Customize the Zoom chat form

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Customize the chat form for additional ServiceNow® Collaboration services tables by creating a chat configuration.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > Collaboration Services > Zoom > Chat Configuration.
    2. Click  Default  to view the default base system configuration.
    3. Navigate to All > Collaboration Services > Zoom > Chat Configuration.
    4. Create a new chat configuration Select New.
    5. On the form, fill in the fields.
      Tabela 1. Collaboration Chat Configuration form
      Field Description
      Name Value for the configuration.
      Order

      Order of the configuration.

      You can define multiple chat configurations for a single table. The system executes the query based on the descending order.
      Active

      Option to activate the configuration.

      Select the check box to activate the configuration.
      Messaging Type Option to select the messaging platform.
      Default

      Option to keep the configuration as default.

      Nota:
      You cannot define multiple default values for chat configuration.
      Auto Import

      Option to automatically import the chat.

      Select the check box to automatically import the chat.
      Table Option to select specific chat feature for a table.
      Inherit Extend and apply to the configuration to the child tables.
      Conditions Option to define a condition for a chat for customizations.
      Enable opening message Option to provide a text message that displays to the user when the agent initiates a chat.
      Opening message

      Option to enable a text message that displays to the user when the agent initiates a chat.

      This field is enabled only if the  Enable opening message  option is selected.
    6. Select Submit.

      The defined chat configuration defined is applicable only for the selected table. You can extend the chat configuration to other tables by creating another chat configuration record.