Access a Microsoft Teams chat in Employee Center

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Access a ticket's Microsoft Teams chat in the Employee Center.

    Antes de Iniciar

    Role required: user

    Por Que e Quando Desempenhar Esta Tarefa

    You can view chats on the Teams Chat widget only if you are added to that chat conversation by the agent and you have access to the associated ticket. If you are on the watch list of an incident and can view the ticket on the ServiceNow portal, you can view the associated chats.

    Messages are loaded dynamically. The Teams Chat widget does not display message reactions but it does display emojis contained in messages.

    Procedimento

    1. Launch Microsoft Teams.
    2. Navigate to ServiceNow for Microsoft Teams > Employee Center > My Requests.
    3. Open the ticket.
    4. Select Teams chat.
    5. Select a chat to view details.
      If more than one chat is available for a ticket, choose the desired chat from the list that appears on the left.
    6. Continue the chat in either the desktop version or the mobile version.
      • For the desktop version, select Open in Microsoft Teams Desktop.
      • For the mobile version, select Open in Microsoft Teams Browser.