Link ServiceNow user account to Microsoft Teams application for Virtual Agent

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Link your ServiceNow account to an Microsoft Teams application to access the non-public Virtual Agent topics that use ServiceNow records.

    Antes de Iniciar

    Role required: user

    The authentication step occurs in your instance or in a Service Portal set by your admin.

    Procedimento

    1. Open the Microsoft Teams application.
    2. Find your Virtual Agent bot.
    3. Start a conversation with your Virtual Agent bot.
      The bot then presents a prompt that provides options to authenticate Link to ServiceNow, continue as a guest user, or see the help menu Check out Tips.

      Link ServiceNow account

    4. Select Link to ServiceNow to authenticate.
      Authentication directs you to your instance or a Service Portal set by your admin. If you aren’t already logged in to your instance or a Service Portal, you’re prompted to enter your login credentials.
      Nota:

      The administrator can auto-link the ServiceNow user accounts to Microsoft Teams. For more information, see Account linking in pre-built messaging integrations.

    5. On the confirmation dialog, select Confirm to link your account.