Create email, SMS, or push notification content

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Use Notification Content to send an information blast directly to your employees via email, SMS, or push to their mobile devices. Notifications can be used to direct users to the portal for detailed information.

    Antes de Iniciar

    Role required: sn_cd.content_manager

    Procedimento

    1. Navigate to Content Publishing > Content Library.
    2. Select New or existing content.
    3. Select Notification under the Select the Platform column.
    4. Select Email or Push under Choose a content format.
    5. Fill out the new notification content form:
      Tabela 1. Notification Content
      Field Descriptions
      Title A descriptive title of the notification. The title is not the subject of the notification, although they can be identical.
      If you select the Email content type, provide the following information:
      Nota:
      You will configure recipients as part of a publish plan or in a campaign. The email will be individually addressed to the first listed user, while the remaining users will be blind copied (BCC).
      From The email address of the person or organization you want the notification to come from. Use the format admin@example.com.
      Nota:
      The system does not support string-type inputs, such as Administrator<admin@example.com>.
      Reply to The email address that can accept a reply when you want your audience to be able to respond to the notification. Use the format admin@example.com.
      Nota:
      The system does not support string-type inputs, such as Administrator<admin@example.com>.
      Subject The subject of the notification, similar to the subject line in an email.
      Use block content You can select reusable block content for your notification message.

      For more information, see Add or modify block content.
      Block content Click the Lookup using list icon to select the block content you want for your notification message.

      Only appears when you select the Use block content check box.
      Active Indicates that the notification is active and available.
      Nota:
      Your content must be active in order to publish it.
      Body The body or message of the notification.

      When you insert an image, use 1440 x 600 pixels (px) and a file size of 100–500 kilobytes (KB). A file size of 100 KB is optimal.

      This field only appears when Content type is email.
      Nota:
      Optimize your image. It improves performance on the service portal. Also, use SVG files for optimal quality.
      If you select the Push content type, provide the following information:
      Description The message you want to send via push. You are limited to 1600 characters.
    6. Select Submit or Update to save and return to the Notification Content list.
      Go to Schedule Content to define the audience, date, and time your content is available. For more information, see Scheduling the delivery of content. Or, go to Manage Content to add your content to a campaign bundle. For more information, see Create campaign bundles/stages.
      To request your content to be translated into a different language, select the Translate content button at the top. This button only appears when the sn_cd.enable_localization_framework_integration system property is activated. For more information, see Properties installed with Content Publishing.
      Nota:
      Integration with Localization Framework is not available for Push or SMS content.