---

 Release :

  - xanadu

ft:locale :

  - English

ft:publication_title :

  - Xanadu Customer Service Management

ft:clusterId :

  - csm

bundleId :

  - csm

workflow :

  - Customer and Industry


---


Xanadu Customer Service Management


 - [Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_CustomerServiceManagement.html?contentId=ZsIFfvg_GTOIzeJUzm4TKw)
	 - [Exploring Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/exploring-csm.html?contentId=KVmuCL3yeb75ZaEse0zhcg)
		 - [Focus and purpose of CSM and ITSM](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-and-itsm-success-framework.html?contentId=51lc_jpOEtE~nevzl235iQ)
		 - [Data management for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-data-management.html?contentId=SlY6cEw3gkBElaA29mTQ1g)
		 - [Self-service for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/self-service-options-csm-customers.html?contentId=R9u7l8eCDrTuJklNN2tA5w)
		 - [Omnichannels for communicating with customers](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/omnichannels-communicating-customers.html?contentId=ie9lQw7o5mWbAG8dsnpmAw)
		 - [Agent experience](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-exp.html?contentId=NOQDpzdYqx~cs4Ygj_W2CQ)
		 - [Case management for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-management.html?contentId=iBfFQd3Ar7KUquRJtjU32g)
		 - [Intelligence](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/intelligence-csm.html?contentId=Rca45Td3TIpyTxZZ66AEFA)
		 - [Analytics and insights](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/analytics-and-insights.html?contentId=i3KI3gqsQTobFwcZ6yl_Qg)
		 - [Optimization](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/optimization.html?contentId=7WYe7AtwGujPfcsco_J7~Q)
		 - [Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/exploring-post-sales-support.html?contentId=2Hxuc2p48Y62fuIZz3LMpQ)
		 - [Contracts and Entitlement Workflows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cont-ent-workflows-csm.html?contentId=Ulv7HLCRozHHrv0eqJBsEw)
	 - [Configuring Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-customer-service.html?contentId=gcMqjjQfpz3ZejqyKqwddA)
		 - [Set up your environment](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/set-up-your-environment.html?contentId=YoEammnd0xTu4wTN0wm8rg)
			 - [Getting started with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/data-management.html?contentId=8PRv3gV2dss7SQMBy2VmPg)
				 - [Activate Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ActivateCustomerService.html?contentId=9EUymCtIHPGfa~LH2pKjbg)
				 - [Plugins activated with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/plugins-activated-with-csm.html?contentId=bzts03KICBebDJqR~ejeBw)
				 - [Additional plugins for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_CustServMgmtAddtlPluginsTable.html?contentId=Bvis6LFNBF5SdEPdtZfU2Q)
				 - [Customer Service properties](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-properties.html?contentId=vqkfiskNAy5ChguN7q8Rng)
				 - [Configure foundation data](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-foundation-data.html?contentId=dunifsHPiAkCHaQXneKHEw)
				 - [Customer Service Management and the CSDM guidelines](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-use-case-product-view.html?contentId=mJKTT73hvzjY6yA4QF2jZw)
					 - [Customer Service Management and CSDM tables](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-use-case-tables.html?contentId=8DIy0CwOhhbpIx7D3h~Cuw)
					 - [Customer Service Management examples](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-use-case-example.html?contentId=hpsXrxCjOoh3jAAYYg4FQA)
					 - [Customer Service Management considerations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-use-case-faqs.html?contentId=pewcTG3hEIVVPe7tqoPL5A)
			 - [Customer data](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-data.html?contentId=CDeWgWnCxQhvSg0DLDJimQ)
				 - [Configure accounts and contacts](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-accounts-contacts.html?contentId=D5iew3xO4Jd2sZImPkP80g)
				 - [Configure consumers](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-consumers.html?contentId=pyELcZ15WMIS3bR5rNWzaA)
				 - [Enhanced address data model for accounts](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-enable-enhanced-address-data-model.html?contentId=GXd56PSzdUeE9z5Gefg4MQ)
					 - [Account Address table](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/account-address-table.html?contentId=2Sfb8ZcOKo9gb4ccZ3NTVQ)
					 - [Enable enhanced address model for accounts](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-enhanced-address-model.html?contentId=EqdMC4c~LzYUNeCWQ_Vcwg)
					 - [Associate an address to an account](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-address-account.html?contentId=4fLIQfZiUlXRXlEgdDqxdA)
					 - [Reusing addresses between multiple accounts](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/reuse-account-addresses.html?contentId=0scGNKSN36pdiTFLl2s3fg)
						 - [Address sharing through account hierarchy](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/address-sharing-account-hierarchy.html?contentId=djfbX4OQxFwenZ_7JNzasA)
						 - [Share an address through non-related accounts](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/address-sharing-non-related-accounts.html?contentId=wwGcnpaym1hp~M8O~2HXsA)
					 - [Deleting or editing an address on the location form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/delete-address-location-form.html?contentId=ByvRCg8mVxRE4JC0rfPq0w)
					 - [Data migration from Location to Account Address table](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migrate-data-location-address-table.html?contentId=ab~pIy7ZkGqZcMuVF4TOig)
					 - [Domain separation for the Account Address table](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/account-address-domain-separation.html?contentId=6WqaTcllOf9JBMXLld6H2A)
			 - [User management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/user-management.html?contentId=ndAhrIUIF~NOiT7IldvtMg)
				 - [Configure users and groups](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-users-groups.html?contentId=68LZQkOwQutKxPAl22W74w)
				 - [Assign roles to CSM users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/assign-csm-roles.html?contentId=Tv0NBEBG06ewBk0X6PkWcg)
				 - [Creating multiple consumer profiles for a user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/consumer-profiles-configuration.html?contentId=aAM64OupYRGhT1NqpY~aNw)
					 - [Tables used by consumer profiles](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/consumer-profiles-tables.html?contentId=IFpnmtLiC7LLWwl_Wv3kVw)
					 - [Consumer Profile Location table](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/consumer-profile-location-table.html?contentId=8dX3BtNxauf1HdEIW5X2vg)
					 - [Associating locations to consumer profiles](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-loc-to-consumer-profile.html?contentId=sh8L31yEXzetJUTkbMaQmg)
						 - [Associate an existing consumer location with a consumer profile](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/assoc-existing-consumer-loc.html?contentId=P9tRYnkfdAxIJfGgd2srGQ)
						 - [Create and associate a location to a consumer profile](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/creating-loc-and-assoc-to-consumer-profile.html?contentId=LgofsKC~LefMJ_hRbBt2tQ)
				 - [Configuring a Unified User](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configuring-unified-user.html?contentId=aaN9xvPR5357KmoEKfffbA)
					 - [Configuring a user as a Unified Consumer](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configuring-employee-as-a-consumer.html?contentId=CI~jwEjYWYPJnb0tWI62DA)
						 - [Roles installed with Employee as a Consumer](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/roles-installed-with-employee-as-consumer.html?contentId=jdaGazg1i_bofjBJI_aw9Q)
						 - [Supported and unsupported roles and features](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/features-supp-and-unsupp-by-unified-consumer.html?contentId=URkUiOyUsjh4lCaZGhdRQA)
						 - [Setting up a user as a Unified Consumer](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/setting-up-a-user.html?contentId=~JnmhZIdij6ecZYxgbYRRw)
							 - [Activate a Unified Consumer user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-unified-consumer.html?contentId=zGtrmo_ZFld9WMV_xp5RRw)
							 - [Create user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateAUser.html?contentId=Tf_87hVXz9Z0DfjgTZ_h5g)
							 - [Assign the Unified Consumer role to a user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-a-user-role.html?contentId=NNsBW7tt5nXC8ZvNOXfCSQ)
							 - [Creating and associating a Unified Consumer user to a consumer record](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associating-users-to-a-consumer-record.html?contentId=VhKE8Dn9Hej9PDbX6ZU1qQ)
				 - [Create customer relationships](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_CustomerServiceRelationships.html?contentId=ikENxMR~pZcSH~3LU1EREQ)
					 - [Customer data](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-customer-data.html?contentId=TMuWvnKt0Q4PbmBeK5_94g)
					 - [Bi-directional account relationships](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_AccountRelationships.html?contentId=GHXoVUfEc_k27m54oQgRQw)
						 - [Create an account relationship type](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateAccountRelationshipType.html?contentId=3hnRxOuyEgt~Xxb_LU6S0Q)
						 - [Create an account relationship record](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateAcctRelationshipRecord.html?contentId=g2uRchqbzqLNG3AYVI4fNQ)
					 - [Account hierarchy](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_AccountHierarchy.html?contentId=kyddPY8VlLxxWmXzTIftfw)
						 - [Create an account hierarchy](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateAnAccountHierarchy.html?contentId=KlDM_YHm3tJyRIaO_vNWMw)
					 - [Contact relationships](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_ContactRelationships.html?contentId=p6iI21YRx3NzF9DTam9V5A)
						 - [Configuring a contact relationship](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configuring-contact-relationship.html?contentId=Bjl2fzglNO9f2SLBP85b9Q)
						 - [Create a contact relationship for an account](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateAContactRelationship.html?contentId=hjPyXHw58mBQARCFTLk~Ag)
				 - [Creating an account team](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-account-teams.html?contentId=ggLQdUB5oGqBKwvBU5l3QQ)
					 - [Assign a team member to an account](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_AssignTeamMemberToAccount.html?contentId=kGdp4wev5Appcnp2zRwjRA)
				 - [Configure Contributor Users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-contributor-user.html?contentId=rFYdMtcaicrRyLbxGM9uOg)
					 - [Contributor users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-contributor-users.html?contentId=YUQnvpqwjm_z_S0uUnLG4A)
						 - [Contributor user roles](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-contributor-user-roles.html?contentId=QMln~fMFlf3hsQtCezBR3Q)
				 - [Configure customer access management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configuring-cam.html?contentId=i5~bAS715RrSZcxigtIKpA)
					 - [Customer access management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-access-mgmt.html?contentId=SSTkcd2BGSm24Ui9qIHsgQ)
					 - [Customer access management tables and plugins](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-cust-access-mgmt-tables.html?contentId=W~byzWySsS66R3k1n5xiIg)
					 - [Roles installed with customer access management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_rolesinstalledwithcustaccessmgmt.html?contentId=3_AkxrrMQqJV3kKeanddag)
						 - [Assign granular roles to a functional role](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/assign-granular-to-func-role-cam.html?contentId=kymzT88z6W46CZnjcEL0~w)
					 - [Create a responsibility definition](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateAResponsibilityDefinition.html?contentId=NvTqsmc3Xg0iZKap9hnsmA)
					 - [Configure access through the responsibility access configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/declarative-resposibility-framework.html?contentId=N9M~ygPzc5XLUH2rZp02oA)
					 - [Add related party configurations to cases, sold products, install bases, or service organizations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/adding-related-party-config-to-case.html?contentId=_6Wcs02e0JqnSFMB8DICNw)
				 - [Fix external user role assignments](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/fixing-external-role-assignment.html?contentId=3HD36c6wgJH69iaCKQyu0w)
					 - [Fix roles for external users with possible non-intentional internal role assignments](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/fix-csm-external-user-roles-task1.html?contentId=mM6V~oAuy5DvnspzjdERoA)
					 - [Fix roles for external users with possible intentional internal role assignments](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/fix-csm-external-user-roles-task2.html?contentId=~OxUEQOKwPc2hNHVFfooGA)
					 - [Fix roles for external users with intentional internal role assignments](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/fix-csm-external-user-roles-task3.html?contentId=Wx2vQ_j6Cdol5w8xCk6Axg)
					 - [Prevent future internal role assignments for external users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/fix-csm-external-user-roles-task4.html?contentId=AOllFb_Phcp_MkBx6mpv7g)
			 - [Product data](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/product-data.html?contentId=yGV2bPIpFjAtBdo8Fe_v5Q)
				 - [Configure product data](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-products.html?contentId=JwiuJ4a0YvgcJCMp64pdrw)
					 - [Product models](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/product-models.html?contentId=0PmR6k7zcD4mWjqwyhu4RQ)
						 - [Import product models with guided setup](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/import-csm-product-models.html?contentId=MDW685hBF6ByfFua2~LzZA)
						 - [Create a product model](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_CreateAProductModel.html?contentId=crPC6NWiQY9C9F203Jf7jw)
						 - [Associate services with product models](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-service-offering-product.html?contentId=hGbH2wCwqlxzRhWi9gh~2w)
						 - [Configure product model and catalog item relationships](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-csm-product-model-items.html?contentId=d89VeSPelzuTExKUrjhMMg)
					 - [Configure install base](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-install-base.html?contentId=gxzKVbvha4X6n08W2eZUdg)
						 - [Sold products](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/sold-product.html?contentId=bcfy7A642zAzz3ZqSTnzag)
							 - [Import sold products with guided setup](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/import-csm-sold-products.html?contentId=o~S6S~yFa3~LBfUAJR2EaA)
							 - [Create a sold product](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-sold-item.html?contentId=KTZytP_QKaWq~xzqJJHBKA)
							 - [Associate service offerings with sold products](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/asssociate-service-offering-sold-prod.html?contentId=TKKlk6N0W~ta84KcNzc48w)
							 - [Associate sold products with contracts](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-sold-product-contract.html?contentId=axtP1HOHcM1u15TBC3hz6Q)
						 - [Install base items](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-base-item.html?contentId=32Vun72hNgpS3xXE767XYw)
							 - [Import install base items with guided setup](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/import-csm-install-base-items.html?contentId=Ss2KFJ275h8NOOM3u9_MJg)
							 - [Create an install base item](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-install-base-item.html?contentId=4jBNlUtnd0JORKJGLqBJeA)
								 - [Related list for an install base item](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-base-related-list.html?contentId=QYsXMlM94yH_ouFFamY96g)
									 - [Create a child install base item](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/child-install-base-item.html?contentId=CJOIbnvI78G0rj7pWJI6Lw)
									 - [Create an entitlement](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-entitlement.html?contentId=fICZy5LOQOFHcO5sS1PNhw)
									 - [Edit a contract](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/edit-contract.html?contentId=z40FbkN3_kLZ5tmqkroFdg)
							 - [Associate multiple install base items to a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-multiple-install-base-items-case.html?contentId=~bo8c6Y78DSrTTByJ_a8FQ)
							 - [Install base characteristics](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/attributes-and-configuration-of-install-base-management.html?contentId=6SSTnjOmwncRyu9dHM7WJQ)
								 - [Data model for the Install base item characteristics](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-base-item-characteristics-data-model.html?contentId=~I_yKdUS79RA_nNFCOZalw)
								 - [Security roles for the install base characteristics](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/security-roles-for-install-base-attributes.html?contentId=rvcPf~lExn~XGfDc6KwaTQ)
								 - [Create the install base characteristics for an install base item](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-install-base-characteristics.html?contentId=YavS0pKDCMlevRkdwNJiXw)
							 - [Synchronizing an asset class with a configuration item class and install base class](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-a-sync-between-an-install-base-class-and-asset-class.html?contentId=Ym0PRnt45ARBbBX5ISAjMQ)
							 - [Synchronizing the install base life cycle fields with the state and status fields](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/synchronizing-install-base-lifecycle-fields-state-field.html?contentId=6VT7Am90IsWz4jzin_mZCA)
							 - [Install base hierarchy visualization](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install_base_hierarchy_visualisation.html?contentId=KaCQVnuYS_X2Qaw9AFEmHQ)
						 - [Installed products](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/installed-products.html?contentId=Jwx3t1g9EBni6jjmcyeZ~w)
							 - [Import installed products with guided setup](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/import-csm-installed-products.html?contentId=7T9Z8bXtTmgFLPDCnc1Z5A)
							 - [Create installed products](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-deployed-sold-item.html?contentId=PG3X3DWwN~ZhlsEjfmChTw)
						 - [Common Service Data Model framework for Install Base Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csdm-framework-for-install-base-management.html?contentId=wlBXGnEaUaerGCqBJNqiug)
				 - [Configure assets](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-assets.html?contentId=S20JNsxq0FNjumCIoxP1TQ)
					 - [Import assets with guided setup](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/import-csm-assets.html?contentId=0tN3gbnZUdWeVofrg5I53g)
					 - [Create an asset](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_CreateAnAsset.html?contentId=Nd9HXtKE5gmXGqN9IqVUYA)
				 - [Create asset contact relationships](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_AssetContactRelationships.html?contentId=w7UZNwNsSJkbN1szke5swg)
				 - [Create service contracts](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-csm-service-contracts.html?contentId=9CChgWUJqYwgu36ZKxJuww)
					 - [Associate an install base to a service contract](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-install-base-service-contract.html?contentId=_vZo~60lDAhlgtZndriPXA)
				 - [Configure entitlements](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-entitlements.html?contentId=~H94cmkPDrEYIiAeAu1RWQ)
					 - [Create entitlements for CSM entities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_CreateAnEntitlement.html?contentId=OdffcMls0n57BiUcFE3~Pw)
					 - [Associate an entitlement with a Customer Service Management entity](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_AssocEntitleWithEntity.html?contentId=A1Wxy3xNlEQLpRrSBbwsGA)
					 - [Customer service case entitlement calculation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-entitlement-calculation.html?contentId=UWgwbr8y9UtcX7pOGkAPkA)
				 - [Customer Life Cycle Management Workflows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-life-cycle-management-workflows.html?contentId=jld7sH0osbwD0gn0BplxJg)
					 - [Modify a sold product and hierarchy](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/modify-a-sold-product.html?contentId=99Cmsn8_YNMYbRwfMdaiFQ)
						 - [Modify a sold product to create a quote](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/modify_a_sold_product_to_create_a_quote.html?contentId=xZx~kUoMTrwdF40skzkgcQ)
					 - [Resuming sold products](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/resuming_sold_products.html?contentId=1gpHecptFnngfoNKWkeTAA)
					 - [Suspending sold products](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/supending_sold_products.html?contentId=gw4LuWkMOLyjMN1MK6ZzjQ)
					 - [Disconnecting sold products](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/disconnecting_sold_products.html?contentId=DQteg1NLDHwW2x5EI_eT2w)
					 - [Extension points for workflows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/extension-points-for-workflows.html?contentId=XsVaO75WrsUK3QPilW0ncg)
					 - [Product inventory configurations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/product_inventory_configurations.html?contentId=YIRBW~F80BswuxikPN8Fog)
						 - [Modify product inventory records](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/modify_product_inventory_records.html?contentId=vCk_Nd~Yt~pXFe7O28mFvg)
