Configure a solution definition for the journey recommendations

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure a solution definition to display learning recommendation to users with similar journeys.

    Antes de Iniciar

    Role required: admin

    The following plugins must be activated from the ServiceNow store to display the Similar Journey based Recommendation solution definition:
    • Journey Accelerator [sn_ja]
    • Journey designer [sn_jny]
    • The Learning Posts [sn_lc]

    Procedimento

    1. Navigate to All > Predictive Intelligence > Similarity.
    2. Select Solution Definitions to display a list of all the solution definitions under Similarity.
      You will see the Similar Journey based Recommendation solution definition.
      Nota:
      You can customise the solution definition according to you needs and retrain it. Open the solution definition to edit the fields
    3. Open the solution definition and edit the fields to customise the solution definition according to you needs.
    4. Select the Update & Retrain button to save the changes and train the solution definition.

    O que Fazer Depois

    Update the solution definition in the HR AI configuration > Similar Journey Users > Solution definition field.
    Nota:
    For more information, see Configure the HR solution definition and domain.