service Center benefits
| Benefit | Feature | Users |
|---|---|---|
|
Improved Transparency: Maintains transparency in the organization’s operations and fosters trust by addressing legal requests from external users. |
Addressing legal queries submitted by external users. | External users |
| Enhanced Customer Service: Provides a direct and formal channel for addressing legal concerns and queries. | Configure record producers to be available in External Legal Service Center. | Legal configurator |
|
Risk Management: Helps in identifying and mitigating potential legal risks. |
Addressing legal queries submitted by external users. | Legal team |
| Compliance Assurance: Having a system for external legal queries helps promote that the organization conforms with relevant laws and regulations. | Addressing legal queries submitted by external users. | Legal team |