---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Track cases on the Business Location Service Portal

# Track cases on the Business Location Service Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Track cases on behalf of a business location against sold products deployed at a
business location, or against installed base items deployed at a business
location.  
Figure 1. My Lists widget on the Business Location Service Portal

Depending on the roles assigned to the logged-in user, the widget displays the following
filters.  
{#track-cases-for-blsp-portal__table_kzl_bqx_f5b__entry__2}

| My Lists filters | Description |
|-|-|
| All Cases | List of all the cases. |
| Action Needed | Cases in the Resolved state that are waiting for a customer response. |
| My Cases | Cases for myself. |
| My Requests | Cases that are created as a request. To integrate request management, see, [CSM integration with Request Management](https://servicenow-prod.fluidtopics.net/YAOkhfJyTba6BjE5~hLq7g "Integration with the Request Management application enables customer service agents to create request records from cases or associate existing request records to cases. It also enables customers to create requests from the Customer and Consumer Service Portals."). |
| Cases for Accounts | Cases created by the account contributor. |
| Cases for Consumers | Cases created by the consumer contributor. |
| My Cases for Business Locations | Cases created by the contributor user on behalf of their business locations. |
| All Cases for Business Locations | All cases created on behalf of the contributor users' business locations, independent of who created the case. |
[Table 1. My Lists widget filters]

{#track-cases-for-blsp-portal__table_kzl_bqx_f5b}