---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Proactive Customer Service Operations

# Activate Proactive Customer Service Operations {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Proactive Customer Service plugin to use Proactive Customer Service
Operations.

## Before you begin

Role required: admin

## About this task

Proactive Customer Service Operations is only available for customers who are
licensed for the Customer Service Management application.

To activate Proactive Customer Service Operations, activate the Proactive Customer
Service Operations Management plugin (com.snc.proactive_cs_ops). This plugin is not
active by default.  
Note:  
This is a ServiceNow Store plugin. You must install this plugin separately from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Activating this plugin also installs the Major Issue Management, Customer Service
Install Base Management, Customer Service with Service Management, Customer Service
Case Action Status, and Task-Outage Relationship plugins.

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the plugin com.snc.proactive_cs_ops.
3. Click Activate.
{#activate-proactive-op-man__steps_vb4_sfz_pgb}

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