Submit an HR request with Gen AI Virtual Agent

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Place an HR request using the conversational and streamlined experience offered by Gen AI Virtual Agent.

    Antes de Iniciar

    Role required: None

    Procedimento

    1. Navigate to All > Employee Center.
    2. Click Open Chat.
      Gen AI Virtual Agent appears.
    3. Enter your query and select the required catalog item.
      For certain catalog items, KB articles are provided for assistance, for some catalog items you will be directed to a different page to place the request, and for certain catalog items Gen AI Virtual Agent creates an HR case for you.
      Figura 1. Example: Gen AI Virtual Agent assistance with a KB article
      KB article Gen AI assistance
      Figura 2. Example: Gen AI Virtual Agent assistance in placing a Dental inquiry request
      Dental request Gen AI assistance
      Figura 3. Example: Gen AI Virtual Agent assistance in creating an HR case after requesting a catalog item
      Catalog item Gen AI request