---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate a playbook page or page variant

# Activate a playbook page or page variant {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate a playbook page or page variant and set the page order. The system uses the active page with the lowest order number to display records in CSM Configurable Workspace.

## Before you begin

Role required: ui_builder_admin, admin

Some playbook pages and page variants are not active by default. You need to activate the pages and set the page order before using the pages in CSM Configurable Workspace.

## Procedure

1. Navigate to AllNow Experience FrameworkUI Builder.
2. In the Experiences list, select CSM/FSM Configurable Workspace.
3. Find one of the following pages by scrolling through the Pages and variants list to the Record section:
   * Case playbook: horizontal stages
   * Case playbook: vertical stages
   * Complaint case process page
   * Onboarding case process page
   * Product Support process page

   {#activate-process-based-page__choices_nws_nwh_cxb}  
   Note:  
   These pages may be marked as Inactive.
4. Display the page settings by selecting Settings for the desired page or page variant.
5. Activate the page by selecting the Active check box.
6. In the Order field, set the order number for the page.  
   Each page has an order number. The page with the lowest order number is the default page. When the system displays a record in CSM Configurable Workspace, it uses this default page to display the record information. For more information, see [Set record page order](https://servicenow-prod.fluidtopics.net/LGGOhBrsIJ~WE1qtGSWH8g "Set the order number of a record page and activate the record page to determine the default page for displaying records in CSM Configurable Workspace.").
7. In the Variant conditions field, specify the table value.  
   Add the table values for the case types where you want to see this page variant.
8. Select Save.
**Related topics**   

* [Create a page from a template](https://www.servicenow.com/docs/access?context=reuse-page-definitions&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US)
* [Edit a page](https://www.servicenow.com/docs/access?context=edit-page&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US)
* [Create a page variant](https://www.servicenow.com/docs/access?context=create-variant&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US)
* [Edit page variant settings](https://www.servicenow.com/docs/access?context=edit-variant-settings&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US)

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