Configure a custom reaction

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Content engagement utilizes font awesome icons to provide several out-of-the-box reactions for employees to interact with news articles. Engagement admins can customize the out-of-the-box reactions or configure their own.

    Antes de Iniciar

    Role required: Engagement admin [sn_ce.admin]

    Por Que e Quando Desempenhar Esta Tarefa

    The system supports a maximum of six reactions. To create a custom reaction, you can either upload an .SVG or .PNG image file or specify a Font Awesome version 4.7 icon.

    Procedimento

    1. Navigate to All > Content Engagement > Reaction Config.
    2. Click New.
    3. Fill in the following fields:
      Tabela 1. Reaction configuration form
      Field Description
      Name System name for the reaction
      Display text Text that appears on the portal when the user hovers over or click a reaction icon
      Font awesome icon Name of the font awesome icon, as it appears on the website
      Icon Field to upload an .SVG or .PNG image file
      Nota:
      If you enter a Font Awesome icon name in the previous field, you can skip this field.
      Order The order in which the icon appears when the user hovers over the Like icon on the portal relative to the other icons
      Active Makes the reaction available for users (enabled by default)
    4. Click Submit.
      The custom reaction appears in the Reaction Configs list.
    If you create a custom reaction, you must enable Content Publishing to access the reaction by creating an App Reaction Config record. You must repeat the following steps for each reaction that you want to make available to employees - including the out-of-the-box reactions.
    1. Navigate to All > Content Engagement > App Reaction Config.
    2. Click New.
    3. Fill in the following fields:
      Tabela 2. Reaction configuration form
      Field Description
      Reaction config Select the reaction.
      Application Connects the reaction with the application. This value is set at the Application scope.
      Active Makes the reaction available for use.
      Order The order in which the icon appears when the user hovers over the Like icon on the portal relative to the other icons
    4. Click Submit.
      The reaction is now available for use in the portal.