Email notification preferences for your service
Customize email notifications to control which email notifications are sent to requesters when a universal request is created. This setting prevents employees from receiving duplicate or inconsistent email notifications.
Antes de Iniciar
Role required: admin
Por Que e Quando Desempenhar Esta Tarefa
Set up your notification preferences, so that the communications to the requester come from the Universal Request instead of the department ticket, and the links in the communications link back to the Universal Request instead of the department ticket.
Email notifications are usually sent when one of the following activities is performed:- A universal request is created for a requester.
- Comments are added to the request.
- Resolution is provided for the request.
- Request is closed.