Activate the business rule for the Triage legal requests agentic workflow

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Activate the business rules for the Triage legal requests agentic workflow in the Now Assist for Legal Service Delivery (LSD) application.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    The Triage legal requests agentic workflow is shipped in an inactive state in the base system. To activate it, you must enable the business rule named the Trigger Triage Legal Request use case.

    By default, the script include in this business rule contains the sys_id of the Trigger Triage Legal Request use case. If you have a customized use case, you must update the script include in the business rule with the sys_id of your customized use case.

    Procedimento

    1. Navigate to All > System Definition > Business Rules.
      The Business Rules table appears.
    2. In the Name column, search for Trigger Triage Legal Request use case.
    3. Open the Trigger Triage Legal Request use case rule.
    4. Select the Active check box.
    5. Opcional: For a customized agentic workflow, update usecaseId in the script with the sys_id of the customized agentic workflow.
      1. Navigate to the Advanced related list.
      2. In the script, update the value for usecaseId with the sys_id of the customized agentic workflow.
        Update the usecaseId with the sys_id of the customized agentic workflow.

        To get the sys_id of a customized use case, navigate to the use cases list, right-click the customized use case record, and select  Copy sys_id.

    6. Select Update.

    Resultado

    The Triage legal requests agentic workflow is activated for Now Assist for Legal Service Delivery (LSD).