Exploring Collaboration services for Zoom

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Collaboration services for Zoom provides employees with seamless self-service without leaving the Zoom client and enables agents to resolve their task records faster.

    Collaboration services for Zoom is pre-integrated with IT Service Management. It can also be integrated with HR Service Delivery and other Enterprise Service Management applications.

    Collaboration services for Zoom Team Chat

    Collaboration services for Zoom offers the following capabilities:

    • Allows agents and employees to collaborate to resolve a ticket.
    • Enables agents to initiate a Zoom Team Chat with an employee from a task record.
    • Enables agents to import the Zoom Team Chat transcript back to the task record as a comment.
    • Enables employees with specific permissions to view Zoom Team Chat from a task record.