---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Prevent future internal role assignments for external users

# Prevent future internal role assignments for external users {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable a property to prevent external users from being assigned the snc_internal
role.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllCustomer ServiceAdministrationGuided Setup and click Get Started.
2. In the Fix External User Role Assignment category, click Get Started and then click Avoid such role assignments in future.
3. Set the glide.security.explicit_roles.enable_internal_user_blacklist property to true.

*[\>]: and then