							 - [Modify product inventory records to create a quote](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/modify_product_inventory_records_to_create_a_quote.html?contentId=G6OLc1ermvmGdW1FORihBQ)
						 - [Suspend product inventory records](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/suspend_product_inventory_records.html?contentId=ET33Oh9PbNv~1lIO1sq9bg)
						 - [Resume product inventory records](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/resume_product_inventory_records.html?contentId=xdGgmio42_7l0poZGxzq~A)
						 - [Disconnect product inventory records](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/disconnect_product_inventory_records.html?contentId=U2wf2Pcb7puHdbGil6qkYQ)
				 - [Configure Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configuring-post-sales-support.html?contentId=kYvtu0kaJ3bNcKyMagkrwA)
					 - [Components installed with Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/components-installed-pss.html?contentId=yue0VMSAla1x6oJpx4AI2Q)
					 - [Configuring Contracts and Entitlement Workflows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-cont-ent-workflows-csm.html?contentId=4bCmtjS_l5mjLUAUW~RrMw)
						 - [Creating contracts and entitlements using workflows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-cont-ent-workflows-csm.html?contentId=mpMqQTm6kicR64DIy6fjLQ)
					 - [Setting up the Customer Contracts and Entitlements application](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/set-up-post-sales-support.html?contentId=EnTRudDgTi~DUvRxUjMkGA)
						 - [Create a characteristic](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-entitlement-template-characteristic.html?contentId=1ehRD7nL_g3KtG928AMLLA)
				 - [Sales and Order Management workflows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/lead-to-cash-workflows.html?contentId=uH~EazXDgbvmKXF3ZuISlg)
					 - [Entity configuration and mapping](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/entity-configuration-and-mapping.html?contentId=_19~iMXD3e57dr1_RyuMNQ)
					 - [Create an entity configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-entity-configuration.html?contentId=o0leFtznVkuoVC3e6Eg57A)
					 - [Create an entity mapping](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-entity-mapping.html?contentId=HyfLdVDuIK~h40kDW9LBFg)
					 - [Compose Sales and Order Management workflows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/compose_sales_and_order_management_workflows.html?contentId=ibYF9JzwBI2V9qYxzsXkqA)
					 - [Sales and Order Management Request Tracker](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/som_request_tracker.html?contentId=A0NDujhRYfJvdqJI2d1BTQ)
			 - [Data models](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/data-models.html?contentId=urPTWaOxzy6LZAcfSVXgvw)
				 - [Configure Service Model Foundation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-industry-data-model.html?contentId=kM972QyecNvERKnmb1w9eg)
					 - [Service Model Foundation overview](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-industry-data-model.html?contentId=zGe8hrOFFBwBzaPh2rwvoA)
						 - [Service Model Foundation responsibilities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-data-model-responsibilities.html?contentId=szfddwlnB5iukm7rSBWz6w)
						 - [Service Model Foundation relationships](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-data-model-relationships.html?contentId=kSQ6ykvtwcGSxpTn_mLIRA)
						 - [Service Model Foundation tables](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-data-model-tables.html?contentId=IBEjCLE5VbxeIiy3x8wQgw)
						 - [Service Model Foundation roles](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-data-model-roles.html?contentId=TwRIvmneUOOivz1PBMWDEg)
						 - [Service Model Foundation table access by role](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-data-model-table-access.html?contentId=DX7UY_4Ns_vSv7_PpWGRDg)
						 - [Service Model Foundation modules](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/industry-data-model-modules.html?contentId=HAowT_frzN~6rcne63Kjeg)
						 - [Service Model Foundation cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/industry-data-model-cases.html?contentId=1RL~ibwCyS5AX5vEMkAJew)
							 - [External business location (EBL) as a fulfiller](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ebl-as-a-fulfiller.html?contentId=_LH8gMKzofRiwHh9aot6QQ)
								 - [Access limitations for external location agents](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/access-limitations-for-ext-loc-agent.html?contentId=sRA1TvbQXsaUPmGIt57kZQ)
					 - [Service Model Foundation business locations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/industry-data-model-locations.html?contentId=C_32FTfs5uXhBHca7duSUw)
						 - [Create and manage cases for a business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/manage-business-location-cases.html?contentId=27l7j19Eenv9apd83t77MA)
						 - [Create an account staff relationship](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-staff-account-relationship.html?contentId=VZzVqho9J6b7_OZOCuGt7w)
						 - [Create a consumer staff relationship](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-staff-consumer-relationship.html?contentId=Imdf00QTvf6z5qdyEqgn4Q)
						 - [Create a household staff relationship](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-staff-household-relationship.html?contentId=I_mh8AZQIY5t_brqOYRr_Q)
						 - [Create and manage sold products for a business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-sp-for-business-location.html?contentId=1aznkvgWzT8Sgt1omlSNhA)
						 - [Create and manage install base items for a business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-ib-items-for-business-locations.html?contentId=nzzT7mfc~1IWjq_NrX7CFw)
						 - [Service organization install base](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-so-install-base.html?contentId=faRdHZlSUFKDw86mW~6oLg)
							 - [Sold products and install base plugins for service organizations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/so-install-base-plugins.html?contentId=yjVogO7_oy0amYh~c6FVEg)
					 - [Service Model Foundation households](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/industry-data-model-households.html?contentId=lTPjRB0SiufEDQjWmTg2~w)
						 - [Create or update a household](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-consumer-household.html?contentId=J23FM85T3vO~UrZks9cbVQ)
						 - [Add consumers to a household](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-consumer-to-household.html?contentId=WpOuu0g3XezmcKEFzvuIgw)
						 - [Create a relationship between household members](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-household-member-relation.html?contentId=iW~TIn38g59~wtzITfpYCQ)
						 - [Create a relationship between two consumers](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-user-consumer-relationship.html?contentId=_mLFoNbWeu8NsyBh2vsbbQ)
						 - [Create and manage cases for a consumer or household](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/manage-household-consumer-cases.html?contentId=M~i__AlGOBtSTjFg7Zx3YQ)
						 - [Create entitlements for a household](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-household-entitlements.html?contentId=Fwz06NYWZlzuk9FaQkmCxQ)
						 - [Create service contracts for a household](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-household-contracts.html?contentId=J95G8JrYSgxN3J6S~IEXNg)
						 - [Consumer Service Portal changes](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/industry-data-model-portal-changes.html?contentId=YBFNsHQa_w5g6FxK4tPN_g)
					 - [Activating plugins for Customer Service Management (CSM)](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-plugins.html?contentId=AnY2Hx_LKFWUeZXC_JV7Ig)
						 - [Activate business locations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-business-location.html?contentId=VPIyAJlA3IzyA3PAp6vejA)
						 - [Activate customer service household](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-customer-service-household.html?contentId=vVt1ScS9CQ2aNl_qfgUFlQ)
					 - [Activate query rules](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-activate-query-rules.html?contentId=IepLrQaTIREC20Lg9NktRA)
					 - [Configure forms and lists](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-data-model-forms.html?contentId=fB~1Yn7BBfp4wLkEjYfOAQ)
					 - [Create a business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-business-location.html?contentId=AFm4Us8L7NCnMyiKSOeJLw)
						 - [Create an internal business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-internal-business-location.html?contentId=M8ycKM3oWFGi9eJMf4f2vw)
						 - [Create an external business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-external-business-location.html?contentId=CrPA2rVdxzoyXIHNT18Jpw)
						 - [Tracking the location details for a service organization](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/track-location-details-for-so.html?contentId=Y8D1kPGO1IR_aHLUp8nICw)
						 - [Common attributes of service organizations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-org-common-attributes.html?contentId=aFBqOm~Ry1gbb2BDho8F3Q)
						 - [Adding and associating company records with a business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-company-with-bus-loc.html?contentId=7xtWqPfaD9EXff0wMl_0ng)
						 - [Virtual Agent support for business locations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/virtual-agent-support-business-locations.html?contentId=OYmF7WcA7Pc7Qf9IUrGplw)
							 - [Chat with Virtual Agent from the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-chat-business-location-service-portal.html?contentId=dKLbNIqJdJa~8C6Gy4mxsw)
					 - [Add staff members to a business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-staff-members-biz-loc.html?contentId=0Si0JiapJYK1eU~wWYSFlg)
						 - [Add staff members to an internal business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-user-internal-bus-location.html?contentId=0i6K8x6IvG26bEgjUXZxDQ)
						 - [Add staff members to an external business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-user-external-bus-location.html?contentId=7zveXFnVADuDedMFHxvPBA)
					 - [Assign responsibilities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-assign-responsibilities.html?contentId=FU0KNIBNRMDLYjlO8Of9wQ)
					 - [Assign roles](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-data-model-roles.html?contentId=nyg1Ug33G1FtHExNULvmfg)
					 - [Setting up assignment groups](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/setting-up-assignment-groups.html?contentId=zJO38c3omEn0vQQId1sNrA)
						 - [Create a group](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-a-group-so.html?contentId=DESzyAWiaAXHxoOG0hdU0A)
						 - [Configuring a group](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configuring-a-group.html?contentId=sCaR28G~tMCAb1J5CA_nvg)
						 - [Associate a group to a business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-a-group-to-a-business-location-so.html?contentId=6bJG44iXjm9GDb8PbRRS9g)
						 - [Add group members to a business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-group-members-to-a-business-location-so.html?contentId=NsiG2iANhzvvY1ogZdt_sw)
					 - [Setting up products and available services at a business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/products-services-at-bus-loc.html?contentId=4jLT_Yn1MJPSIYWwOx8s1w)
					 - [Setting up inter-organization support](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/setup-bus-loc-serviced-by-bus-loc.html?contentId=5_QelMxa0Evey5cD1xHE0w)
						 - [Configuring business locations serviced by a business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configuring-business-locations-serviced-by-a-business-location.html?contentId=NJVkBKT3GEpxF7ixdStDCw)
							 - [Define the configuration type for customers or business locations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-customer-criteria-to-service-organization.html?contentId=Jc60qgsKb4ChuzaLxVjYVw)
							 - [Associate customers or business locations to a service organization](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-customers-or-bus-loc-to-so.html?contentId=kG~sQzZTM4eRJ0vIIWR1tw)
					 - [Tracking the customers serviced by a business location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/track-customers-serviced-by-bus-loc.html?contentId=gkQEsCjeN3jpH4tTj0qfuw)
					 - [Create the criteria for a service organization](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-service-organization-criteria.html?contentId=GpLi3OWHOZRtlU4Ffv_XrA)
					 - [Create relationships](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-data-model-relationships.html?contentId=_6j717_xjJ7dHwVNO0aeag)
						 - [Household-member relationship for an install base item](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/household-relationship-for-an-install-base-item.html?contentId=Wo38xJn95X4RKtAeUj0GVQ)
						 - [Consumer relationship for an install base item](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/consumer-relationship-install-base-item.html?contentId=TG4F5TUDVhdaCxvo0Z6gPQ)
				 - [Configure Customer Data Models for B2B2C](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-customer-data-model-b2b2c.html?contentId=2lCoFDYESD4puuTtHA~c0w)
					 - [Customer service business models](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-data-models.html?contentId=ydkPFioZXOKTFZkknTjzhA)
						 - [Customer Data Models for B2B2C](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-data-model-b2b2c.html?contentId=az9SZDeQ_FcHVOCLPtOsUg)
					 - [Activate Customer Data Models for B2B2C](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-customer-data-models-b2b2c.html?contentId=J4mifzg~oez4swKuWLZOHA)
					 - [Configure the Account and Consumer forms for B2B2C](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-b2b2c-data-model-forms.html?contentId=nrlPjU5li09JLqQmlj49bQ)
					 - [Configure the Install Base Items and Sold Products lists](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-b2b2c-data-model-lists.html?contentId=o_ZNkiA1MLJpfo51cRdoTA)
					 - [Configure the Case list for B2B2C](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-b2b2c-data-model-case-list.html?contentId=Nibv0DlKgldtn6eiZ2oAxA)
		 - [Organize agent workspaces](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/organize-agent-workspaces.html?contentId=E9mqKNy6_PP2PwhS5pxpdA)
			 - [Case management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-management.html?contentId=xBynrATU~~pYivhQa7Yepg)
				 - [Configure case management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-case-management.html?contentId=AXezgqnR0coS1PPCW7wbTA)
					 - [Cases and case tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-cases-case-tasks-overview.html?contentId=zNrLbrD8CQLovEywf1izqw)
					 - [Configure a Case form view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-case-form.html?contentId=e8KIkf7UzXiJ~oHTQdnI7Q)
						 - [Add the Internal User field to the Case form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-case-form-add-int-user.html?contentId=ViqXMDC1IjwW4feC8i_tKw)
					 - [Configure SLA definitions for customer service cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_DefineSLAForCustServiceCase.html?contentId=zSTqwZHcY3sh7Q9rb5siNA)
					 - [Configure case routing and assignment](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-case-routing-assignment.html?contentId=eqRVMW4NO0MBu1xKF3UVmw)
						 - [Create a matching rule for case routing](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateARoutingRule.html?contentId=CnSb0AHN6fi7TpOEuqxruw)
						 - [Create an assignment rule for case routing](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateAnAssignmentRule.html?contentId=ZM7wOxygjPBY2zXMYc4n0Q)
						 - [Configure Skills Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-skills-man-csm.html?contentId=F0EwDJupRFT4yAx607n0xQ)
							 - [Mandatory skills](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/mandatory-skills.html?contentId=lYskFpZ_EgsG~aK124jNmQ)
								 - [Configuring the mandatory skills feature](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-mandatory-skills-feature.html?contentId=VX2su4IlqYTMmLQmW2TKWg)
								 - [Migrate skills to the Task Skill table](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migrate-skills-m2m-table.html?contentId=bTj~CoxX42JDTMLgBh8H~g)
					 - [Configure assignment workbench](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-assignment-workbench.html?contentId=iJoLO6AXfxl6Ff3zNJSOXQ)
						 - [Create assignment workbench matching criteria](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-assignment-wkbench-criteria.html?contentId=IAORfJWaD7MXxc64DwA2Zw)
						 - [Create an assignment workbench configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-assignment-wkbench-config.html?contentId=LQVyrK20nann5k_14SxpRg)
						 - [Configure assignment workbench properties](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/set-assignment-workbench-properties.html?contentId=_BRUpdejQAHbo7Hd0ky66w)
					 - [Configure major issue management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-major-issue-management.html?contentId=hEdIyG8j_NC~GTpMDGGPpA)
						 - [Activate Major Issue Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-major-issue-mgmt.html?contentId=12MrCrDNga0hRYBXnTeeXw)
						 - [Configure case synchronization](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-major-case-synchronization.html?contentId=t7KotMfkTZRpkTqz6k8jsA)
					 - [Targeted communications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_TargetedCommunications.html?contentId=85p4xUNB6p3Pv2_WNvr8fQ)
						 - [Recipients lists](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/targeted-comm-dynamic-list.html?contentId=WmrpuyhCdOswMfesQcXBAA)
						 - [Add or remove an approver](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommAddAnApprover.html?contentId=Ao~ARvtxMGrYROvcdEcsjg)
						 - [Create a recipients list](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommCreateRecipientList.html?contentId=DdTCPHxZcPzmGsi4rotFTg)
						 - [Edit a recipients list](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/target-comm-edit-recipients-list.html?contentId=32yfHTO49itfg2c~v2dafA)
						 - [Create a publication](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommCreateNewPub.html?contentId=HU7d__ARSz81AvyIWcxqZQ)
						 - [Publish a publication](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/target-comm-publish-publications.html?contentId=q7sE4R~AnbOzAaucg90SDA)
						 - [Create a recurring publication](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommCreateRecurrence.html?contentId=6US0ZuN52WhyyJVCvZH46g)
						 - [Preview an email notification](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommPreviewTargetEmail.html?contentId=DsTzl5HnCD3zi3XkCXmBYg)
						 - [Update a publication](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommEditAPublication.html?contentId=vjsTK9GqL7fUWhiYplcEjQ)
						 - [Send a publication for review](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommSendPubForReview.html?contentId=ScCOaU_nz1102bR4gNJIBw)
						 - [Review a publication](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommReviewAPublication.html?contentId=nov2jDzGkybhfKf_UowCwA)
						 - [View the list of approvers for a publication](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommViewApproverList.html?contentId=kwr3vK9ZVgatlpnEzLXRjA)
						 - [Track a publication](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommTrackPublications.html?contentId=EQqtIwwvCKSpe_H3ZW8ivA)
						 - [Expire a publication](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommExpireAPublication.html?contentId=OLwchiODSsAMAFlx8fLexQ)
						 - [Cancel a publication](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommCancelAPublication.html?contentId=rfkHDGUqRB8rKBOKmj4PIw)
						 - [View a publication](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommViewPubInAppNav.html?contentId=ocIDhVqMdWm_Hjx8fJZSGg)
					 - [Configure special handling notes](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-special-handling-notes.html?contentId=lYZF7cIPqD7jNTOBmcs5Yg)
						 - [Configure an entity table to use special handling notes](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ConfigEntityToUseSHNotes.html?contentId=R4midzjO5BMiSTH~aKIT6g)
						 - [Configure a form to show special handling notes](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ConfigFormToShowOnScreenAlerts.html?contentId=vlpWUvUWEjAAHbix3vGzoA)
						 - [Configure special handling notes properties](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_EnableOnScreenAlertProperties.html?contentId=N7JB~~YUeFAPZJP104gp3w)
					 - [Configure case action status](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-case-action-status.html?contentId=rVNp99hBKfd07h9YazNzWg)
						 - [Activate Case Action Status](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-case-action-status.html?contentId=ylV20yNVEYOyr4~jML1iNQ)
						 - [Configure actionable case flows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-case-action-status-flows.html?contentId=8XGRC5zgzcZehsnAVdaQ~Q)
					 - [Create cases as a proxy contact](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/employee-create-case-for-customer.html?contentId=hiySywAdy3cvllsl0Mombw)
					 - [Configure auto close resolved cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-auto-close-resolved-cases.html?contentId=8QzdO77ntq6XbfbeQWPiiQ)
					 - [Configure escalation management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-escalation-management.html?contentId=ojnqStruyaUz0stFPXfx2A)
						 - [Case and account escalation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-case-account-escalation.html?contentId=xHWtC_c6~T5Nol0J~udEWQ)
