View informational notifications

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View the notifications that are sent during specific events in a ticket life cycle. These notifications are sent to the requester associated with the ticket.

    Antes de Iniciar

    Role required: user

    Por Que e Quando Desempenhar Esta Tarefa

    The following informational notifications are included with ServiceNow for Microsoft Teams application:
    • Incident resolved
    • Incident state update
    • Requested item complete
    • Requested item approved
    • Request item rejected
    • Request item update

    Procedimento

    1. Launch Microsoft Teams application.
    2. Click Activity.
    3. View the list of notifications feeds for:
      • Incident
      • HR case
      • Change request
      • Requested item
    4. Click the notification to view the details.
      Non-actionable notification