Integrating Employee Center with Microsoft Teams for GCC-H or DoD

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can integrate Employee Center with Microsoft Teams to enable Government Community Cloud High (GCC-H) and US Department of Defense (DoD) customers to access attached files in Employee Center.

    Prerequisites

    Before integrating Employee Center with your Microsoft Teams tenant, ensure that the following prerequisites are met:
    • Your ServiceNow instances have been upgraded to the Vancouver release.
    • You have not previously attempted to install the Conversational Integration with Microsoft Teams app on your instances.
    • You have the admin permissions for the ServiceNow instance and Microsoft Azure instances.

    Integration process

    The overall process to integrate Employee Center with your Microsoft Teams tenant involves the following tasks:
    1. Activate the IT Service Management integration with Microsoft Teams plugin (sn_now_teams_it).
      Nota:
      For more information on activating plugins, see Activate a plugin.
    2. Create Microsoft Azure application and authenticate users to access Employee Center in Microsoft Teams.
    3. Update the OIDC entities table.
    4. Update your Microsoft Teams tenant URL for GCC-H or DoD.
    5. Download and modify the manifest file for Employee Center for GCC-H or DoD.
    6. Upload manifest file in Microsoft Teams.