							 - [Escalate a case or an account](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/escalate-csm-case.html?contentId=dsd0jwDS_ZGzTgc3oa7qRw)
							 - [Manage an escalated case or account](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/manage-escalated-case-account.html?contentId=JkEGatsXqMwR5QMxmiZLhg)
							 - [De-escalate a case or an account](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/de-escalate-csm-case.html?contentId=MYBsQc8p6zRiuXaxkUOSXA)
						 - [Create a case or account escalation template](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-escalation-template.html?contentId=DJ7fTf3FfEIzNy2uVGEReA)
						 - [Create a case or account escalation severity](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-escalation-severity.html?contentId=SPXRJrIqdGB5KWP5q9C0SQ)
					 - [Configure case digests](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-case-digests.html?contentId=V2teY4HsKg81Sh2zoN6m6Q)
						 - [Customer Service case digests](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-case-digests.html?contentId=gREzmAH~kPTgLMcgw0Rbww)
							 - [Case action summaries](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-digest-case-action-summary.html?contentId=MsEDCxbxUiJuqlp598a26w)
							 - [Post case reviews](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-digest-post-case-review.html?contentId=hM5D2Gcf_Ov7DOd3byVXVw)
								 - [Post case review record states](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-digests-pcr-record-states.html?contentId=9AlAiCePM8G8p3L4f0M1fg)
								 - [Post case review approvals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-digests-pcr-approvals.html?contentId=QjTLc92vuOF0LGVHEqVeSQ)
							 - [Case action summary and post case review assignment rules](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-digests-assignment-rules.html?contentId=3pPuucMslpbL5_v8RWaF2g)
							 - [Create a case action summary](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-case-action-summary.html?contentId=EuUg~a9e6N1m~5VqplH_lw)
							 - [Create a post case review](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-case-review-document.html?contentId=VdiMzVGNZBIVAayN5bR39g)
							 - [Create a post case review for a major case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-case-review-document-mim.html?contentId=HQaGGHsTVuq66bNEzUXUVA)
							 - [Review and approve a post case review document](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/approve-case-review-document.html?contentId=U1EYkktsKUL_x9xzuQvxOQ)
							 - [Re-open a post case review document](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/reopen-case-review-document.html?contentId=8xxjQViuCMWxVRlDBwsuAA)
							 - [Withdraw post case review approval](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/withdraw-pcr-approval.html?contentId=4O1Racn77c4Dk7BxWQMr7w)
							 - [Cancel post case review](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cancel-pcr.html?contentId=j8lqi55~Yog0vCqs_ops~Q)
							 - [Components installed with case digests](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/installed-with-csm-case-digests.html?contentId=3GKpmy0Lyqtr1AKsQmDp8Q)
						 - [Activate Case Digests](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-case-digests.html?contentId=hyWRMQxgWMxV9niwKJJgdw)
						 - [Create a document template](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-case-review-doc-template.html?contentId=tT5paTBGlD7gOdrt3saHuw)
						 - [Create a case digest configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-case-review-type.html?contentId=SWCGitemqJXCWWa60dgpFQ)
						 - [Create a case digest table map](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-case-review-field-mapping.html?contentId=90a2UKbk6xrkBBqBLiOiMA)
						 - [Create a table map for case types](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-case-type-field-mapping.html?contentId=gdPwt3dzc7WOrA160cstAg)
				 - [Customer service case types](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-case-types.html?contentId=R~pdE0vGKd7IatUmckqpOw)
					 - [Configuring customer service case types](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-case-types.html?contentId=G~S5044yJAOdJk2KoRb8Mw)
						 - [Configure ribbon settings for case types](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-case-type-ribbon-setting.html?contentId=uQ0nIEsn2kEvMnWZHFkSEw)
						 - [Configure case type and case task type declarative actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-case-type-declarative-action.html?contentId=6YdTFPU45OsAmoGjEOp_aw)
						 - [Enable the case type single select property](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-case-type-single-select-prop.html?contentId=~bx2cjF3G_F2W221ceicdg)
						 - [Create a configuration for case type single-select](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-case-type-single-selection.html?contentId=LgmTqALxkLHbeFAF7HCQnA)
					 - [Manage customer service case types](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/manage-csm-case-types.html?contentId=V7pUF09sn6us6zZpU0WRkw)
					 - [Case type selector](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-type-select-modals.html?contentId=cKs6qNtKPWHR5JVRsFFbbg)
						 - [Product Service select version of the case type selector](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-type-select-modals-product-service.html?contentId=oKkzF~cpPY15o3POBbRbRA)
					 - [Case task type selector](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-task-type-select-modal.html?contentId=b6f2sZG4rpTkkmswzMtrIw)
					 - [Onboarding case type](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/onboarding-case-type-overview.html?contentId=StJ455T72vxYthyqOjFuAQ)
					 - [Components installed with case types](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-definitions-components.html?contentId=3k~FGKdrUekzBp3YQQJmcA)
					 - [Technology Product Support Case application](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/tech-product-support-case-app.html?contentId=E2C9X5CQl1hXHlDhcogrPQ)
						 - [Technology Product Support case type](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/tech-product-support-case-type.html?contentId=X4rsNwKI0ipZxFzZBUvjKg)
						 - [Technology Product Support record page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/tech-product-support-record-page.html?contentId=brDDouVO8nP5HS6udcBDww)
						 - [Tech Product Support Case table](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/tech-product-support-case-table.html?contentId=6pJN65THrzb1ouBua1JKUA)
						 - [Technology Product Support Case playbook](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/tech-product-support-playbook.html?contentId=XxzKodAtuO~wY4fyCUwPdQ)
							 - [Technology Product Support Case playbook stages and activities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/tech-product-support-playbook-stages.html?contentId=pDVLeiaYib338t9ndbKnow)
				 - [Order Operations Case Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-mgmt-order-ops.html?contentId=8c5XlKR6kmMNKD_xKfHD0w)
					 - [Order case pages](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-mgmt-order-ops-case-page.html?contentId=jxCERsJ986zFuguLRz8fJA)
						 - [Order case record page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-order-ops-order-case-record-page.html?contentId=r2VnM4XY8VlO5S2XfkVp0g)
						 - [Order case line item page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-order-ops-order-case-line-page.html?contentId=TBn0BxPKffKjLgmkhZ56Yw)
						 - [Order case intake page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-order-ops-order-case-intake-page.html?contentId=3KC2wJlXYh64Zo~K0Vq7yg)
					 - [Order case and order case line item states](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-order-ops-order-case-states.html?contentId=QmclAIoBYT~jJ7XMwIASnA)
					 - [Creating an order case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-mgmt-order-ops-create-order-case.html?contentId=Xihs0cNaGyQD2g4kN6hAkA)
						 - [Create an order case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-order-ops-create-order-case.html?contentId=QUIojt5qsc1DSlVPx36bEg)
						 - [Add orders or order lines to an order case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-order-ops-order-case-add-lines.html?contentId=tLz5AucnG2DgfoO_nen49Q)
						 - [Create a new order case line item for an order case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-order-ops-order-case-new-lines.html?contentId=4IQhLxcYF65y7ahBpjbHFA)
						 - [Edit an order case line item](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-order-ops-order-case-edit-lines.html?contentId=1lDUOVpsRLAarcapegR~7g)
						 - [Create a task for an order case line item](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-order-ops-order-case-create-task.html?contentId=SGPpMeEPlpOmBqzRPWnusA)
					 - [Order case form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/order-case-form.html?contentId=Xu8iGy5bzuukZepsfH_BUQ)
					 - [Order case line item form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/order-case-line-form.html?contentId=AL~4xIIRgdKVdus_ED3p2Q)
					 - [Components installed with Order Operations Case Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-mgmt-order-ops-install-comp.html?contentId=QwOCKbc_naFtp~rjdwPyaA)
				 - [Case lines and workflows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-mgmt-case-lines.html?contentId=2ujkf8HD~yLlBEh~NjzdoA)
					 - [Case line record pages](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-mgmt-case-line-pages.html?contentId=jzU~0k0NPKw0iuzR57OmsA)
						 - [Case line item page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-lines-case-line-page.html?contentId=SEYTYg3uyzhpxIffhzuUSw)
						 - [Case line task page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-lines-case-line-task-page.html?contentId=_QFg93dW6K~KOdB4nWcccg)
					 - [Case line item states](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-lines-states.html?contentId=dvCbTkpDnSpbie9IQ8OgCA)
					 - [Creating case line items and case line tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-mgmt-case-lines-create-case-line.html?contentId=tleHCega94repxlL0yfykw)
					 - [Case line item form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-line-form.html?contentId=6cw5y4p9yFl5xeI1sPOJmw)
					 - [Case line task form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-line-task-form.html?contentId=UGUZajdduhLBHBIphkHcZA)
					 - [Case line characteristic form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-line-characteristics-form.html?contentId=~TWNTZ_eP0omAHUFmOhGpg)
					 - [Components installed with Case lines and workflows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-mgmt-case-lines-install-comp.html?contentId=BIbl6_loR9Y3WsiNqo802Q)
				 - [Service definitions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-service-definitions.html?contentId=C8oPSS61diqT6cRM0v1s2Q)
					 - [Service definition roles](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-service-definitions-roles.html?contentId=HOTSqNKwOoUOwyw8w3pPvA)
					 - [Configuring service definitions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-service-definitions-configure.html?contentId=2p9ly5XDBUHznNq4JLnL~A)
						 - [Create a service definition](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-csm-service-definition.html?contentId=mu~M_GW4A~b8DkSy_mTFwQ)
						 - [Create a service definition category](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-csm-service-def-category.html?contentId=shWldKoaTBtBCpwQkdCZsQ)
						 - [Associate a product with a service definition](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-def-associate-products.html?contentId=hreKR5L5Rp8HSjzLn_4EUQ)
						 - [Associate a case type with a service definition](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-def-associate-case-type.html?contentId=4hB0Vfkv8~4OTYou5sKMDg)
						 - [Associate a playbook with a service definition](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-def-associate-playbook.html?contentId=jjT2F5qIWxyGKxyAJf9k8w)
						 - [Associate a service definition with a service definition category](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-def-category-associate-service.html?contentId=myLnf8_drqCxYfh_VrLj1Q)
						 - [Configure default field values for a service definition](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-def-default-field-values.html?contentId=qw96MwJ5YezUdfVQyj4HzA)
						 - [Configure catalog items for a service definition](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-def-config-catalog-items.html?contentId=f8WIqY8bF~bTXpbCCVMwDw)
						 - [Configure related services for a service definition](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-def-config-related-services.html?contentId=HZVdQI6Ne6JonLe7RVi0WA)
						 - [Associate service organizations with a service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-services-to-service-organization.html?contentId=3P_Mwx_Ha1P7MuwwMEsxrw)
						 - [Add a case type to the Case interceptor](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-def-config-case-interceptor.html?contentId=gY6sOG_D7OJ1xFLeTwUxxQ)
			 - [CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-workspaces-configure.html?contentId=QnlnZ_I0Ol7oFCs55gsERg)
				 - [CSM Configurable Workspace features](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-workspace-feature-overview.html?contentId=6MSYAnshNi3KCwftbZwrIw)
					 - [CSM Configurable Workspace landing pages](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-workspace-landing-pages.html?contentId=Qq21EOwoa3XIyhrIUNS0GA)
						 - [CSM Landing Page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ws-landing-page-original.html?contentId=GtMvgbA5koB~LVSJ1Dl7pQ)
						 - [CSM Landing Page - Premium](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ws-landing-page-premium.html?contentId=wG3XkrqhNxjpMYR7smT50w)
						 - [Dashboard landing pages](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ws-landing-page-dashboard.html?contentId=ahviku7TUUQSkCcV98YrNg)
					 - [CSM Configurable Workspace form headers](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-workspace-form-headers.html?contentId=lPc5n3Rvp_QwA1Qw5SvxWg)
					 - [CSM Configurable Workspace form ribbon and components](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-agent-workspace-ribbon.html?contentId=Ahq7X8g2xJaMQZpg5frzxQ)
					 - [CSM Configurable Workspace form features](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-agent-workspace-agent-actions.html?contentId=ULK1wu5rafGOVBqSUFxGYA)
					 - [Chat summarization](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-config-ws-chat-summary.html?contentId=ifppgGc57LIj~es2q3_P0w)
					 - [Customer Central](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-central.html?contentId=5cgY_MgCf3BSKtKDCcuGYQ)
					 - [Lookup and verify](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/lookup-and-verify-overview.html?contentId=fEuKNsNpFu6_RG4xhCtPIA)
					 - [Case action status](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-action-status-csm-workspace.html?contentId=gsH~HsJynLsXJCJoWv1twQ)
					 - [Third-party data integration for CSM](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-third-party-data-integration.html?contentId=N1KRxa~vVtLsOVzWXPhDxw)
						 - [Third-party data integration solution overview](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-third-party-data-overview.html?contentId=jheBv3pbLMXsKdukPol9pw)
						 - [Third-party data integration components](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-third-party-data-components.html?contentId=NuU7yQyHz95gtvOZb1e4dA)
						 - [Third-party data integration sample script](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-third-party-data-scripts.html?contentId=8ZWXDJtFfKb2juZWaOI7VA)
						 - [Configure third-party data integration for CSM](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-third-party-integration.html?contentId=maLsneQB9S2VY2eoIVDZGA)
						 - [Reference Salesforce integration using remote tables](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/data-integration-salesforce-example.html?contentId=18zNwW3jHgPd2XiwM18RsQ)
							 - [Using remote tables and the Salesforce spoke](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-integration-remote-tables.html?contentId=qgxWHMS9TxC5yTk81mOnxA)
								 - [Using the IntegrationHub Salesforce spoke](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-integration-salesforce.html?contentId=lYEn2oejKpocf_LEVzUL2w)
								 - [Create Salesforce spoke actions to retrieve opportunities for use in the remote table definition](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-integration-salesforce-spoke.html?contentId=333dM5lZtzpwnikoTHpo1A)
									 - [Get All Opportunities custom action](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-get-all-opportunities-action.html?contentId=sErsl6AfD_gPtTcqzJF~vg)
									 - [Get Opportunities for Account Id custom action](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-account-opportunities-action.html?contentId=bkPlzdnMAvbILeut2dmzKw)
									 - [Get Opportunities Details custom action](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-details-opportunities-action.html?contentId=3Ex39su0jesDS808WODCrQ)
								 - [Remote tables and definition](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-remote-tables-definition.html?contentId=q8NmcNmPZBPlZ~WmhlDunA)
								 - [Example script that queries the Opportunity table](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-opportunity-table-script.html?contentId=Wu3fSPnUHpN7xPGQ89QrGg)
								 - [Using a related list to create the connection between the Customer Account and Salesforce Opportunities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-related-list-opportunity-table.html?contentId=BLgwJZEzmZRplbrUeSFTSg)
				 - [Set up CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-config-workspace-set-up.html?contentId=158eMocUUq1v2Fi9adumrA)
					 - [CSM Configurable Workspace record pages](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-config-workspace-record-pages.html?contentId=jdaZ9y1omag8aMVH~LvCLA)
						 - [Front-line case page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-front-line-case-page.html?contentId=qOnF05miFpGSdxu4FGaXRg)
							 - [Modeless dialogs](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-front-line-case-page-modeless-dialogs.html?contentId=MVENqsOJidQWg49fKM~I7A)
							 - [Front-line case page keyboard shortcuts](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-front-line-case-page-keyboard-shortcuts.html?contentId=JuhyHCf0Bt3qMK~luMo4kQ)
						 - [CSM default record page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-default-record-page.html?contentId=py_FoZ_0WMQg1YkyyiRzkQ)
						 - [CSM Interaction record page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-interaction-record-page.html?contentId=XoD87ZSeGaZI463hNLLdcg)
						 - [Creating pages and page variants](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-ws-create-page-variant.html?contentId=_xHynJuJjPj8XGwkCo7g5Q)
						 - [Set record page order](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-ws-set-record-page-order.html?contentId=_1yraOrA2tMl8sD4rxyIXQ)
						 - [Customize a record page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-ws-custom-record-page.html?contentId=txvGJpGmeMsg6~WlUZeWMg)
						 - [Configure the Front-line case page action bar](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-front-line-case-page-action-bar.html?contentId=SMM72qF0WergOHeWcS1xDg)
					 - [CSM Configurable Workspace page templates](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-config-workspace-page-templates.html?contentId=w~KffuPkQkcm9wLXM8d0kQ)
					 - [Using AI Search with CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-config-workspace-ai-search.html?contentId=kJhaK~co6klZ9ThYP84A~w)
					 - [Open the CSM/FSM Configurable Workspace experience in UI Builder](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-config-ws-open-in-uib.html?contentId=GKo3Ryvt85lKHWtoe_ixbg)
					 - [Create a CSM Configurable Workspace landing page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-config-ws-landing-page.html?contentId=BzWUzEnvEC7HEBEFYWo6mA)
					 - [Set up a ribbon configuration in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-config-ws-ribbon.html?contentId=XEcJiJCL15xpGVtcSxvMoA)
					 - [Set up a form header in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-config-ws-form-header.html?contentId=OTO4kdx29FrYeIlG0M_xlg)
					 - [Set up a highlighted value in a form header in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-config-ws-highlight-value.html?contentId=9Cuq~hxlmYppfJTpYSIwYg)
					 - [Set up a form action in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-config-ws-form-action.html?contentId=buTOYKai0AM2a7w4sCgxew)
					 - [Display the form ribbon and form header secondary values in the Contextual side panel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-display-header-in-sidebar.html?contentId=kVj1IGDAvytrjwvkVSL8Bg)
					 - [Display field values as interaction record tab titles](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-display-values-as-tab-titles.html?contentId=bApCxuS~m6lg~oM0STMebw)
					 - [Enable the Create Case UI action for case type selection](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-config-ws-ui-action.html?contentId=JtFxnQj4M79qPcE7M8ManQ)
					 - [Configure tabs in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-ws-side-panel-tabs.html?contentId=iRJvXzot3pTx6rPhEV3DTA)
					 - [Configure the Agent Assist and Response Template tabs in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-ws-agent-assist-table-configid.html?contentId=VmTAtJWAiUdBY2nBojdhDQ)
					 - [Filter activities in the activity stream](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-csm-ws-activity-stream-tags.html?contentId=gkhxL19f0RySA9KEYUTJaA)
