---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a project issue for a case

# Create a project issue for a case {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The customer project manager can create project issues for cases that have been
created for customer projects and project tasks.

## Before you begin

Role required: customer project manager (it_project_manager +
sn_customerservice.projectmanager)

## About this task

The project manager can create one issue for a case.

## Procedure

1. Navigate to Customer ServiceProjectsAll.
2. Click a project in the Customer Projects list.
3. In the Cases related list, click a case.
4. Click Create Issue on the Case form.  
   The system creates a new issue for the project and copies the Short description and Priority from the case.
5. Fill in the details for the issue and click Save.  
   The system does the following after you save the issue:
   * Adds the case number to the activity stream on the Issue form.
   * Adds the issue number to the activity stream on the Case form.
   * Adds the issue to the Issues related list on the Customer Project form.
   * Adds the issue to the Issue field in the Related Records section of the Case form.
   {#csm-ppm-create-project-issue__ul_bgf_3bt_hkb}

*[\>]: and then