Reporting solutions for Universal Request
Universal Request (UR) reporting solutions contain preconfigured dashboards with actionable data visualizations to improve your employee service delivery processes.
Use the widgets on the dashboard to visualize data over time, analyze your business processes,
and identify areas of improvement. To view the Universal Request reports and
dashboard, install the Universal Request Reporting plugin (com.snc.universal_request.reporting)
.
Nota:
The Universal Request Reporting plugin (com.snc.universal_request.reporting) is part of
the Universal Request Professional subscription. For more information, see Activate Universal Request Reporting.
Depending on your role, you can use any of the following dashboards for your day-to-day
operations.
- Overview dashboard: As routing agents, view the details of the assigned universal requests and trends.
- Process Overview dashboard: As Process owners, analyze the behaviors of the tickets in your organization.