				 - [Set up additional CSM workspace features](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-config-workspace-feature-set-up.html?contentId=wbAE7xM63U6pWka_IcfMyA)
				 - [Migrating to Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migrate-to-configurable-workspace.html?contentId=YfUubxjnkHq~ccBz5GV4EQ)
					 - [Explore CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/exploring-configurable-workspace.html?contentId=H2W2ADH5E265om3V~TygxA)
					 - [Migrate to CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-migrate-configurable-workspace.html?contentId=OUS8ZuyXK7Y~2fc1HWuPAg)
						 - [Activity stream](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-activity-stream.html?contentId=c9MZb9BcKS2677yMomCgxw)
						 - [Agent assist](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-agent-assist.html?contentId=8dqGkp7EvI~sYziNvR4ohA)
						 - [Agent Chat for Customer Service Management Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-agent-chat.html?contentId=rS2VwikM7EkIb4J_iOox6g)
						 - [Branding and theming](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-branding-theming.html?contentId=Xkdx22j3LewI6nzlIdaWLg)
						 - [Email Composer and Email Viewer](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-compose-preview-email.html?contentId=uKkkvjU1tREaIQl2u0sZlQ)
						 - [Customer Central](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-custom-central.html?contentId=uUz6ldREmRroLb07OPUDew)
						 - [Declarative actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-form-declarative-actions.html?contentId=IaGEmF7S6Saq3EPzPi_bpg)
						 - [Forms](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-forms.html?contentId=qCXAf_NQBcG8RezAw4yzZg)
						 - [Form headers](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-form-headers.html?contentId=5jhb2dCKrxThnqhHU2INcQ)
						 - [Global Search in configurable workspaces](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-search-config.html?contentId=gJb1APLrHIHKkQ~Pau8CCg)
						 - [Highlights](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-form-highlights.html?contentId=4bwxjVWVWsi1tK04XTRxBw)
						 - [Lists](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-lists.html?contentId=JNjp75s06qRa5laVQHdbpQ)
						 - [Ribbons](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-form-ribbons.html?contentId=FF5taPsfNPfwZM2QMhKYEQ)
						 - [UI Action Bar](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migration-form-ui-actions.html?contentId=X0Q1oE3M3tlPvzSW18fUQA)
			 - [Case routing and assignment](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-routing-and-asign.html?contentId=3MvzpWY0hI6ujZg4VNeoRQ)
				 - [AWA for CSM](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/awa-csm-overview.html?contentId=Waj9g0LRpacTbDWI39LA1w)
					 - [Set up an Advanced Work Assignment service channel for assigning case tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-awa-channel-case-tasks.html?contentId=3HufdNpzkwbSLs25ZBOt1Q)
					 - [Configure the AWA queues for the proxy contact role](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-awa-queue-for-proxy-contact.html?contentId=XdAJmGjK0TE0WV~~z5RzOQ)
			 - [Agent tools](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-tools.html?contentId=DUC7w_2UnQi4YbupeeppCg)
				 - [Guided Decisions configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/setting-up-guided-decisions.html?contentId=T4Fq6X8yOfuy1payUce5Ag)
					 - [Decision trees in Guided decision](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/decision-trees-in-guided-decisions.html?contentId=4myLav8xAI2KVyqUT~3R_Q)
						 - [Decision tree elements](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/guided-decision-tree-elements.html?contentId=zg6q4jETB5nC1bcyO0pjQQ)
						 - [Decision tree nodes](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/guided-decision-tree-node-types.html?contentId=xngZmBn3k2iWlckQ5wLp0g)
						 - [Linking inputs in decision tree nodes](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/guided-decision-tree-input-mapping.html?contentId=NkBcxeKH8j112TccCDgUSw)
						 - [Decision tree paths](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/guided-decision-tree-paths.html?contentId=Z_4VgxM6PXnt~sXvX0ZrWw)
					 - [Example configuration of a decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/example-decision-tree.html?contentId=tCaXXrJqdCc0QqCsc6ZdIA)
						 - [Preparation for creating a decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/preparation-for-creating-a-decision-tree.html?contentId=2YYlIvt4TctJ1Ylve01VTg)
						 - [Create a decision tree for troubleshooting a failed transaction](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-decision-tree-credit-card-transaction-failure.html?contentId=HW58wL3T4mO8F4iEW5SuSQ)
						 - [Create the Initiate transaction tracking guidance](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-the-initiate-transaction-tracking-guidance.html?contentId=jj4Ja_Qe68TaCCzG5pYhig)
							 - [Create a guidance action for the Initiate transaction tracking guidance](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-guidance-action-ga-use-case.html?contentId=mnlU6w95~65soh4yGus64Q)
						 - [Configure the start node to ask for cardholder and transaction details](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ask-card-holder-and-transaction-details.html?contentId=CqRHq8D_nQUVzdpGcOL2cQ)
						 - [Configuring paths with conditions whether the amount is debited or not](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configuring-paths-for-next-nodes.html?contentId=ZowxtljexttY~62Dr02IkA)
						 - [Configure a guidance node to initiate the transaction tracking](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-guidance-node-initiate-transaction-tracking.html?contentId=OuQifRJiDkELA5ltv3TxqA)
						 - [Configure a question node for further assistance](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-a-question-node-for-further-assistance.html?contentId=DHYDCg8PZHOxqf6b7ufLCA)
						 - [Configure a question node to ask failure codes](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-question-node-to-ask-failure-codes.html?contentId=of0NIZ7k1WEou5NMuA0O3w)
						 - [Configure paths for different failure code conditions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-path-for-200-failure-code.html?contentId=yDxbgUv6P5RQhdiIlbC6Cw)
						 - [Associate guidances for different failure codes](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-guidances-for-different-failure-codes.html?contentId=IdXmcJ63v2R4AMm53x9asQ)
						 - [Activate the Troubleshoot credit card transaction failure decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/example-activate-guided-decision-tree.html?contentId=TB4Shp9_6PXZ4xzqljVe7g)
					 - [Install the Guided Decisions Experience application](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-guided-decisions-exp-app-new.html?contentId=8mMNf2cSsJab0xp~iwr8gw)
						 - [Components installed with Guided Decisions Experience](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/components-installed-with-guided-decisions.html?contentId=AyfHod3xmgBjewh32bhFwA)
					 - [Configuring guidances and decision trees](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configuring-guided-decisions.html?contentId=EiqIkIbCGDc_f~YT70G18g)
						 - [Create a guidance in the Core UI](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-guidances.html?contentId=qAgGyNOjPxxdB_evwSohLw)
							 - [Configure guidance detail experience](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-guidance-preview-detail-experiences-ga.html?contentId=3C2nmKJ0Ze_fZWcdAFJPnQ)
							 - [Create a guidance action for a guidance](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-guidance-action-ga.html?contentId=d0WCYqkmUX77G1JLevdOTA)
						 - [Create a decision tree in Core UI](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-decision-trees-gdb.html?contentId=M_5Or6GT18Sh2mfZnWhVEw)
						 - [Configuring decision trees in Decision Tree Builder](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/decision-trees-in-gdb.html?contentId=tF9rfv_NXw7OWZExqJ7qcA)
							 - [Add questions or instructions to a decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-start-node-gdb.html?contentId=hueqV3XjfOlLbvXCxCh1zA)
								 - [Answer types for questions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/type-of-answer.html?contentId=sk6UFZQAzKxG3ZN4R5_63A)
							 - [Determine the next node displayed in a decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-path-in-gdb.html?contentId=cy_up7Y9Mv8pFIdGPhrWVA)
							 - [Add a follow-up set of questions or instructions in a decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-decision-node-in-gdb.html?contentId=eenEpa4LeiyabN0sAOIllg)
							 - [Provide actions to agents in a decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-guidance-in-gdb.html?contentId=9Gm~dCUvDL60ezFXOIRwdA)
							 - [Link an activated decision tree to this decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-linking-node-dtb.html?contentId=8Kbkp3ec7G925~rlYTeVpQ)
							 - [Reuse answers at decision points](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/map-inputs-in-decision-guidance-node.html?contentId=6Xr2XaX3_m3EdfbVJIZLRw)
							 - [Activate a decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-guided-decision-tree.html?contentId=uUJaDAiIxpzhzL0S3KaDYw)
							 - [Revert to the previous activated decision tree version](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/discard-latest-changes.html?contentId=sX_mBhOe9VvHiZ7zfpG6ag)
							 - [Validation error notifications in Decision Tree Builder](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/validation-errors-builder.html?contentId=UagvHABppBiL2FO1XheQHA)
								 - [Validation errors](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-validation-errors.html?contentId=5NkR7dClLq5clJOSdVh7pA)
						 - [Editing decision trees in Core UI](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/decision-trees.html?contentId=7RsHdbQq60MzdlrpmyJXGw)
							 - [Edit a decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-decision-trees.html?contentId=fFD_50vZ0iWMoX5pA36lKQ)
							 - [Add questions or instructions to a decision input](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-decision-input.html?contentId=mtKyG_6JefONSuUhqbax7w)
							 - [Determine the next node in a decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-decision-paths.html?contentId=zo6Q9kDVfPUR1GCOwPJQSQ)
							 - [Provide actions to agents in a decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-guidance-path.html?contentId=vZguD8_NWPqNk~s4x8~a_Q)
								 - [Link task input in the start node to the guidance](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-task-input-to-guidance.html?contentId=Y1USr0yYqincKY842kqskQ)
							 - [Link another decision tree to this decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-linking-node.html?contentId=bRSkaQEQhBXmKBbBv1ETFQ)
							 - [Add a next node after a guidance node](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-next-node-after-guidance.html?contentId=URpYnij6gj~x3Q9Ld8nLnQ)
							 - [Reuse answers at decision points](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-input-mappings.html?contentId=eenPmSsT1TxTVA3TbJvm2g)
						 - [Delete a decision tree](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/delete-decision-tree.html?contentId=c6mRQqXM2g08Y5AHYYvj6A)
						 - [Add Guided Decisions to Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-guided-decisions-to-recommended-actions.html?contentId=69rvdUpt6pBrUGJPevCxRg)
						 - [Add Guided Decisions to playbooks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-guided-decision-playbook.html?contentId=UD~rJxSqWOxCzYJKkncu8A)
						 - [Add Guided Decisions to Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-guided-decisions-service-portal.html?contentId=y2Xl5Bz6eQizA97xpOxMgg)
							 - [Match the theme of the decision tree component with the Service Portal page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/apply-new-theme-to-service-portal.html?contentId=Z6mjnaXR9MBQXFq30tBpfQ)
				 - [Playbooks in Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/setting-up-csm-playbooks.html?contentId=gRXcom0sBcXJem5E8d~1CQ)
					 - [Playbook layout and features](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-layout.html?contentId=7ImdQbddkW5WSY1NKBN45A)
					 - [Playbook capabilities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-case-playbooks.html?contentId=C~8UYFsBauZ7qD5vPLDSzg)
					 - [Playbook terminology](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-terminology.html?contentId=qr8v1M117554MJUFP8A8ng)
					 - [Playbook page templates](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-templates.html?contentId=PEhHljwKGPNF7ATXMcGDJA)
						 - [Playbook activity stream component](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-activity-stream-component.html?contentId=AXNAK0weK9KR4gRDPM764Q)
						 - [Playbook related items component](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-related-items-component.html?contentId=ZUNvIMF1RxyZIL8eUSSnVw)
						 - [Playbook lookup component](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-lookup-component.html?contentId=Hh_sAYJ3MRRia0NeSjW8~g)
						 - [Playbook contextual side panel component](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-side-panel-component.html?contentId=Zi~ZuJTa~AP6xXWPWFF9Rw)
						 - [Playbook modeless dialogs](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-modeless-dialog.html?contentId=XMOG_5GvfuJWTlvVMM6OGg)
						 - [Playbook case summarization component](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-case-summary-component.html?contentId=op0obfsgvBWYXmfw4CHz4w)
					 - [Playbook pages](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-pages.html?contentId=TFym2YvX6OxWDp0lFu7mtQ)
						 - [Case playbook: horizontal stages record page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-horizontal-stages.html?contentId=cPUm1meMKztlTcc8a35scg)
						 - [Case playbook: vertical stages record page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-vertical-stages.html?contentId=KwNfvmuOmsu2ATsLd6tZIQ)
						 - [Activate a playbook page or page variant](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-process-based-page.html?contentId=0_oFsrVWTGAAZ3vcvqCRKA)
						 - [Customize the page header for a playbook page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customize-process-form-header.html?contentId=mLdHSN4Wv4f4qliIsH3qSA)
						 - [Customize UI actions for a playbook page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customize-process-ui-actions-bar.html?contentId=PBqAvU1JqR2tfY75wmCB9Q)
						 - [Customize content in the left side panel for a playbook page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customize-content-left-side-panel.html?contentId=cYyposgWPhCh6ZFMBxh1zQ)
						 - [Customize tabs in the contextual side panel for a playbook page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customize-process-tabs-in-side-panel.html?contentId=Sbps4qgNGVl_~293dxt34Q)
						 - [Customize the dynamic related records for a playbook page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customize-dynamic-related-records.html?contentId=xJbQN847zYVpjqsr6nUpwQ)
							 - [Define an EVAM view configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/define-csm-evam-view-config.html?contentId=AH7lkYo54PROWkJhqwentQ)
						 - [Configure the app route to use an existing subpage](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-app-route-for-subpage.html?contentId=ddlCPZ9fe7buCJ~~eRwEEA)
					 - [Playbook applications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-apps.html?contentId=r0cIkYprFSezcx5gm~N3EA)
						 - [Case Playbook for Onboarding](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-type-onboarding.html?contentId=kylqT82PuWeaOEigyDKrbQ)
						 - [Case Playbook for Complaints](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-complaint-overview.html?contentId=SERLniXKUzl5JOYExbLs6w)
						 - [Case Playbook for Product Support](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-product-support.html?contentId=1UKVaXcikRwLPutCl9qtIg)
					 - [Configure Playbooks for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbooks-configuring.html?contentId=UbUVx8oIf4AqpF2Jhti5mw)
						 - [Select a playbook activity view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/playbook-select-activity-view.html?contentId=e_5V1OlrD7biqi67_vIMPQ)
						 - [Configure playbook stage and activity visibility](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/playbook-config-activity-visibility.html?contentId=QTnuXyBG_OwdTGJ9beV_Dw)
						 - [Set up a record generator for case type](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/setup-record-generator-for-case-type.html?contentId=UJPw4FZC~NLWrJIJ6mxNzg)
						 - [Configure an optional activity for a playbook](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-optional-activity-for-a-case-type-playbook.html?contentId=gNEpsgg6JMpJ8uySNmTYNA)
					 - [Playbooks for Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/playbooks-for-portals.html?contentId=oyWWscqM9oRK69bg6n~JDQ)
						 - [Set up Playbooks for Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-playbooks-for-portals.html?contentId=f4cFPJBIzRe53J~YgGbqZw)
						 - [Enable a reflow for your UI Builder pages](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-reflow-for-new-uib-pages.html?contentId=2_sOK0l2u1CDj2ZFwavzVg)
				 - [Configure dynamic related records](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/dynamic-related-records-configure.html?contentId=a~VwI5G1mWKyuYK9Js3IVg)
					 - [Dynamic related records](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-contextual-related-records.html?contentId=hgyQaOZf0EVTyd01G0eGUQ)
						 - [Using the Related Records tab in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-dynamic-related-records.html?contentId=y17eKT2ViundQGtp00LloA)
						 - [Related records shared page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/related-records-shared-page.html?contentId=0Rj1HTUbd~nyYdj9G4vV5Q)
						 - [Dynamic related record tables](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/dynamic-related-record-tables.html?contentId=rZgbERNlyl9xQqmNxarb4g)
					 - [Configure related record contexts](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-related-record-contexts.html?contentId=YKXIYNP~gml_Z8IkFXeAKA)
					 - [Associate related record definitions with a related record context](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-record-definition-to-context.html?contentId=DvkCpsT88W~wtNgjYiywvA)
					 - [Configure related record definitions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-related-record-definitions.html?contentId=dq0SYTjqR20NsVk2ngQTDw)
					 - [Configure the maximum number of related records to display](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-max-num-related-records.html?contentId=pb9DSggB6HXvAvBB44I7bQ)
				 - [Configure Customer Central](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-customer-central.html?contentId=x~9XPsqL2Tsg7F4u~uvFFw)
					 - [Activate Customer Central](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-customer-central.html?contentId=E6XoklufVfuEC7forExNew)
					 - [Create data for Customer Central](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-customer-central-data.html?contentId=Rj1xAiYKrYRobTiAFwrirg)
					 - [Configure Customer Central properties](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/properties-customer-central.html?contentId=h8NzzoaZSKG5iPRya6ZGBA)
					 - [Configure the Customer Information view using CSM Agent Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-information-tab.html?contentId=MehlB~MmI42FlMbT0V6ayA)
						 - [Configure lists for the Customer Information view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-lists-customer-central.html?contentId=FvdKc2VHx9xAEKDiQcDK7A)
						 - [Configure reports for the Customer Information view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-ci-reports.html?contentId=B846lkufjMH9IDdDA0beCg)
						 - [Configure records for the Customer Information view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-ci-records.html?contentId=L4JXQ4HdCtyapINpIDrofA)
						 - [Configure report groups for the Customer Information view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-ci-report-groups.html?contentId=4zQOYLtgJUV8Fzeek8jbbw)
						 - [Configure customer information contexts for the Customer Information view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-ci-contexts.html?contentId=ZBVhJKehBIBLObDJ5JEa9A)
					 - [Configure the Customer Information view using the CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cust-central-configure-info-tab.html?contentId=jnKxtpzcOb2~Ptz0jPpL4w)
					 - [Configure the Customer Activity view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-customer-activity.html?contentId=JzpdKVMi~2HqSbq8DLnXrA)
						 - [Configure component attributes for the Customer Activity view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-settings-ca-tab.html?contentId=~D5lD__plGb5V7ZAGFcSMA)
						 - [Configure activity types for the Customer Activity view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-activity-types-ca.html?contentId=2qMuaVaEkNeoAkEGkvUbog)
						 - [Configure activity groups for the Customer Activity view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-activity-groups-ca.html?contentId=zSTlo50TDkaDze2sb3JzMg)
						 - [Configure activity type templates for the Customer Activity view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-act-type-templates-ca.html?contentId=FdJS2PIf7EryODk818ZEjA)
						 - [Associate activity groups and activity types to activity contexts](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-act-contexts-ca.html?contentId=r0_vfJOIoE1K5dcC5ygxWA)
						 - [Create facets for activity contexts](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-facet-customer-central.html?contentId=SQK5uTHnkk58Z0IGav62Xg)
