---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Close a case

# Close a case {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users with OSP agent role can propose a solution to a case and close the assigned
cases.

## Before you begin

Role required: sn_csm_ocs.ext_agent

## Procedure

1. Navigate to AllOutsourced Customer ServiceCasesMy Cases.
2. Open a case.
3. Click the Closure information tab on the case form.
4. Select the Resolution code from the drop-down list.
5. Enter the cause for resolution and notes if any in the Cause and Resolution notes fields.
6. Select the Add resolution notes to comments check box, if desired.
7. Click Close Case.  
   The case state changes to Closed state.

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