Customize business rules for actionable notifications

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Enables you to customize the business rules for actionable notifications.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > ServiceNow for Microsoft 365 > Notifications > Actionable Notifications - Business Rules.
    2. Open a business rule you would like to extend to another table.
      Example: Send comment to caller.
    3. Click New.
    4. On the UI Action form, fill the fields.
      Tabela 1. UI action for business rule form
      Field Description
      Name Name of the business rule
      Table Table to which the Send comment to caller is to be assigned.
      Active Check this box
      Advanced Check this box
      Where to run
      • When: after
      • Insert: Check this box
      • Update: Check this box
      • Filter Conditions: Apply the filter condition of the Send comment to caller business rule
      Advanced
      • Condition: Copy and paste the value of the condition from the existing Send comment to caller business rule. Modify the values as required.
      • Script: Copy and paste the script from the existing Send comment to caller business rule. Modify the values as required.
    5. Click Submit.