				 - [Configure the Customer Service mobile application](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-customer-service-mobile.html?contentId=RghzaoczsWC9hyBNPaCjgA)
		 - [Enable communication channels](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-comm-channels.html?contentId=96pp73Z4tHG~PxQny7z3TA)
			 - [Configure communication channels](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/set-up-communication-channels.html?contentId=zHG5Rv9_s2F5CrB4dizkrw)
				 - [Configuring the chat channel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_ChatFeature.html?contentId=Jrv9EJPF_3IPYQX8_txYbQ)
					 - [Pre-chat surveys](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-pre-chat-overview.html?contentId=_W~WOSEmAP0C~kpI8yPYgA)
					 - [Configure the customer service chat queue](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ConfCustServChatQueue.html?contentId=Q~VWZT4h~EjengbWLeo_Tw)
					 - [Activate Virtual Agent for CSM](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-virtual-agent-csm.html?contentId=80grnZS~tg~9X4vdtAcaNQ)
						 - [Customer Service Virtual Agent conversations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-virtual-agent-chatbot.html?contentId=KXa0uBqr7E5K0~0nnSbvFQ)
					 - [Integrate Customer Service Virtual Agent with Facebook Messenger (Legacy)](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/update-authentication-facebook-va-integration.html?contentId=3hIgCUbIwzbrJn4Hv6PaCg)
					 - [Configure Pre-chat after upgrading](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-configure-pre-chat-upgrade.html?contentId=6r9Hifp6cvvQrUDUNBu0HA)
				 - [Configuring the email channel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_CustomerServiceEmailCommunication.html?contentId=ArbTVILnfmnY4S4haS96BA)
					 - [Configure an email address for a product](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ConfigureEmailCommunication.html?contentId=ts0ioUP3hk0b4TT_Vs8lNw)
					 - [Configure an email subject line prefix](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ConfigureAnEmailSubjectLinePrefix.html?contentId=0EOAou_iLgi1nFj1t0_Cyw)
					 - [Customer service email properties](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_CustomerServiceEmailProperties.html?contentId=SzULXR1sytACz9augIYhNw)
					 - [Disable email responses from the case activity stream](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-email-response-from-case.html?contentId=a72RpZIPWEEGP6xR5UbLPw)
					 - [Creating rules for incoming emails that create and assign cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-rules-incoming-emails-create-assign-cases.html?contentId=S3rnmB6KwDHpqTnroPfQDw)
						 - [Define rules to process incoming emails](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/define-process-incoming-emails.html?contentId=PXKZAVxJt5JPNMNk7aVSVw)
					 - [Configure email and comment notifications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-email-notifications.html?contentId=su5dLJ4Jiy83mZvAxPZuCQ)
				 - [Configuring the phone channel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_PhoneCommunication.html?contentId=VFXuEo9RJRwCuQ7cvsYN1Q)
					 - [Create an OpenFrame configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateAnOpenFrameConfiguration.html?contentId=VwE65t9I03blkL~hT5xbpg)
					 - [OpenFrame events for work items, agent presence, and interactions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/openframe-cti-events.html?contentId=nJ103zZXDVCxTLE43kqJlg)
				 - [Social media integration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/social-media-integration.html?contentId=JS0enSVrbKZT3UwyoY9CPA)
			 - [Configure Chat Zoom Connector](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-chat-zoom-connector.html?contentId=4ZkeWwxDb13BePmGZ9qXKQ)
				 - [Chat Zoom Connector](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/chat-zoom-connector.html?contentId=XIUn_4tPt6fBt1Ymynv9CA)
				 - [Configure application-specific field values for Zoom interactions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-chat-zoom-ext-pt.html?contentId=JkU1HT44mGMjR32liA5x4w)
				 - [Activate the quick action for Zoom meetings](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-chat-zoom-quick-action.html?contentId=3IrHHbWoH6kX4AXNCeaq0A)
			 - [Set up Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/setting-up-engagement-messenger.html?contentId=NzhWtcQsX4p3TVYL2h3_zA)
				 - [Engagement Messenger for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/engagement-center.html?contentId=fYHhdPk2Plm4ql1H2ixvYw)
					 - [Features of Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/features-of-engagement-messenger.html?contentId=NY2I2gVABxQ2QP2tDBwznA)
				 - [Install the Engagement Messenger application](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-engagement-center-app.html?contentId=9TXT7mGJTFUFAbMfBJEx9w)
				 - [Configure Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-engagement-messenger-module.html?contentId=U8HciMh1RQwkaUhuV1Pabw)
					 - [Engagement Messenger module theme requirements](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/engagement-messenger-theme-requirements.html?contentId=_DZza0~td660yVNw15GbYw)
					 - [Default font sizes for search result text in Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/modify-search-result-font-size-auto-spell-correction-text.html?contentId=CmgOttkQ7185amckPu9ngA)
					 - [Change the default chat mode for the Chat feature](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/em-set-default-mode-of-chatting.html?contentId=DaARM2XpJs8Z78QeSp9HEA)
					 - [Configure email notifications for unread chat messages](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/setup-email-notification-unread-message.html?contentId=AWI_hA2gtOKZSvD12hH9zQ)
				 - [Enable Engagement Messenger on a website when third-party application cookies are blocked](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/allowlist-em-third-party-website.html?contentId=Im21r3yzbbrPMYqCR9Bhvg)
				 - [Update Engagement Messenger launch URLs to the latest version](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/contextual-launch-update-version.html?contentId=ttQYPC_Zv2Ztp_gtA1GmjQ)
				 - [Engagement Messenger properties](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/additional-config-for-engagement-messenger.html?contentId=zXI~xf4dsZ1rAGRw0upYBQ)
				 - [Configure the feature configuration of Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-features-of-engagement-messenger.html?contentId=EO5J1ZG9tgp1dcpoic39Dw)
					 - [Enable AI Search in Engagement Messenger for unauthenticated users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-ai-guest-user.html?contentId=HkrDbrps~KGVt87d5MqOmg)
				 - [Configure the default behavior of Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/em-customize-behavior.html?contentId=wSZBOIKJ4xZBdMonKY5GgA)
					 - [Proactive Recommendations configuration for Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/em-behav-recom.html?contentId=XXYXe0R92mZlhKPJWAu_5g)
				 - [Use Engagement Messenger embed Code to integrate proactive recommendations on a web page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/em-contextual-help.html?contentId=V5Oj0o4JKEwpD4MkYbGL8w)
				 - [Create an identity provider (IdP) for Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-identity-providers-for-engagement-messenger.html?contentId=PBXAgPLA59INqJ4QgZnybw)
				 - [Configure a CORS rule for Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-cors-for-rest-api-ec.html?contentId=06pCx~SC_MP5L4bfw3r5~A)
				 - [Create HTTP response headers for Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-http-response-headers-for-ec.html?contentId=N4vat6RwM5wp_UeIpRYZyA)
				 - [Activate an Engagement Messenger module](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-engagement-messenger-module.html?contentId=HODY5BbVklZlOHFLenRhbw)
				 - [Embed Engagement Messenger in your web application](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/embed-engagement-messenger-code-in-your-web-application.html?contentId=xZC_rPFDk0099qoRKKKQzg)
				 - [Deep linking feature in Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/contextual-launch-engagement-messenger.html?contentId=g2dD_cT4YCpitIsMtwXZtQ)
					 - [Launch a feature in Engagement Messenger using custom code](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/contextual-launch-using-script-engagement-messenger.html?contentId=I_~JYfqDzA__nMSKcwBezA)
					 - [Launch a feature in Engagement Messenger using URL parameters](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/contextual-launch-using-url-engagement-messenger.html?contentId=CpKsjX8qxldNQERDHi51Sw)
			 - [Configuring Omnichannel Callback for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-omni-callback.html?contentId=TX5gxK1C5DXPSJYmMVMEUg)
				 - [Omnichannel Callback for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/omni-callback-csm.html?contentId=ctzf4xux8n9txb3W415Hcw)
				 - [Install Omnichannel Callback for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-csm-omni-callback-app.html?contentId=w2DDu2TS9iIAqkBU1b6bjA)
				 - [Publish the virtual agent topics for callback](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/publish-callback-va-topics.html?contentId=NgNUc4BAUSajtai5pIZ69A)
				 - [Configure the callback behavior for Omnichannel Callback for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-omni-callback-behaviour.html?contentId=wEpsgVyY3WmLHqGcODLFTQ)
		 - [Implement Intelligence](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/imp-intel.html?contentId=iYmg0OtL8ulH6CBIE15zJw)
			 - [Recommended Actions configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/nba.html?contentId=O_1MRnUb1ujfE4Nuk0augQ)
				 - [Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-nba.html?contentId=k9snTSgX0GiF~5E7SN5QPg)
					 - [Contexts in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-contexts.html?contentId=EGOhzG62_bI2NSTeS_byCw)
					 - [Context inputs in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-dynamic-context-inputs.html?contentId=SYMuAr8BCULYkmUAZBfyKA)
					 - [Rules in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-rules.html?contentId=Mb4YZO6fQ4Op7aQORqqp4w)
					 - [Recommendations in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-recommendations.html?contentId=dHQ4G5UqBLF9IhjpFPm7BA)
					 - [Guidances in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-guidances.html?contentId=LLRwETwXhMsQ0d~UFMgLVQ)
						 - [Attach and share article guidance](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-guidances-attach-share-article.html?contentId=OevHjaQHKaqB3S0GEQv5qg)
						 - [Share KB in chat interactions guidance](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-guidances-share-kb-chat.html?contentId=YDJ7R2Cj8St9AoVdWN5lgg)
					 - [Resource generators in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-resource-generators.html?contentId=Uiq8vmYRkBHutBPIgBoDTw)
					 - [Domain separation and Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/recommended-actions-domain-separation.html?contentId=NnKV97H62NAC3NreYo9fQw)
				 - [AI search in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-ai-search.html?contentId=qfOMoNbkqxdeQ6HaUZ2nRg)
					 - [Enable AI search in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/migrate-ra-agent-assist.html?contentId=J3TnPLZbbl1P_t2PHWboBw)
				 - [Configuring Recommended Actions guidances](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-guidances-configuring.html?contentId=fBU7OH7mdVYCkgdCLSCImw)
				 - [Example configurations of recommended actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/recommended-actions-use-case.html?contentId=ztjwRZ5Fwe3pyihX~7N4Tg)
					 - [Example: Troubleshoot a failed credit card transaction](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-troubleshooting-failed-credit-card-transaction.html?contentId=LphhLxsLMIaAyPKo5QjIWg)
						 - [Create a recommendation with the decision tree as an action type](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ex-create-recommendation.html?contentId=msA8tmFemu1QPB9GLT~oLA)
					 - [Example: Recommend an assignment group for a router issue](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-field-recommendation-decision-table-example.html?contentId=0pTVgsAQ2PrPn~MpFddk2A)
						 - [Creating a decision table for recommending assignment groups](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ex-decision-tree-for-assgment-grp-recommendation.html?contentId=TUBnTMr80HD~g_0suvrsuw)
						 - [Configure a resource generator for providing assignment group as an outcome](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ex-resorce-generator-assignment-grp.html?contentId=MFSvqZqFpceRayXGAsLiVA)
						 - [Create a field recommendation for recommending assignment group field value](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ex-create-field-recommendation-assg-grp.html?contentId=BKyhZPTZLmXCtqug69NnsQ)
						 - [Create a recommendation with the field recommendation as an action type](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ex-create-recommendation-field.html?contentId=uohkg7yAQe4NP8~iYQ1lcg)
					 - [Example: Link the similar major case to the current case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-example-guidance-similarity-trend.html?contentId=Egq04HBdDeM4UERkdISaTw)
						 - [Configuring a subflow for the guidance action automation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ex-ra-config-subflow-link-major-case.html?contentId=ontPFLBfWi~z6Z_26c4jcg)
						 - [Configure a resource generator for providing a similar major case to the current case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ex-ra-resource-generator-similarity-trend.html?contentId=FaMTxaybf83Mi7URzBfp1g)
						 - [Create a guidance for linking the similar major case to the current case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-ex-guidance-link-major-case.html?contentId=p_mi8P8gcSGYp9tlFWBliA)
						 - [Create a rule from the Case context record](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ex-create-rule.html?contentId=J415H3Ip~A2VsXgHcWalKw)
						 - [Create a recommendation with guidance as an action type](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ex-create-recommendation-guidance.html?contentId=eREpa0TTc0LvXooPfJWbxg)
				 - [Install the Recommended Actions application](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-recommended-actions-cs-app.html?contentId=8Jj6LQyiXGox01BYTCZzvw)
					 - [Components installed with Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-installed-components.html?contentId=ulbNZmlUD7p76Rx5jHQTrQ)
				 - [Configuring the Recommended Actions application](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-recommended-actions.html?contentId=dKl_EM0iUQHRyzViS3CtjA)
					 - [Create a context in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-contexts-create.html?contentId=~OcKEEC0Z8~9le~sO6uNHA)
					 - [Create a context input in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-create-context-inputs.html?contentId=JeowRcKUxpNn4ZR3Mv8BHQ)
					 - [Create a rule in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-rules-create.html?contentId=JidP2td_dVyOlc7qxvmpTw)
					 - [Create a recommendation in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-recommendations-create.html?contentId=ySBnj3zRoBkDeZBm_7ht9g)
					 - [Creating guidance and field recommendation in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-config-recommendations.html?contentId=~UtfTaFYGk2rA~cQtL7Qbw)
						 - [Create a field recommendation in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-field-recs-create.html?contentId=W3ypwp2nIxxT3R88oE7sDA)
						 - [Create a guidance in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-guidances-create.html?contentId=XLk4HekFnoPJ7dUrkOw6rw)
						 - [Configure guidance actions in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-guidance-configure-action.html?contentId=tREVfZfvan6NOaL1d7w8VQ)
						 - [Configure a guidance preview experience](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-guidance-configure-preview.html?contentId=MJAKIAJhrCduf8bG84ChcA)
						 - [Customize a guidance preview experience in the UI Builder](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customize-ra-preview-experience.html?contentId=8J0Gn_K4pyj_N85TGc_YRA)
						 - [Customize a guidance detail experience in the UI Builder](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customize-ra-detail-experience.html?contentId=Q~WExh8rqRPvnYz6aD2AOw)
					 - [Create a resource generator in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-resource-generators-create.html?contentId=tWZQRmLDMWOv30TFpx4rRg)
						 - [Resource generator inputs form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-resource-generator-form.html?contentId=dxHqk69aqZWNkUQtmnBhhw)
					 - [Map AI search results with guidance inputs in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-create-search-result-mapping-for-ai-search.html?contentId=UA099oK9O6uAbymzcdp~CA)
					 - [Configure the arbitration parameters in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-nba-arbitration-param.html?contentId=IfqVDOnaHO61Qf8_QlH2NA)
					 - [Configure force refresh for recommendations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-config-data-broker.html?contentId=l33lvRqdK3t0vKyX59fzIw)
				 - [Configuring AI search in Recommended Actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-configuring-ai-search.html?contentId=pvHGUfHHSIlcntWoYzR6FA)
			 - [Machine learning solutions for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/machine-learning-csm.html?contentId=qT8yrlMG7CXK_wfgKHwhAw)
				 - [Task Intelligence for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-task-intelligence.html?contentId=BY9n~ogxIkrz_svjkvLx5A)
					 - [Record categorization](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-categorization-overview.html?contentId=7M1fTw3HmHcGbqAUMrsDLw)
					 - [Sentiment Analysis](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-sentiment-analysis.html?contentId=o4EfqL76QWGJG52rczt0NQ)
					 - [Language detection](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-language-detection.html?contentId=uLWxI9qlbXAzJHhdRIAuHg)
					 - [Document Intelligence for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-document-intelligence.html?contentId=xp18z~r3~qXQ7blSoNKplg)
						 - [How Document Intelligence for Customer Service works](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-docintel-how-it-works.html?contentId=1oYaxbt72Ua2DVOpSBy6PQ)
					 - [Similar case recommendation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/similar-case-recommendation.html?contentId=7vygApZDVP0Ndy9plMbCWQ)
					 - [Task Intelligence Admin Console](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-task-intel-admin-center.html?contentId=MX1tZ15p8AOoFPuwFD9uaw)
						 - [Machine learning model setup and behavior](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-task-intel-model-setup-behavior.html?contentId=foaIWfwRIQ~Igjl3Wii9_g)
					 - [Install the Task Intelligence for Customer Service application](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-task-intelligence-cs-app.html?contentId=1tPchEJlDVRffbB_l1TeGg)
						 - [Components installed with Task Intelligence for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-categorization-components.html?contentId=X8osREE77HifmyVime7IgA)
					 - [Configure Task Intelligence for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-task-intelligence.html?contentId=BpHAzcuJLhf2ZwPgsRIfDw)
						 - [Configure record categorization](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-categorization-configure.html?contentId=57htTdgNfCAvVIB00JreHg)
						 - [Configure Sentiment Analysis](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-sentiment-analysis-configure.html?contentId=JkJnQQtouLo0O8Nf50CjJQ)
						 - [Configure language detection](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-language-detection-configure.html?contentId=ieUw9xVK0BuVXWjVePWbmQ)
						 - [Configure Document Intelligence for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-doc-intel-configuring-.html?contentId=qMIPnTXVLu1R1yCP6r8SwA)
						 - [Create a model to predict record fields](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-task-intel-create-cat-solution.html?contentId=7sAWDT6aIlBXMS6I0pt3sw)
						 - [Create a model to predict case sentiment](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-task-intel-create-sentiment-solution.html?contentId=NNkeGLtx4xeNeLC96_fhBQ)
						 - [Create a model to detect case language](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-task-intel-create-language-solution.html?contentId=ZPu9g9nyfT9dwmoaoX3CHQ)
						 - [Create a Document Intelligence use case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-task-intel-create-di-use-case.html?contentId=yv3PQk5CZ_dkwwgDj7aYHA)
						 - [Create a model to predict similar cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-a-model-to-predict-similar-cases.html?contentId=HcD9fiMVBKujm3VSOjliSA)
						 - [Edit a model](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/edit-a-case-prediction-model.html?contentId=sYZPNpd9vBIMEPmWxc6vRQ)
						 - [Export a model](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/export-a-task-intelligence-model.html?contentId=9mrz8aEH3l03ADGRS6EP2g)
						 - [Create a custom similar case model](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-a-custom-similar-case-model.html?contentId=5PTL9vKw4VfrhkMqTEGI9Q)
				 - [Predictive Intelligence for CSM solution definitions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/predictive-intelligence-for-csm.html?contentId=C9aHbwMT5R0uFwtIZJiRuQ)
				 - [Trending case topics](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/trending-case-topics.html?contentId=SZ3IpTzzz80am6v2gNreWA)
