---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate the quick action for Zoom meetings

# Activate the quick action for Zoom meetings {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Zoom quick action to initiate Zoom meetings using the
quick action from a chat.

## Before you begin

Install the Chat Zoom Connector application. For more information, see [Install a ServiceNow Store
application](https://www.servicenow.com/docs/access?context=t_InstallApplications&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).

Role required:
admin

## About this task

By default, the Zoom quick action is inactive. Activate this quick action to enable
agents to initiate Zoom meetings from a chat.

## Procedure

1. Navigate to AllQuick ActionsActions.
2. In the Name column, search for and select Zoom.
3. On the Quick Action form, select the Active check box.
4. Click Update.

## Result

By default, the Zoom quick action is associated with chats when the Chat Zoom Connector application is installed. In addition, if the Conversational SMS service channel application is installed, the quick action is also associated with SMS conversations. For more information, see [Conversational SMS service
channel](https://www.servicenow.com/docs/access?context=conversation-sms-service-channel-store-app&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) and[Quick actions](https://www.servicenow.com/docs/access?context=ci-agent-chat-using&version=xanadu&pubname=xanadu-conversational-interfaces&section=ci-quick-actions&ft:locale=en-US) .

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