---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Integrating with IT Operations Management

# Integrating with IT Operations Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Proactive Customer Service Operations plugin (com.snc.proactive_cs_itom) provides an
integration between Customer Service Management and the Event Management console in IT Operations
Management.

This integration enables you to create cases proactively from alerts either manually or through
automation and track the accounts and the corresponding install base items affected by the alert.
It also enables you to view the service health status of their install base items.

For more information, see [Integration with Event Management](https://servicenow-prod.fluidtopics.net/bBrcIfb8P8cuGxGdVxW0ZA "Create cases proactively from alerts either manually or through automation. Track the accounts and health status of the corresponding install base items affected by the alert to better correlate customer issues and provide faster responses.").