					 - [Configure trending case topics](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-trending-topics.html?contentId=udPHOoju_8adwpfUWsRksA)
						 - [Train the clustering solution definition to automatically group similar cases into topics](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-solution-definition-trending-case.html?contentId=MqnPCn57PBTpLffazwlWDQ)
						 - [Train the similarity solution definition to find similar existing major cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/solution-definition-trending-case.html?contentId=_BmjGo5rEC~oMFxIbgwBKg)
				 - [Similar case recommendations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-similar-cases.html?contentId=Vl5Fy~vOLzgugHtsKoy5CA)
					 - [Additional search resources](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/similar-cases-additional-resources.html?contentId=F2yRrVlc9uSBNmVm1WC~yQ)
					 - [Similarity solution definitions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/similar-cases-solution-definitions.html?contentId=QVifQ88pLlkcEbRKv8M8aw)
					 - [Similar case user actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/similar-cases-user-actions.html?contentId=Z_aPw57pMEIxZNlCpsRbqw)
				 - [Estimated time to resolve a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ettr.html?contentId=YK41KcAQR490b2Z~yHssGQ)
					 - [Configure settings for estimated time to resolve values](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ettr-upgrade.html?contentId=IMQSYt8Nq3ZGt2BGKcwn1g)
						 - [Configure the default estimated time to resolve a case regression definition](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ettr_configure.html?contentId=uWJyFeXA_9PATaszSsRyXQ)
						 - [Display the Time to resolve ribbon component](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ettr-activate.html?contentId=xG3HUx7dpOauyPJ_ThRDRg)
				 - [Predictive Intelligence for case management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-intelligence-case-mgmt.html?contentId=11Zj24pZssk1SRxeuZ07nw)
					 - [Configure Predictive Intelligence for case management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-intelligence-csm-configure.html?contentId=K2LXui9OpOiAvCTa7Rtb~g)
					 - [Use Predictive Intelligence for case management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-intelligence-csm-use.html?contentId=zCpB~YmSkh41E88OEK3npw)
					 - [Update cases with missing field predictions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-intelligence-update-case.html?contentId=OYKhMWQWcAE0~LUUjUu_eg)
				 - [Configure Auto-Responder notifications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-auto-responder.html?contentId=X6bVtrXOEZt7~oegOHXJ8Q)
					 - [Enable Auto-Responder](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-auto-responder.html?contentId=vITuOmpvSjq5lpIBRVQ8lg)
					 - [Train the similarity solution for finding Auto-Responder notification content](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/train-sol-defn-auto-responder.html?contentId=MVovnCc2NbhOSCH_RBtylw)
					 - [Configuring the search context for Auto-Responder](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-context-auto-responder.html?contentId=th27HgNL2~0TR9noqBR3qw)
					 - [Limit the number of articles in Auto-Responder notifications for cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-limit-auto-responder.html?contentId=9ZQOyNa03bSIwhXrNNhjMg)
					 - [Include advanced contextual search results in Auto-Responder notifications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-extension-point-auto-responder.html?contentId=0hACbuXN~uYVbwsngt_1yg)
					 - [Registering custom script includes against the scripted extension points](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/impl-scripted-ext-pts-custom-code.html?contentId=lscK0eHwKnL0z8jhg1CnPg)
					 - [Enable text search recommendations in Auto-Responder notifications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-text-based-auto-responder.html?contentId=eMeLiRcPphsPCoZdzcucAg)
					 - [Include cases logged using specified communication channels in Auto-Responder notifications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-auto-responder-channels.html?contentId=ltctjs~RKgSggkqfTfMKIQ)
					 - [Include knowledge articles from custom portals in Auto-Responder notifications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-auto-responder-custom-portal.html?contentId=BwoHdSk81ADLQaCf8Su4LA)
					 - [Configure Auto-Responder for tasks other than cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-auto-responder-other-tasks.html?contentId=1mYTe6ksNDxmkLOzbhhPHQ)
		 - [Set up self-service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/set-up-self-service.html?contentId=F1UieFaXb6O5pKmI~7A1_Q)
			 - [Configure the Customer and Consumer Service Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-service-portals.html?contentId=5wgLemnyU_y4DHN8iwcbrg)
				 - [Activate the Consumer and Customer Service Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-consumer-portal.html?contentId=9bH5031OWpyZtRxJJkNcQw)
				 - [Customize the Customer and Consumer Service Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customize-csp-csm-portals.html?contentId=V5VOcs25fNJLflZFg_8l0A)
				 - [Configure AI Search for the Customer and Consumer Service Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config_AI_search_csm_csp.html?contentId=TFlbVOhw2lMI5iMyeM0nrg)
				 - [Enabling AI search in the Customer and Consumer Service Portals for unauthenticated users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure_search_csp_guestuser.html?contentId=85inmQc5Fx~4oNYNGSOJfA)
				 - [AI Search Assist for authenticated external users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-ai-search-for-portal-auth-external.html?contentId=9W6a3jyL2_qWSM3Q3lxuKw)
					 - [Configure AI Search Assist Actions for authenticated external users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-ai-search-assist-actions-portal-auth-ext.html?contentId=Q0FHxaclelaX~Ag8kSW4ew)
					 - [Configure AI Search Assist in the for authenticated external users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-ai-search-assist-portal-auth-external.html?contentId=5bvb_3ygWT2Wk4RblPti7g)
				 - [Activate the standard ticket page for upgrade customers](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate_csm-std-ticket.html?contentId=w~b_dn7MkVFRvrtK8Rk13w)
				 - [Configure the standard ticket page for cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure_std_ticket_page_csm.html?contentId=aC7QIso08J2pBezM5IwZSw)
				 - [Consumer Service Portal properties](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/consumer-service-portal-properties.html?contentId=2UHS~lN033vX_4j78lxR~w)
				 - [Activate the sitemap configuration and definition records for the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-sitemap-confi-csp.html?contentId=SmaqMGIlGU9aNcu3yNPyjQ)
				 - [Portal usage calculation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-portal-user-sessions-timeouts.html?contentId=RMQ4qnhhBA5SoTzg9wBLLQ)
				 - [Customer Service Portal user roles](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_CustomerServicePortalUserRoles.html?contentId=Uc4kU_XBS8ARQ04bygpk5g)
				 - [Limit access to product model data on the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cust-serv-portal-prod-model-access.html?contentId=dvppLr7uqHY5cI7k~Ck0mg)
				 - [View the number of portal bot-based sessions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/bot-based-session-csp.html?contentId=aU7lZnfsv0OWBnmAeoJypQ)
				 - [Multi-factor authentication for Customer and Consumer Service Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-multifactor-auth.html?contentId=pGLKgIDL5_qX9053KEmOtA)
				 - [Sitemap Generator for the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/sitemap-generator-csp.html?contentId=1iJxxxTK0sAib4cMrTUlsA)
			 - [Configure Walk-up Experience for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-walk-up-csm.html?contentId=S8PRZUA6OlxuirCMi8Twvg)
				 - [Walk-up Experience for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-experience.html?contentId=c7bHeAnduDdpCWg5JRhezw)
					 - [Walk-up Experience for guest users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-guest-store-app.html?contentId=L0__vROceKUYrH6MC8pJyg)
				 - [Domain separation and the CSM Walk-up Experience application](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-domain-separation.html?contentId=ue8wYHQYqOeqOMxAH~FqRg)
				 - [CSM Walk-up Experience portal security and access](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-security-portal.html?contentId=CG8ZOIEHZmAYtYKMIGHxIQ)
				 - [Configure the Walk-up Experience portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-portal-config.html?contentId=AMJrTCWJr4ZLVWcv1FJQbA)
				 - [Configure Walk-up Experience service channel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-config-serv-channel.html?contentId=d4sDTGZgivwaRJucV1UiYA)
				 - [Configure Walk-up Experience notifications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-notifications.html?contentId=pWGdBUPzF8g~3RKjzYxMIA)
				 - [Configure Walk-up Experience schedules](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-schedules.html?contentId=59OfRU6HlfIfvS59l_7qNA)
				 - [Walk-up Experience appointment booking](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-appt-booking.html?contentId=gl1FAWuroqZO793ypkY2Hg)
					 - [Configure appointment booking](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-appointment.html?contentId=pydidUUBbrckARngGkHsmA)
					 - [Walk-up Experience appointment booking administration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-appt-admin.html?contentId=1jKSFrhyR85SZICJqOorSw)
					 - [Enable Walk-up Experience appointment-booking](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-enable-appt-booking.html?contentId=RoiM6eSyDQ3rZJ6PW1e5dA)
					 - [Walk-up Experience appointment booking configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-appt-booking-config.html?contentId=KEuBJ0rJslk_S9z334Yq4g)
						 - [View or modify a Walk-up Experience appointment booking configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-view-appt-app.html?contentId=k0ZwZCD9UVeEJhVsHZgqyg)
						 - [Create or modify a Walk-up Experience appointment booking service configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-config-appts.html?contentId=8DkgZkdWu8hnCjGvrlJROg)
						 - [Configure daily schedules for Walk-up Experience service appointment booking](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-config-daily-appt-schedule.html?contentId=RcSndDValr_pphqRmElJqg)
						 - [Activate and configure appointment booking reminders for Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-activate-appt-reminder.html?contentId=bDIwDbydZvQZJ58dJv6a3g)
				 - [Configure Walk-up Experience locations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-define-location.html?contentId=AW_6fu3wh3bB9xF725NxYg)
				 - [Configure Walk-up Experience locations for guest users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/walk-up-guest-locations.html?contentId=NWmbvxQoIBm3vrnHckZgbw)
				 - [Remove a Walk-up Experience location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-remove-location.html?contentId=ddOiu4UNAv0ABKyfCqJgRA)
				 - [CSM Walk-up Experience customer satisfaction surveys](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-survey.html?contentId=LKBh9hX37FIeENhnYywaVg)
					 - [Configure Walk-up Experience surveys](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-survey-configure.html?contentId=FQ1BPOEpTEODdEAwyVUkNQ)
				 - [System properties for configuring Walk-up Experience for guest users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-guest-configure.html?contentId=uypjDRYZCAqa9Rdpp4Z1rQ)
					 - [Add a Walk-up Experience online check-in link on the Service Portal home page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-add-checkin-icon.html?contentId=ahB2h4vG8hKkfDDGx7mb0Q)
			 - [Configure Conversational Appointment Booking](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/conv-appt-booking-config.html?contentId=6EimdH3N864rScltkIC~fw)
				 - [Conversational Appointment Booking](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/conv_appt_booking.html?contentId=iV9pJFqR7e4mlzkh8L7Amg)
				 - [Install Conversational Appointment Booking](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/conv_appt_booking_install.html?contentId=JSfXFkkfjO7iHGy_6EQyPA)
			 - [Set up Configurable Portal widgets](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-configurable-portal-widget.html?contentId=IMPiYWIPERZFyalyZmNPgg)
				 - [Activate the UI Components for Customer Portals plugin](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-config-portal-widget.html?contentId=8WphpyWLLe0mLrpy6Jf3Ig)
				 - [Create a page for Configurable Portal widgets](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-page-configurable-portal-widget.html?contentId=y_7L_MlEIMGpPOM94dsHYA)
				 - [Portal Polaris Header widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-header-widget.html?contentId=uYaT00tXMgwrETNiAJnC_w)
					 - [Configure the Portal Polaris Header widget for your portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-config-portal-polaris-header.html?contentId=jDAthMM5U~kBZH~ZkWVJ7A)
						 - [Configure company logo on your portal header](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-config-level-1-header.html?contentId=ihuxeaRwq6KJ4~_IVx2Y6A)
						 - [Configure the search option for your portal header](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-config-header-search.html?contentId=6MbieAaTSKgewHkjJlYyKA)
						 - [Configure a wishlist and cart for your portal header](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-config-header-wishlist.html?contentId=6dv2fpXIHGBS_Y8dGMrqXw)
						 - [Configure notification, approval, and survey for your portal header](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-config-notification-approval-surveys.html?contentId=WsNBuzjm8HFxw8rOd1dOqQ)
					 - [Portal Mega Menu widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-mega-menu-widget.html?contentId=08rTLpIL~w3nfqjCn_iIlA)
						 - [Configure the category of a Portal Mega Menu widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/conf-cat-mega-menu.html?contentId=PG~p_WHihaHjeda9U9FgwA)
				 - [Portal Browse Taxonomy widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/browse-taxo-widget.html?contentId=hAHhmIx1eVBsgGwR3ArCjA)
					 - [Add and configure the Portal Browse Taxonomy widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-portal-browse-taxo-widget.html?contentId=ZTlcgOBppWHsImXmyWWMrQ)
					 - [Add a taxonomy to your portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-taxo-to-portal.html?contentId=mKzJWvkKoNfmRmFq816QzA)
				 - [Portal Banner widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-banner-widget.html?contentId=vJ59GWJbzIAvKfKGJ7zkgw)
					 - [Add and configure the Portal Banner widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-portal-banner-widget-inst-opt.html?contentId=fNPzIL9kmuczUIfNumoeeA)
					 - [Provide web page link buttons to display on the Portal Banner widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-scripted-extension-banner.html?contentId=73JyPvZLeCV_L5GBOycz7w)
					 - [Add a widget in the Portal Banner widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-banner-option-schema.html?contentId=1WGH0ieaEu80x9NO6kaM_g)
				 - [Portal Banner Carousel widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-portal-carousel-widget.html?contentId=xgYkMliGuaCUZ6yv6FJQbQ)
					 - [Add and configure the Portal Banner Carousel widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-portal-banner-carousel-widget.html?contentId=YITRYsSTVOyS12pzJAUtRA)
					 - [Create a slide for the Portal Banner Carousel widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-carousel-slides.html?contentId=oupfv9Mj8BcKYIhhZfxFAw)
				 - [Portal Case Cards widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-case-card-widget.html?contentId=k3irHBFV4poC3mQigtTHgA)
					 - [Add and configure the Portal Case Cards widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-case-card-widget-inst-optns.html?contentId=duuP_BujTKfNtXkUIsyJyA)
					 - [Display the integer values of all case states](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/integer-value-case-states.html?contentId=MtKvhB0iNEp1TWUfEa0zjg)
				 - [Portal Quick Links widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-quick-links-widget.html?contentId=aOPmgREQfnADDHScIYMfKA)
					 - [Add and configure the Portal Quick Links widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-portal-quick-links-widget-inst-optns.html?contentId=b7U_uonQjBOY02Ezy2qrkg)
				 - [Portal Knowledge Quick Links widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-know-quick-links-widget.html?contentId=jgS1~qyOfjDnQRfGeceKMw)
					 - [Add and configure the Portal Knowledge Quick Links widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-portal-know-quick-links-widget-inst-optns.html?contentId=_76uZwIewRYBv6NnQQD_qw)
				 - [Portal Catalog Quick Links widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-catalog-widget.html?contentId=dzy~Mbmp6mAe6JooMc50aw)
					 - [Add and configure the Portal Catalog Quick Links widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-cat-quick-links-inst-optns.html?contentId=4CLOXffudq9m54XbxjOetw)
				 - [Portal Data List widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-data-list-widget.html?contentId=MmgRJ88XO3psNXWaIKYulA)
					 - [Add and configure the Portal Data List widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-data-list-widget-inst-optns.html?contentId=t6O__earvZlLzH~ycuvgQA)
					 - [Hide or show categories in the Data List widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-cond-script-datalist-widget.html?contentId=ICaDHYgmHM1EEq1SVo9glw)
				 - [Portal FAQ widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-faq-widget.html?contentId=fgcJVi7pdtaldwE3ZDcS9A)
					 - [Add and configure the Portal FAQ widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-portal-faq-widget-inst-optns.html?contentId=6El4b6EBkPzYpcIv3aGKEg)
				 - [Portal Polaris Footer widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-footer-widget.html?contentId=LRQBaRCFPwVzJb2ztnaZQQ)
					 - [Configure the Portal Polaris Footer widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-portal-footer-widget.html?contentId=SGot9kSQCgvkTrtIvtLXxQ)
					 - [Configure sitemap links for the Portal Polaris Footer widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-footer-widget-conf-sitemap-links.html?contentId=Y9ofC19LesMBkc~P5SWoyQ)
					 - [Configure social media links in the Portal Polaris Footer widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-footer-widget-social-links.html?contentId=lX14MAhAlBvSeHO8GlO~FA)
					 - [Add related links in the Portal Polaris Footer widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-footer-widget-conf-footer-links.html?contentId=OwY5OAP~EoOZ3tRman0eJg)
				 - [Portal Object widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-object-widget.html?contentId=OQdY08qhw0GfG3dPWpA9xg)
					 - [Add and configure the Portal Object widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-conf-port-object-widget.html?contentId=uhhsuLbje4amwxWiUX0NZg)
				 - [Portal Taxonomy Topic widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-taxo-topic-widget.html?contentId=uqTBgClxnEafYlIPAL2u_w)
					 - [Add and configure the Portal Taxonomy Topic widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-conf-port-taxo-topic.html?contentId=i1aHO9_C3PGr3q_QkqhKAQ)
					 - [Configure a Portal Browse Taxonomy widget to work with the Portal Taxonomy Topic widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/map-browse-taxo-with-taxo-topic.html?contentId=ywcVTreHYPA_oPb5iM5y9A)
		 - [Extend capabilities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/advanced-cap.html?contentId=cz1y6OfqmhQcLhS42wWtNQ)
			 - [Outsourced Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/outsourced-service-provider.html?contentId=e2xZO~dITcVJXlZXtbxsZw)
				 - [Configure Outsourced Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-outsourced-cust-serv.html?contentId=SeKog7fDLKEtT0dhVZT3_g)
				 - [Outsourced Service Provider dashboard](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ocs-dashboard.html?contentId=ohEFUtSBcWTPuooGO8hipg)
			 - [Configure Proactive Customer Service Operations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-pcso.html?contentId=r1YdgGWBMOej72x0_i7BWQ)
				 - [Proactive Customer Service Operations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/proactive-service-operations.html?contentId=LWkNxPYzb_s1B0O4R51mtQ)
					 - [Outage tracking for install base](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/outage-tracking-csm.html?contentId=YfnFlmp8e1sbtWvqfMVvzg)
					 - [Integration with Event Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/pcso-event-management.html?contentId=l1688ZOv~Jj0dW2K4zkKGA)
						 - [Service health status for install base](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-health-pcso.html?contentId=OAUFmKkGzkfryTBp545MGQ)
				 - [Activate Proactive Customer Service Operations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-proactive-op-man.html?contentId=OXQ6Wr0gdlje91y9VfFbJA)
				 - [Activate Proactive Customer Service Operations with Event Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-proactive-EM.html?contentId=WNJAV6ymhRLaH0WYxZPIVw)
				 - [Configure form views for Proactive Customer Service Operations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-form-views.html?contentId=QSnnW5svuBGqmWohNV7mMg)
				 - [Activate an alert rule to automatically create a proactive case from an alert](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/automate-case-creation-alert.html?contentId=h3I9o9fnppgHN57cTstTrw)
