Upload manifest file in Microsoft Teams

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Upload the manifest file in Microsoft Teams to integrate Microsoft Teams with your ServiceNow instance.

    Antes de Iniciar

    Make sure that you have the manifest file for self-configured apps. For more information, see Create and download the manifest file for self-configured apps.

    Role required: admin

    Procedimento

    1. Launch the Microsoft Teams application.
    2. Navigate to Apps > Upload a customised app.
      Nota:

      Ensure that ServiceNow for Microsoft Teams is allowed as a third-party app in Microsoft Teams. For information about allowing apps in Microsoft Teams, see the Microsoft Teams documentation.

    3. Navigate to the location where the manifest file is downloaded and select the zip file.
    4. Select Open.

      The ServiceNow for Teams appears in the Apps screen.


      ServiceNow for Teams app.
    5. Select the ServiceNow for Teams app.
    6. Select Add.

      ServiceNow for Teams app in Microsoft Teams.
      The ServiceNow for Teams app appears in Microsoft Teams.

      • Chat: Begin your conversation with the Virtual Agent to get help.


        Chat tab in Microsoft Teams.

      • Employee Center: Select the Employee Center tab to view the organization updates and the status on your tasks and requests.


        Employee Center tab in Microsoft Teams.
      Nota:
      If you don't want to create a manifest file, you can edit an existing manifest file as required. After updating the existing manifest file, you can download and upload the manifest file in Microsoft Teams to make the changes effective.