View assigned Walk-up Experience location

  • Release version: Xanadu
  • Updated August 6, 2024
  • 1 minute to read

    • Walk-up Experience technicians can view a list of the walk-up queues they are assigned to support. Location queues reveal all the information a technician needs to know to operate the queue efficiently.

    Before you begin

    Role required: sn_csm_walkup.walkup_technician

    About this task

    There are two ways technicians can view the walk-up location queues they are assigned to support. Technicians primarily access CSM Configurable Workspace for all CSM Walk-up Experience related information, including locations. However technicians can also access CSM Walk-up Experience in the application navigator, or left navigation bar, to view assigned queue locations.

    Procedure

    1. To view walk-up locations, open CSM Configurable Workspace.
    2. Select List in the left navigation bar.
    3. Under Walk-up, click Walk-up Locations.
      Walk-up locations you are assigned to support are listed.
    4. Click a queue name to view details about the location, such as, interactions, appointments, reasons for visits, and more.
    5. Alternatively, to view walk-up locations via the application navigator, navigate to CSM Walk-up Experience > Technician > My Walk-up Locations.
    6. Click a queue name to see details about the location, such as, interactions, appointments, reasons for visits, and more.
      If interactions are leftover from a previous day or are still queued at the end of the day with no associated guests at the queue, you can click Abandon All to cancel these interactions.