				 - [Configure proactive case flows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-flow-designer.html?contentId=4O2kuDcjjxJjAPP3PaOqnw)
			 - [Configure Customer Service Platform Analytics Solutions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-pa-r.html?contentId=QadrQxkzg5l5u5RHlBOPiw)
			 - [Configure the Platform Analytics Solution for Self-Service Analytics for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ssa-solution-config.html?contentId=8GtfnvMgn9UWAe5id8GVBQ)
				 - [Activate the Platform Analytics Solution for Self-Service Analytics for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ssa-solution-install-init.html?contentId=OvLascBwQDqEltHpMawI0Q)
			 - [Customer Service Management for Orders](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cust-service-mgmt-for-orders.html?contentId=qJwHNyi04SaOpMuvG1yrjQ)
	 - [Administer Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/administer-customer-service.html?contentId=aC0NlsNdYNvpkQsUwn2d2A)
		 - [Anonymous chat](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/anonymous-chat.html?contentId=u~zX3AjTkeGbqGSsbCPaxQ)
			 - [Modify the anonymous chat record producer](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/modify-anonymous-chat-rec-producer.html?contentId=WiF_LvQFePi6Npm2qI4few)
			 - [Create a matching rule for anonymous chat](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-match-rule-anonymous-chat.html?contentId=NSjKpLl8O47I5RoJc4WLQw)
			 - [Configure anonymous chat properties](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/set-anonymous-chat-properties.html?contentId=ZMPS3zeMTwTZSL9etXmBRQ)
			 - [Respond to an anonymous chat request](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/respond-anonymous-chat-request.html?contentId=KgGAvPdHv4ZX4SVrq3IbKg)
		 - [Customer Service Management Workflow Studio actions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-flow-designer-actions.html?contentId=83EMwlpZz3GDxqM7l6VYNA)
		 - [Domain separation and Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/domain-separation-customer-service.html?contentId=3nL4KdM6nQp7fIrPW0H5nA)
			 - [Domain separation and entity relationships](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/domain_separation_csm_accounts.html?contentId=G7Znv7jJwmE3zoBlOanqZA)
		 - [Extension points in Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/extension-points-customer-service.html?contentId=u8Z6zvyJwdFiMMsHvdHe3g)
		 - [Knowledge product entitlements](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_KnowledgeProductEntitlements.html?contentId=qKw5t97KiTwqB5ByiZQaVg)
			 - [Add a related product to a knowledge base or knowledge article](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_AddRelatedProdToKBOrArticle.html?contentId=g_cIeB70DgbbPRWarTdHvQ)
			 - [Set knowledge product entitlement properties](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_SetKnowProdEntitleProperties.html?contentId=GiDLzeOn2NPAZt5AVVv6BA)
		 - [Limit knowledge base access to internal users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_LimitKBAccessToInternalUsers.html?contentId=l0I5eDGlEgi8AmokF7a1ag)
		 - [Quick start tests for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/quick-start-tests-csm.html?contentId=mm_oX1Rw9rf7ruMn8OxpvA)
		 - [Routing and assigning customer service cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_CaseRouting.html?contentId=7CueByA8TLwNKQmFFm~U3w)
			 - [Invoke the MatchingRuleProcessor API](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_InvokeMatchingRuleAPI.html?contentId=Bvv98FtSMlY~LWzM02HEUw)
			 - [Reverse matching](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ReverseMatching.html?contentId=18tda~RRxTED~ZC6z9_yQw)
				 - [Limit the number of task sys_ids returned for reverse matching rules](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/reverse-match-limit.html?contentId=p1mzM2q0EIACiLjOLNHzfg)
		 - [Assignment workbench overview](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-assignment-workbench.html?contentId=vX~zUsSa4w000pKhcmYWIw)
			 - [Matching criteria for case assignment](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-assignment-matching-criteria.html?contentId=WjZ0hMC~~5B2wgcfRdFHnA)
			 - [Matching rules for case assignment](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-assignment-matching-rules.html?contentId=AIbK6sjosjk0279PJNB4Hw)
		 - [Special handling notes overview](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_OnScreenAlerts.html?contentId=qQXrQ~CJnqNhqLqd4F0_HA)
		 - [Case and account escalation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-case-escalation.html?contentId=n_oPce_gRe1a7fuycmU31g)
			 - [Case and account escalation differences](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-account-escalation-differences.html?contentId=8boubrXE853DBm0Oda98dQ)
			 - [Case and account escalation process](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-escalation-process.html?contentId=7NslaUV_sqwAMmGkJ91WnQ)
			 - [Case and account escalation components](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-escalation-components.html?contentId=J41SFtvUtd8U8OO7uFd8eQ)
			 - [Case and account escalation form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-escalation-form.html?contentId=D4ZYiSmgV7PRfxXDm_rBkQ)
			 - [Administering case and account escalation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/administer-case-account-escalation.html?contentId=WXooTX_gKCG12QHuy8IxeA)
		 - [Case action status overview](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-case-action-status.html?contentId=7CxbmXyq1EB1zVOL2WkSDg)
			 - [Actionable case flows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-action-status-triggers.html?contentId=Llxk9nm7wKAoJqnITi3AUA)
			 - [Blocking tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-action-status-blocking-tasks.html?contentId=NvAubTb62cOLkZ7DR_lOhg)
			 - [Case action status analytics](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-action-status-dashboard.html?contentId=pVIra_j2btSByILaKkRgxw)
			 - [Case action status logging](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-action-status-logging.html?contentId=0nlarTgH1L_37W8DnWjBeg)
		 - [Major issue management overview](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/major-issue-management.html?contentId=beUIfypFdEO332rvc4sacw)
			 - [Major, candidate, and child cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/major-candidate-child-case-types.html?contentId=m0fzxE_IR8mrm9mhV2x0dw)
			 - [Recipients lists](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/major-issue-recipient-lists.html?contentId=lpe2jIwg9f2Tt~zz1iJ21w)
			 - [Major Case form view](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/major-issue-management-form-view.html?contentId=EsIrOtSyH2QbX6IXBZivtA)
			 - [Propose a case as a major case candidate](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/propose-major-case-candidate.html?contentId=Wz6pdqNRQsErZ9VDTRneOA)
			 - [Create a major case candidate](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-major-case-candidate.html?contentId=ZSKJzrKMrlQxuyxvrEGyCA)
			 - [Approve or reject a major case candidate](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/approve-reject-major-case-candidate.html?contentId=WvtInxqPF0Tcwa55tdPN7w)
			 - [Create a major case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-major-case.html?contentId=Y6Q0iXuopMCSBs_O5wNRmQ)
			 - [Create child cases for a major case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-child-cases-for-major-case.html?contentId=G7ZfyeW2wKSCiHIwwrdqPQ)
			 - [Add an existing case as a child to a major case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-existing-case-to-major-case.html?contentId=AsDB56STtvW8EujZLgl4fw)
			 - [Components installed with Major Issue Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/installed-with-major-issue-mgmt.html?contentId=D2Hl1tYD64ol4y7e5BvxUQ)
		 - [Automatically close customer service cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/auto-close-customer-service-case.html?contentId=WJMCL9cOy9gKMyf1Y3aOlw)
			 - [Notifications for resolved cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-auto-close-notifications.html?contentId=T~vyYWP~kWVGrpdFzFjAqw)
		 - [Administer Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/administer-pss.html?contentId=gb4SMBL4BfpBYKDjbnAkgA)
			 - [Add related lists to sold products and install base items](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-lists-sp-ibi.html?contentId=8G268weAIJuzXQZFSHbrIw)
			 - [Add a service contract related list](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-contracts-related-list.html?contentId=ZjvTUsxtPIXCRHXTXuMhtQ)
	 - [Integrating Customer Service Management with other applications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/integrate-csm-other-applics.html?contentId=dtV3a38r5WrckfXQW0SNmQ)
		 - [Integrating with IT Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/integrating-with-it-service-management.html?contentId=ZTTgz7fLr04LGBVvh1eP9w)
			 - [CSM integration with IT Service Management overview](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-integration-service-management.html?contentId=sVO276VAkBR~HeYvxCGEPg)
				 - [CSM integration with Incident Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-integration-sm-incident.html?contentId=nJ2KxIZ4FxzbpifynhKVcw)
				 - [CSM integration with Problem Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-integration-sm-problem.html?contentId=22hgwcRGREL3lvaBJw8UuA)
				 - [CSM integration with Change Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-integration-sm-change.html?contentId=VPTOOY7rnMXXoYwsX2yPPA)
				 - [CSM integration with Request Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-integration-sm-request.html?contentId=P1gpDmnz6rrp~waZMDVj~g)
					 - [Service catalog integration with the Customer and Consumer Service Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-catalog-request-integration.html?contentId=1nFKf80javI4PXb7qy_drQ)
				 - [Extension points for CSM integration with IT Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/itsm-extension-points.html?contentId=jN5IbwS4AohaSeNceZP52A)
			 - [Setting up CSM integration with IT Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/setting-up-csm-integration-with-itsm.html?contentId=xSRaAQ7yR3928iieQWmtmw)
				 - [Integrate with IT Service Management using Guided Setup](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-csm-sm-integration.html?contentId=QtUoWOLgo~6WnyNWapZ7sQ)
				 - [Activate Customer Service Management with Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-csm-sm-integration.html?contentId=ZytWLxu1fZmVgHIYhJRukg)
				 - [Activate Customer Service Management with Request Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-csm-rm-integration.html?contentId=p2yU8ripaWBO8thdqlVGwA)
				 - [Assigning CSM/ITSM integration roles](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/assign-csm-itsm-integration-roles.html?contentId=_YSW1r1EMFBHR4OEEn5zXQ)
				 - [Enable external customers to access problem, change, and request records](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-itsm-integration-view-request.html?contentId=m0D~_cbS9Yf7rQ9BO6TBOg)
					 - [Related records list widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-related-records-list-widget.html?contentId=H4b_6PsKOA26q4SikMKllQ)
				 - [Enable external customers to create requests](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-customer-request-from-portal.html?contentId=qEVMNWkZfU_K9YhQA~Wifg)
				 - [Enable external customers to approve requests and changes](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-customer-request-approval.html?contentId=a6ZHfWbukUOXWmX_JCQozw)
				 - [Enable the Create Request UI action for case types](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-create-request-case-type.html?contentId=sFOe0ht2P2ge3prhJRIknQ)
			 - [Creating incident, problem, change, and request records from Agent Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-item-agent-tasks.html?contentId=aqYE2liTfCm_SvTFDbOfDw)
			 - [Create a request from the Customer and Consumer Service Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-request-from-csp.html?contentId=KGtX5MxfmuLbbc2A8M~LBg)
		 - [Integrating with Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-spm-integration.html?contentId=MEdbtM0p_iBbewbweAQ0fw)
			 - [Integrate with Service Portfolio Management using Guided Setup](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/spm-csm-integration.html?contentId=hNSn65TGx3tRMoYNP97akA)
			 - [Activate Customer Service Management with Service Portfolio Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/activate-spm-integration.html?contentId=Gy7e6i9XLVp1tdxxxGg8nA)
			 - [Configure form views for Service Portfolio Management integration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-form-views-spm-csm.html?contentId=P29T0S8QmGyOilW8Nx8xYA)
			 - [Assign roles for Service Portfolio Management integration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/assign-roles-spm-csm.html?contentId=9aCiGD0Oe1JUWKh3kB_p~g)
		 - [Integrating with Continual Improvement Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-continual-improvement-mgmt.html?contentId=fiqTlGtu_gZ6lRRcxA3BMQ)
			 - [Integrate with Continual Improvement Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-integration-cim-csm.html?contentId=xJa7qEtLVDtKiVUPzMSJ4A)
		 - [Integrating with IT Operations Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/integration-event-proactive.html?contentId=7oZkq0dskEmhtMqI8FkGMA)
			 - [Integrate with ITOM Event Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/integrate-csm-itom.html?contentId=tiuYE2qkSFX1F3XLygs8Fg)
		 - [Integrating with Customer Project Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ppm-integration.html?contentId=GRXM3L21VN2S18fBhvy~8g)
			 - [Integrate with Customer Project Management using Guided Setup](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ppm-configuration.html?contentId=ApspWheiRfzYlj1zAQ8qDA)
			 - [Customer Project Management personas, roles, and tables](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ppm-integration-roles-tasks.html?contentId=FIBLoY0vjhcQxsHglbJS0g)
			 - [Customer Project Management domain separation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ppm-domain-separation.html?contentId=91066WgctZakIPgxTWhWTQ)
			 - [Customer project manager tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-project-manager-tasks.html?contentId=x8xDw7p3GkmCshQHYEzqTg)
				 - [Assign a project task](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ppm-assign-project-task.html?contentId=ENrP46Ond91MiQMOrM0RDg)
				 - [Create a project issue for a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ppm-create-project-issue.html?contentId=Z8A9G7PAu_cMeeyib7l2Cg)
				 - [Create a project change request for a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ppm-create-project-change.html?contentId=LPpYwIgKRjNJp53_W5hLNw)
				 - [Create a customer project from an idea](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ppm-create-project-from-idea.html?contentId=sh_gdlwhSzaA7T__BpE4dg)
				 - [Create a customer project from a demand](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ppm-create-project-from-demand.html?contentId=UCQBS1UOsvCAM8DL9j4erw)
			 - [Customer service agent tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-agent-tasks.html?contentId=sX9IBZmlXnP~w42qjDjg4g)
			 - [Customer tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-tasks.html?contentId=KN62ovbiPLR9vZOkKHut~Q)
			 - [Customer Service Investment Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ppm-investment-portal.html?contentId=IvQvoBIdT_6FpM6K4eN~UQ)
				 - [Create an investment board on the CSM Investment Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-ppm-create-investment-portal.html?contentId=Fxvs789YW3ZGLiylohnJIg)
		 - [Integrating with Financial Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-integration-financial-mgmt.html?contentId=imuoi5roCCUI3~h664wgfw)
			 - [Integrate with Financial Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/integrate-financial-mangmt-csm.html?contentId=5dLtLX6PIaYtv0Nk30IJ2w)
		 - [Integrating with Adobe Experience Manager](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/aem-integration.html?contentId=UpmBXsQO3Tj2G0e7DAzInw)
			 - [Integrate Customer Service Management with Adobe Experience Manager](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/Integrate-AEM.html?contentId=pgdoerzeUZR1qccKKKiivQ)
			 - [Configuring authentication settings for ServiceNow services and components in AEM](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/aem-setup-servicenow-authentication.html?contentId=tO0e5cP8qmLsCiMbHlJFvQ)
			 - [Configuring integration settings for ServiceNow services and components in AEM](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/aem-integration-setup.html?contentId=U8k3_P6WixlQkl85AIQh9A)
			 - [Customizing the colors of ServiceNow components in AEM](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/aem-style-components.html?contentId=FquJuBO1h9XOylWQbtll4g)
			 - [ServiceNow pages in Adobe Experience Manager](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/aem-default-pages.html?contentId=1a1RztjyWuNLGbgmIFoyEA)
			 - [Display ServiceNow knowledge articles on an Adobe Experience Manager page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/aem-display-knowledge-components.html?contentId=MIrrNQUdiCJ87kU1_Jowfw)
			 - [Display ServiceNow cases on an Adobe Experience Manager page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/aem-display-case-components.html?contentId=GebcvEva89QwqUv1Picapg)
		 - [Integrating with Computer Telephony Integration (CTI)](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cti-csm-integration.html?contentId=vNvVLjg3cdMtClGc5qAtjg)
			 - [OpenFrame overview](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_OpenFrameOverview.html?contentId=~GJy6riUZnB05S3Bd4DwQA)
			 - [Computer Telephony Integration Workflows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cti-workflows.html?contentId=ybDPmLknFkm5d11cgw3qzQ)
			 - [CTI demo implementation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/CTI-demo-implementation.html?contentId=c90CEE4nAhcDg9KPyZpjPw)
				 - [Configure the CTI demo](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_PhoneInstallationAndConfiguration.html?contentId=wdGWmMEew1koXTaDeHPo9g)
				 - [Working with the CTI using the OpenFrame window](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-the-cti.html?contentId=RVNtrark93gPzFWE_GgaCw)
				 - [Computer Telephony demo integration with the Case form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_CTIIntegrationWithTheCaseForm.html?contentId=XIZP1mGJajSjW9E50sRu~Q)
				 - [Computer Telephone demo integration with tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_CTIIntegrationWithTasks.html?contentId=mSVWZhSTWkdoAvt~25QNew)
				 - [Associate a phone number with a workflow](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_AssociateNumberWithWorkflow.html?contentId=Js7VoxXf9jdmFV_OcAcXIA)
		 - [Integrating with Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/integrating-with-microsoft-outlook.html?contentId=asfuBADyEyokgkDUqTKRTw)
			 - [Integrate Customer Service Management with Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/integrate-outlook-csm.html?contentId=Mrbr5Hk3tdlkHAtzfrf1XA)
			 - [Configure the ServiceNow Add-in for Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-servicenow-outlook.html?contentId=p_rbiktPB6BUbFiAtSsGLg)
			 - [Include a combined CSM and ITSM add-in icon in Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/recommend-add-in-config.html?contentId=aXCOTtYHtVN8YRiQcwqsPA)
			 - [Install the ServiceNow Add-in for Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-servicenow-outlook.html?contentId=xtlmWnLBFif~W16WEKdSjA)
		 - [Integrating with Safe Workplace applications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-integration-safe-workplace.html?contentId=t14ra0VNyrGtAsmvg2s3xw)
			 - [Set up Customer Service Management integration with Safe Workplace applications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/integrate-csm-safe-workplace.html?contentId=EGDaEjLjPkbeRUHTRnU1_w)
			 - [Configure the health screening form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-record-producer-csm-safe-workplace.html?contentId=xsmIlvWnzILq59v6a2WL8g)
			 - [Using Customer Service Management with Safe Workplace applications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-health-screening-csm.html?contentId=lEYgQoln8fQwUp~5c58ncw)
		 - [Integrating with consumer messaging apps](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/messg-integrate-channels.html?contentId=JNfHtXRadRVNw5uwbqo_0w)
			 - [Integrating WhatsApp with Customer Service Management through Twilio](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/messg-integrate-whatsapp-csm.html?contentId=WOaLwDULXnxAegJY8IaW~A)
			 - [Integrating LINE with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/messg-integrate-line-csm.html?contentId=DHBtOQU7BQuIU6zzU1rciQ)
			 - [Integrating Facebook Messenger with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/messg-integrate-fbm-csm.html?contentId=6sLzuTnruFUWQOa3bvb3og)
			 - [Integrating Apple Messages for Business with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/integrate-amb-with-csm.html?contentId=k9swXe8Y7wy0n8Io5VOm8g)
		 - [Integrating with Process Mining](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/process-opt-csm.html?contentId=hioBMjYGxK4_vQaubqQmtA)
	 - [Using Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-csm.html?contentId=tk~bmzxrGNYtLG~SyT_KYQ)
		 - [Manage cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/manage-cases.html?contentId=jBXbL3_jQY12D5GthQLZtQ)
			 - [Create a customer service case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateACaseFromCustServApp.html?contentId=up8i7l6BuMlyHHK1pzE8dA)
