Explore Workplace Agent for mobile
Manage all your workplace cases and tasks on the go using the Agent Workplace Services for Mobile application on the ServiceNow Agent mobile application. As a workplace agent, the application enables you to view, manage, and create workplace cases using your mobile device instead of a desktop or a laptop.
The Workplace Agent for mobile application on the ServiceNow Agent mobile application enables you to work on the workplace cases created in the Workplace Service Delivery applications. You can manage and create workplace cases, case tasks, move tasks, and maintenance tasks using the application.
- You can view all the workplace cases created using the applications.
- The application displays the cases in the following categories:
- Your work overview with numbers.
- Your assigned work with the details of the cases.
- Your assignment group's work.
- Unassigned work in your assignment group.
- You can work on the cases assigned to you based on their state such as Critical, Open, Resolved
- You can assign cases and tasks to another workplace agent.
- You can update cases and tasks on the go whenever you progress on it or to add any extra information.
- You can navigate to the workplace location on which the workplace case or task is created using the map location. For a move case, you can view both the 'From location' and the 'To location'.
- For a maintenance case, you can view details such as the asset included, product's model and more.
- You can also handle workplace cases and tasks that are associated with the cases individually.
- You can upload attachments to a case at any time.
For more information about the Workplace Agent for mobile application features, refer to Workplace Agent for mobile - Key features, actions, and case details