Make Microsoft Teams the default communication channel

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Make Microsoft Teams the default communication channel to initiate a conference call to resolve a ticket.

    Antes de Iniciar

    Role required: notify_admin

    Procedimento

    1. Navigate to All > Notify > Provider Selector.
    2. Select New.
    3. On the form, fill in the fields.
      Tabela 1. Provider selector form
      Field Description
      Name Name of the provider you are adding, for example, Microsoft Teams.
      Order Order in which this provider appears when multiple providers are configured.
      Source table The table to which Microsoft Teams must be added.
      Condition Field to add the filter conditions.
      Active Option for indicating whether Microsoft Teams as a provider is active.
      Catch-all Option for making Microsoft Teams the default provider if other notify providers like Zoom or Twilio are configured.
      Manual Selection Option for disabling the automatic selection of this provider.
    4. Select Submit.
      The list of service providers displays.
    5. Select the created service provider.
    6. Select New in the Provider Selector Choices section.
      1. Select either Notify number group to choose the required notify group or select Conference provider to choose Microsoft Teams.

        You can set up configurations for numerous conference providers within the Notify framework.

        For example, you can configure Microsoft Teams as a provider for all the conferences initiated from incidents, and Zoom as the provider for all the conferences related to change or problem.

        Nota:
        Selecting both values results in error.
      2. Select Submit.