---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configuring business locations serviced by a business location

# Configuring business locations serviced by a business location {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can track the relationship between requesting and fulfilling service organizations. You can set hierarchy or relationship-based support criteria for your business locations.
{#configuring-business-locations-serviced-by-a-business-location__table_lwc_szp_1cc__entry__2}

| Task | Description |
|-|-|
| [Define the configuration type for customers or business locations](https://servicenow-prod.fluidtopics.net/aS~iwUs9KV1lU~wddklnaA "Define the configuration type to provide service to customers or business locations within any service organization (SO) using the Customer Service Management (CSM) application.") | Define the configuration type for the business location served to provide access to the location support agents. |
| [Associate customers or business locations to a service organization](https://servicenow-prod.fluidtopics.net/7cbBJp7DtcLqVA4k3uN6HQ "Associate your customers or business locations with a service organization (SO) using the Customer Service Management (CSM) application. By establishing a relationship between your customers or business locations and the SO, your service organization staff can create or resolve cases for the customers and business locations raised by other business location.") | Associate business locations to service organizations using the service organization customer criteria \[service_organization_customer_criteria\] table. |
[Table 1. Configuration tasks for setting up business locations serviced by a business location]

{#configuring-business-locations-serviced-by-a-business-location__table_lwc_szp_1cc}