Escalate an HR case

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • If you are unable to resolve an issue, you can escalate an HR task. This action reassigns it to the manager of the HR group.

    Antes de Iniciar

    Role required: sn_hr_core.basic or sn_hr_core.case_writer

    Por Que e Quando Desempenhar Esta Tarefa

    Escalate an HR case when you encounter any of the following conditions.
    • Are unable to complete the task due to excessive workload.
    • Do not have the necessary skills.
    • Need help with some part of the HR case.

    An escalated HR case is reassigned based on escalation rules. See Add or modify escalation rules.

    Procedimento

    1. Open an HR case to be escalated.
    2. Under Related Links, click Escalate case.
    3. Enter a reason for the escalation in the dialog window that opens.
    4. Click OK.
      The case is reassigned to the manager of the escalation group as a high priority case.