HR Service Delivery applications

Depending on the HR Service Delivery package you choose, deploy one or more of the following applications.

Case and Knowledge Management

Standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and services over time.

Employee Center

Provide a single, unified portal for employees to get all the information, services, and help that they need.

Lifecyle events for enterprise

Automate onboarding and other employee lifecycle events that span multiple departments, improving employee satisfaction and efficiency across HR and other departments.

Supporting applications

You can also deploy the following supporting applications.

• Document Templates to automate and simplify the process of filling, signing, and reviewing a document online.
• Employee Document Management to secure, retain, access, and purge employee files with ease using paperless document management. A separate subscription is required.
• Enterprise Service Management Integrations Framework to provide a consistent way of building integrations for common use cases such as pulling employee profiles and tasks from third-party application to a ServiceNow application, and pushing data from a ServiceNow application into a third-party application.
• HR Predictive Intelligence Workbench to guide you through your predictive machine learning implementation to create intelligent HR processes.
• Agent Workspace for HR Case Management to interact with employees, respond to inquiries, and resolve issues quickly as an HR agent.
• HR Success Dashboard indicators to help the HR leadership measure the performance of the HR implementations, using different base system or customized KPIs.
• Learning Core to build a integrated learning content repository.
• Manager Hub to increase managers self-service and proactive engagement with teams, and help them grow as leaders.
• Machine learning solutions for HR Service Delivery to help in auto determining assignment groups and services for HR cases, auto creating cases from emails, and discovering knowledge articles that help in faster resolution of cases and tasks.
• Performance Analytics for HR Service Delivery to reduce HR inefficiencies by reporting and analyzing service delivery performance and quality. A separate subscription is required.
• Virtual Agent for HR Service Delivery to enable automated chats for employees requesting HR services.

Mobile applications

You can use the Now Mobile app with HR Service Delivery.

Employees view HR requests, request help, complete HR tasks, receive targeted mobile content and push notifications, chat with a virtual agent, and more using the Now Mobile app.

Domain separation and HR Service Delivery

Domain separation separates data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data. For more information, see Domain Separation and HR Service Delivery.

Quick start tests for HR Service Delivery

Copy and customize quick start tests to validate that your instance works after you make any configuration changes, such as after applying an upgrade or developing an application. For more information, see Quick start tests for HR Service Delivery.

Fields Containing Possibly Sensitive, Personal, or Personally Identifiable Information

Customers are responsible for ensuring their use of HR Service Delivery application is compliant with applicable data protection laws and regulations. Customers using the HR Service Delivery application should assess fields that may contain sensitive, personal, or personally identifiable information, the extent of which is solely determined by customers. Once installed, customers are able to access table definitions within their instance to review fields used by HR Service Delivery application. This can be done by navigating to "System Definition > Tables" and filtering "Name" "starts with" "sn_hr_".

COE security policies are a way to easily restrict access to different COEs via configuration. The underlying COE security policy implementations are ServiceNow ACLs.