---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Use the case timeline with other applications

# Use the case timeline with other applications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can use the Customer Service case timeline with other ServiceNow applications by creating a configuration for each application and adding the ResolutionShaper field to the desired form.

## Before you begin

Role required: admin

## Procedure

1. Ensure that the Customer Service plugin (com.sn_customerservice) has been activated.
2. Navigate to the Resolution Shaper Configs page (\<instance\>sys_resolutionshaper_config_list.do) and click New.
3. Select a table in the Task Table field.
4. Add the desired states in the Requestor States field using a comma-separated list.  
   For example, <kbd class="ph userinput">New,Active,Resolved,Closed</kbd>.
5. Make any necessary changes to the remaining fields and click Submit.
6. Navigate to the desired form.
7. Right-click the form header and select ConfigureForm Layout.
8. Using the slushbucket, select ResolutionShaper and move it to where you want the timeline to appear.
9. Click Save.

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