---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Accept an invitation to join a forum

# Accept an invitation to join a forum {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An invitation to join a forum is sent as an email message. The method that you use to
accept an invitation depends on whether you are a registered community user.

## Before you begin

Role required: none

## Procedure

1. Open the email invitation and click Join Forum.  
   * If you are a registered and logged-in community user, the forum opens.
   * If you are a registered community user but have not accepted the community Terms \& Conditions, a message appears to accept the Terms \& Conditions. The forum opens after you accept the Term \& Conditions.
   {#accept-invitation-forum__ul_abt_1rn_t1b}
2. If the login page appears, take one of the following actions.

   | Option | Description |
   | If you are a registered user and not logged in. | Enter your login credentials to access the forum. |
   | If you are not a registered user. | 1. Click Sign Up on the login page. 2. Enter your email address, a user name, and a password to create a community account. 3. The system sends a verification email. Click the verification link in the email to confirm your credentials. 4. Reopen the email invitation and click Join Forum. {#accept-invitation-forum__ol_dmf_p4n_t1b} |
   |-|-|

   {#accept-invitation-forum__choicetable_d4c_x3c_t1b}  
   Forum membership is auto-approved and you are subscribed to the forum. Status changes to Leave Forum.
{#accept-invitation-forum__steps_t2r_tn1_t1b}