Map email fields to a catalog item

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Map email fields to catalog item fields to pre-fill information and reduce the time taken to raise a request.

    Antes de Iniciar

    Role required: sn_outlook_addin.outlook_addin_setup, sn_hr_sp.admin, sn_hr_sp.esc_admin

    Procedimento

    1. Navigate to All > ServiceNow Add-Ins for Office > Catalog Mapping Configurations.
    2. On the Catalog Mapping Configurations list, select New.
    3. On the Catalog Mapping Configurations form, fill in the fields.

      For a description of the field values, see Catalog Mapping Configurations form.

      Nota:
      The fields from Microsoft Outlook are based on the Extension Point Type selected in the manifest file. Ensure that the catalog item matches the catalog item in the office controls of the add-in manifest. For more information about the manifest, see Create a manifest file.
    4. Save the form.
      A Catalog Mapping Configuration record is created. You can add Office Mailbox to Catalog Field Mapping records to map individual fields.
    5. In the Office Mailbox to Catalog Field Mappings related list, select New.
    6. On the Office Mailbox to Catalog Field Mappings form, fill in the fields.
      For a description of the field values, see Office Mailbox to Catalog Field Mappings form.
    7. Save the form.
      An Office Mailbox to Catalog Field Mappings record is created. You can create more records to map fields based on your requirement.