---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Components installed with Customer Contracts and Entitlements

# Components installed with Customer Contracts and Entitlements {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Several types of components are installed with the Customer Contracts and Entitlements application, including tables and roles.
The following roles are added with the activation of the Customer Contracts and Entitlements plugins.  
{#components-installed-pss__table_vtz_y2m_gyb__entry__4}

| Role | Description | Contains role | Targeted persona |
|-|-|-|-|
| sn_pss_core.service_contract_viewer Service contract viewer | Performs read operation on: * Service contracts * Contract lines * Entitlements * Characteristics * Entitlement usages {#components-installed-pss__ul_yhd_ggv_c1c} | * sn_prd_pm.characteristics_viewerCharacteristic viewer * sn_prd_pm.product_catalog_viewerProduct catalog viewer {#components-installed-pss__ul_cvc_y3p_gyb} | * sn_customerservice.consumer_agentConsumer service agent * sn_customerservice_agentCustomer service agent * sn_customerservice.customer_data_viewerCustomer data viewer {#components-installed-pss__ul_cjn_bvr_gyb} |
| sn_pss_core.service_contract_manager Service contract manager | Performs create/read/update operations on: * Service contracts * Contract lines * Entitlements * Characteristics * Entitlement usages {#components-installed-pss__ul_kvk_ygv_c1c} | sn_pss_core.service_contract_viewer Service contract viewer | sn_customerservice.manager CSM Manager |
| sn_pss_core.pss_integrator Integration user | Performs create/read operations by using rest endpoints on service contracts and entitlements. | sn_customerservice.manager CSM Manager | sn_pss_core.pss_integrator Integration User |
[Table 1. Roles installed]

{#components-installed-pss__table_vtz_y2m_gyb}

The following tables are added with the activation of the Customer Contracts and Entitlements application.  
{#components-installed-pss__table_lqw_1dm_gyb__entry__2}

| Table name | Description |
|-|-|
| Characteristics \[sn_pss_core_entitlement_characteristic\] | Stores the characteristic values for entitlements or service contract lines. |
| Entitlement Usage \[sn_pss_core_contract_entitlement_usage\] | Stores the values used by end customers for entitlement characteristics. |
| Service Contract \[sn_pss_core_service_contract\] | Stores runtime contracts. |
| Service Contract Line \[sn_pss_core_service_contract_line\] | Stores the runtime contract lines like a service plan. |
[Table 2. Tables installed]

{#components-installed-pss__table_lqw_1dm_gyb} You can assign roles to users and groups using the ServiceNow AI Platform user administration features. For more information, see:

* [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)
* [Assign a role to a group](https://www.servicenow.com/docs/access?context=t_AssignRoleToGroup&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)
{#components-installed-pss__ul_kkd_vyr_gyb}