			 - [Create a customer service case of a specific type](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-case-of-specific-case-type.html?contentId=1H9z~4N07JOpQal6cHzVoQ)
				 - [Create an onboarding case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-onboarding-case.html?contentId=mzYfVOv69i0jYzG82RFNPQ)
			 - [Create a customer service case from a chat](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateACaseFromAChat.html?contentId=q8TftaCz3YYKgEq7TASPHA)
			 - [Assign a customer service case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_AssignACase.html?contentId=98uW3MVmgjl34g_Oek26Aw)
			 - [Create a task for a customer service case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-task-for-cust-service-case.html?contentId=CEnDPPeFWCrfrmPBoaCzpQ)
			 - [Create a case task of a specific type for a customer service case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-case-task-specific-case-type.html?contentId=xXNwxNUfxknfa1RJaYGKEg)
			 - [Create a work order for a customer service case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateAWorkOrderForACase.html?contentId=IimgnGidNmEtQ0_EVQ9efg)
			 - [Create a request on behalf of a customer or consumer](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-create-request-for-customer.html?contentId=YCJC8CHzzI58sozAIH12Gg)
			 - [Close a customer service case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CloseACase.html?contentId=Vemrb2ljgTBzZJ1yrA9Gzg)
				 - [Customer service satisfaction surveys](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_CustomerServiceSatisfactionSurvey.html?contentId=DqME9haI9TCOWtj5ATjLBQ)
			 - [Create a consumer case from a chat](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-consumer-case-from-chat.html?contentId=8mBeBXiA3qPvYf7l8XHOLw)
			 - [Create a consumer case from an anonymous chat](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-consumer-case-from-anon-chat.html?contentId=xUDRloAjgmY0r2N9jknolQ)
			 - [Create a consumer record](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-a-consumer-record.html?contentId=Uo2JUHHUFZtnthnFm4dZUg)
			 - [Create a consumer record from an anonymous chat](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-consumer-rec-from-anon-chat.html?contentId=nkOvTeTtWL5oDsUehTwbpg)
			 - [Create additional consumer addresses](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-consumer-address_2.html?contentId=ByizBEY1dUU3Xjj30OJmEw)
			 - [Respond to a case using an email quick message](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-use-email-quick-messages.html?contentId=l5KJ3_pTBslQWUiW6k1USA)
			 - [Initiate a conference call from a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/initiate-conference-call-from-case.html?contentId=rxm~tr2UzET4NWPuCsiljQ)
			 - [Use the Activity Stream](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/filter-activity-stream-csm.html?contentId=k07Gpg5m6FkS50yE8v~0TA)
			 - [Resolve cases with knowledge and community content](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ProposeAKBArticleAsACaseSolution.html?contentId=EpBkaLteds6VKl1vV3WQrA)
			 - [Manage skills for a customer service case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-workspace-add-delete-skill.html?contentId=otALybPUNfiVObbPYJ5F6A)
			 - [Using Chat Zoom Connector](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-chat-zoom-connector.html?contentId=mE5hcRlGoBZvpYyQMCt3XQ)
				 - [Initiate Zoom meetings from chats](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/initiate-chat-zoom.html?contentId=SDRJsQtzHQ7gCjVoCZRgtw)
				 - [View details for Zoom meetings initiated from chats](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-details-chat-zoom.html?contentId=yvAFy6zx5nSj5b_2B__Qaw)
			 - [Using CSM Configurable Workspace in Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-workspaces-use.html?contentId=MH9BY94pYAdzIq4I9wNKyg)
				 - [Open CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-workspaces-open.html?contentId=oE~qih0EcEgF3yQ4TkufXQ)
				 - [Look up and verify a contact or consumer](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/lookup-verify-contact-consumer.html?contentId=gJrmxRwvyEY~wX1ECcX5Jw)
				 - [Create a contact or consumer using Lookup and verify](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/lookup-verify-create-contact.html?contentId=m0ioahxVQ36G4mUpHnawEw)
				 - [View the install base in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-base-aw-csm.html?contentId=zf611km4wUGn8mBKnHqRvQ)
				 - [View sold product information in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-sold-product-info-workspace.html?contentId=iZFbXg299hB7tp1St0opAQ)
				 - [Search for knowledge articles in CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-workspace-search-knowledge.html?contentId=94hZM9Vo~3SjTr4e4iCDhQ)
				 - [Open a knowledge article in a sub-tab](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-workspace-open-knowledge.html?contentId=vwafD_m7vLEHDlyUlgL77A)
				 - [Create a knowledge article from a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-workspace-create-knowledge.html?contentId=2n0_SDGX_IaC9aS~atpYDg)
				 - [Report a knowledge gap](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-workspace-report-knowledge-gap.html?contentId=ZfbiKeUwaP8_7GZ5V2TiUg)
				 - [Respond to a community thread from a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-workspace-respond-to-thread.html?contentId=EmlsDG1rQvlT9tBYTZkZ~w)
				 - [Use response templates to add information to cases and case tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-aw-agent-use-response-template.html?contentId=HQL08FWd9qnEl6YcWb~tIA)
				 - [Use Customer Central](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-customer-central.html?contentId=3qNflUndnQL9EljCFJ6fNQ)
				 - [View trending case topics](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-trending-case-topics.html?contentId=n9a9Mk07YvPvDzlIm1d4Kw)
				 - [Add trending case topics to existing major cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/trending-case-topics-mim.html?contentId=98n4V9Oweemt45G1vV_QtA)
				 - [Create major cases for trending case topics](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/major-cases-trending-topics.html?contentId=s7oqXa60AbcLp07YM69BLw)
				 - [Manage email tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/overview-email-tasks.html?contentId=0JY3B6lb2YFKF3jS40tSTg)
					 - [Compose an email from a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/compose-email-cases.html?contentId=KYxG9i3366zBhgKy4TFNWw)
					 - [Compose an email from the ribbon component](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/open-email-customer-360.html?contentId=npYv9UFukgZzpkNEsCdtCg)
					 - [Compose an email from an email template](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/compose-email-from-email-template.html?contentId=nfgos0y0P_DeuQnsD39C0Q)
					 - [Send an email response from a case activity stream](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/respond-cases-reply-forward.html?contentId=uh0RglpdzQ5qGEw0Lt0bQg)
					 - [Preview an email from the Emails related list](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/preview-email-cases.html?contentId=dTIjjNnbqczM8rua~QRrZg)
				 - [Initiate SMS conversations from CSM Agent Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-init-sms-csm-ws.html?contentId=czW0KutePwwDDImPDg6j0A)
				 - [Initiate messaging conversations from CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-init-messg-csm-cws.html?contentId=cUElP3FXY2kqRWfis4dcHw)
				 - [Create a work plan in Customer Service Management (CSM) Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-work-plans-in-workspace.html?contentId=BZlf2dO0~sYXgcR1lu_adw)
			 - [Using Business Location 360](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-the-business-location-360.html?contentId=YRrcg2SdrcFxsgciw1tqwg)
				 - [Business Location 360 components](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ui-components-under-business-location-360.html?contentId=zz0uT~lt1NYmEtnp6F_wjQ)
				 - [Access Business Location 360 as a customer service agent](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/access-business-location-360-as-agents.html?contentId=RQrkWX42T3lG_9CdbjOpYA)
				 - [Access Business Location 360 as a customer service manager](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/access-business-location-360-as-csm-managers.html?contentId=UOBIoIx4BxWQAlp9QnhuRQ)
				 - [Access Business Location 360 as a location service agent](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/access-bl-360-as-loc-serv-agent.html?contentId=4R1EcFxdcy3qreNqMKZfWg)
			 - [Outsourced Service Provider agent tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-agent-tasks.html?contentId=6oHF7YGATOvaFrSNP1nI8A)
				 - [Create work order](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-create-work-order.html?contentId=JbWu6_S9mARckJddsLRFHw)
				 - [Escalate a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-escalate-case.html?contentId=AhznZoxCNdepD6geDnw8ng)
				 - [View account or consumer assets](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-view-asset-acct-consumer.html?contentId=F11qch~rmnPyJCniArFe7g)
				 - [View account contracts](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-view-contracts.html?contentId=tX89ToB90A2yL00nML9nig)
				 - [View customer or consumer data](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-view-cust-data.html?contentId=S7cx_hkKw7uEzFi7TLNlmA)
				 - [Create a case task](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-create-case-task.html?contentId=dws3BmkLytReYZVDudDYZA)
				 - [Assign a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-assign-case.html?contentId=iRQYpzmuwgZwgUoaafeoOg)
				 - [Create an appointment](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-create-appt.html?contentId=oR8lwc5L~XVo_g5hU7HwcQ)
				 - [Transfer a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-transfer-case.html?contentId=sEgxNv1YUivac_SUQfGHcg)
				 - [View cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-view-cases.html?contentId=WKCYsBi0wWyN6cElVBppBA)
				 - [View case related emails and respond](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-view-email-respond.html?contentId=_S2lllhkybI5MBaUO2T9CA)
				 - [Report knowledge gap from a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-report-knowledge-gap.html?contentId=rireAWra61UhYBXi8onXkw)
				 - [Propose a major case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-propose-major-case.html?contentId=0PGwo2BIc5kFLiVS0hC2Tw)
				 - [Close a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-close-case.html?contentId=ahAj2yV7y0nmI6kCxgrTlg)
				 - [Contextual search](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-contextual-search.html?contentId=tpvlwgcuNIkRfkXK2o3HRQ)
				 - [View list of entitlements](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-view-entitlements.html?contentId=v_VVDZBlKBPrrL~_ewd17A)
		 - [Manage schedules and sites](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/manage-schedules-and-sites.html?contentId=BzOeCoR3S3aTDigM12mIFQ)
			 - [Managing agent calendar](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-calendar.html?contentId=lU8RatU0s8p8j4Hv8687qg)
				 - [Configuring an agent calendar](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configure-agent-calendar.html?contentId=ZLKsCWoi3O3F9PlUqUB9LQ)
					 - [Create an event configuration for an agent calendar](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-agent-calendar-event-config.html?contentId=SOEeWjdKdoB4MkbCIGoLNg)
					 - [Create a work schedule for an agent or technician](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-agent-work-schedule.html?contentId=lZg5~XKyd7r~b5zRj4RFWQ)
					 - [Create a personal event for an agent or technician](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-personal-event-for-agent.html?contentId=QA5u~3H8axVcBwgxIsJXQg)
					 - [Create a schedule to use with the agent calendar](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-schedule-agent-calendar.html?contentId=AiJybpp_u8V2LJErOc_rMg)
				 - [Use the agent calendar](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-agent-calendar.html?contentId=CdhJk26ZOLaZ__AmIoiMnA)
					 - [Add an event to the agent calendar](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-event-to-agent-calendar.html?contentId=JE2D3kXO9cIUEdmbwCANjQ)
					 - [Move an event on the agent calendar](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/move-agent-calendar-event.html?contentId=sXmKymp45JVn95SNB5LWkw)
					 - [Show or hide event types on the agent calendar](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/show-hide-event-types-agent-cal.html?contentId=4PEoeBqHOgxY1k~_78A24w)
			 - [Using Microsoft Outlook with CSM](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-microsoft-outlook-with-csm.html?contentId=l2rPIPwPaa3pb2wR~ZDpCw)
				 - [View Microsoft Outlook customer contact details in your ServiceNow instance](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-existing-contact.html?contentId=pR_tW0oa0z_AQsddYoY2YQ)
				 - [Create a contact in Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-new-contact.html?contentId=t_mGRqHgCvYped~d3tWfMQ)
				 - [View or modify existing cases in Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-existing-case.html?contentId=t5bttw171mTPYqTiPsxqyA)
				 - [Create a new case from an email message in Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-new-case.html?contentId=84tvxEKQ~LdH8xL8gIoQTw)
			 - [Mobile experience for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-mobile-interface.html?contentId=TYx8kavGHjSKrFOjBY2MNw)
				 - [Customer Service mobile application overview](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-mobile-overview.html?contentId=i8SUNgGao2JJ0PawdwjA~Q)
				 - [Get started with the Customer Service mobile application](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-customer-service-mobile-app.html?contentId=LhLFkop5ZzUM~yPRtj~KRw)
					 - [Use mobile application to perform agent and manager tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-mobile-agent-mgr-task.html?contentId=FqHJOHMb4B5GfnpFCcC9lg)
			 - [Install base work plans](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-base-work-plans.html?contentId=BgDBnV4fkgwWC27zkXet6w)
				 - [Create a work plan with Customer Service Management (CSM)](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-work-plans.html?contentId=P31YTdxUgoGBdfvB2Nr1NA)
				 - [Create a work order](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-work-orders.html?contentId=htGbY1yUmQYb_Q8z__cOWg)
		 - [Automate and optimize](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/automate-and-optimize.html?contentId=J3vW_RZ4CFUwOGUaHVAjwA)
			 - [Using Virtual Agent in Customer and Consumer Service Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/va-csp-csm-portal.html?contentId=REL68JaTRMvQWVDEDm7m8w)
				 - [Now Assist in Virtual Agent in Customer and Consumer service portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/nava-csp-csm-portals.html?contentId=5EuhP48XgR476OOT9_8xBg)
				 - [Using Now Assist in portal case form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-ai-search-with-q-a-within-the-portal-form.html?contentId=vk6K4SUztFJnYGt_GZkDqw)
				 - [Update the service portal chat configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/config-conv-features-agent-user.html?contentId=oAW4daSzKMiKPZyq1vJP0A)
			 - [Using the Now Assist in Virtual Agent enhanced chat in self-service portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/nass-portal.html?contentId=A3SqqmLDuegQlBRroV7qng)
			 - [Using Proactive Customer Service Operations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-pcso.html?contentId=QEf2jgkc~U~brC9QWslCRA)
				 - [Create a proactive case from an alert](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-alert-workspace.html?contentId=G6dVSz6Ky5tWdE8wefqctA)
				 - [Manage a proactive case created from an alert](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/manage-internally-reported-case.html?contentId=y6goyqg3hlZeTMDRvgpFgA)
				 - [Review and accept a proactive case as a major case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/resolve-proactive-case-major-case.html?contentId=O7cXHL6clMV1EdftQYJN5Q)
				 - [Track the service health of install base items in Agent Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-health-tracking-csm.html?contentId=Y8kuoyjuQ0E_oM_WAQOilA)
				 - [Associate an outage to a major case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/associate-outage-case.html?contentId=a4upRaElYyXPvETv9bCmEA)
				 - [Create an outage from a major case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/track-outages-csm.html?contentId=qwfArQahqKt6gLd23SpK9Q)
				 - [Track outages for install base items](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/track-outages-aw.html?contentId=EfqlnwIU7YpNLfF~s5R9og)
			 - [Use Task Intelligence for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-task-intelligence.html?contentId=MlMs3oHgXeQ7THw~2H7twA)
				 - [Review and submit values predicted by Document Intelligence](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-doc-intel-review-values.html?contentId=_HXuL1lQcxp2lx4Qz7clrg)
				 - [View Task Intelligence Analytics](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-task-intel-case-monitoring.html?contentId=WcNsKOXSmeR1m6dcu4SUSg)
				 - [View Task Intelligence prediction history](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-task-intel-prediction-history.html?contentId=1Xgwnc28akRzEZnXARGAPA)
				 - [View prediction on field change](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-prediction-on-field-change.html?contentId=Mwibo71CXeXqsyqVTIEVPw)
				 - [View similar case recommendations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-similar-case-recommendations.html?contentId=X9wQTl5ERtACQNwcx7IA8w)
			 - [Use Guided Decisions in playbooks to resolve cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-guided-decisions.html?contentId=BHEmNO8_K2zpE2GTmGFajQ)
			 - [Use Guided Decisions in recommended actions to resolve cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-guided-decisions-ra.html?contentId=7eL8KS0_r8k9ZwSCnCCZNQ)
			 - [Using the Recommended Actions application](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ra-csm-using-recommended-actions.html?contentId=amP7uJGV_dVFLMvm1ci5Qg)
				 - [Use Recommended Actions to resolve cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/nba_use.html?contentId=XWdQlrnKD5H3DVifZ9z6rw)
				 - [Use Recommended Actions to attach knowledge articles to chat](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-recommended-actions-to-attach-knowledge-articles-to-chat.html?contentId=GOA86lY5L3oGK0MAL~O4BQ)
				 - [Use AI search in Recommended Actions to resolve cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/nba-use-ai-search.html?contentId=2gNkU6y5VesGMywTMgGHSw)
			 - [Using Playbooks for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbooks-using.html?contentId=tp2trlffdrXyZmmQMsrg2A)
				 - [Create a record using a playbook](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-create-record.html?contentId=S4Xn_xpQ3dL8Usk8_S0AHg)
				 - [Filter playbook activities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbook-filter-activities.html?contentId=0Q10eQZfZJeRspWgkIqxWw)
				 - [Using the activity stream in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbooks-using-activity-stream.html?contentId=kblZY~P~HyQk9DX5AFfVDg)
				 - [Viewing dynamic related records in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbooks-viewing-rel-records.html?contentId=OyR7YCtKSIU1VahZEpzfLQ)
				 - [Viewing ribbon information in the contextual side panel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-playbooks-viewing-ribbon-info.html?contentId=iN4WxYCHt6e~47okrQssOQ)
				 - [Add an optional activity](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-customized-playbook-experience-for-customer-service-management.html?contentId=O6M_kmkhwjJI2xrn4DpctA)
				 - [Summarize a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-summarization-in-process-page.html?contentId=DxQqwjrPaRwE6Rrk6PsFbA)
		 - [Agent management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-management.html?contentId=b0mcsI~dAj0SeVjBs2abuQ)
			 - [Time recording for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-time-recording.html?contentId=f8KK1zRg0tg8j5bYZY_pbg)
				 - [Record time worked for a case or activity](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cust-service-agent-record-time.html?contentId=4QTWTOYlOUEHGjUWSeHwcQ)
				 - [Review time worked for a case or activity](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cust-service-agent-review-time.html?contentId=n3jKMGf8ZNCBLLsPU3PzMQ)
				 - [Modify or delete time worked entries for cases or activities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cust-service-agent-modify-time.html?contentId=rYpOz~OUXa1VDus06VFFVQ)
				 - [Review a time card](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cust-service-agent-review-timecard.html?contentId=BrNC95irP0TOO7~dbQ6OQg)
				 - [Review and submit a time sheet for a customer service agent](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cust-service-agent-submit-time.html?contentId=srB0SpSAYIr375w8gKXF5Q)
				 - [Review and approve time sheets for customer service agents](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cust-service-manager-approve-time.html?contentId=12O2pdyVdUTq1CY1AMGO6g)
				 - [Review expense lines created from time cards](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cust-service-view-expense-lines.html?contentId=38enrlE95L4Gx5Hly951pQ)
			 - [Workforce Optimization for CSM Agent Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/wfo-csm-agent-workspace.html?contentId=9gZ76rj7_U5qxVkOYp78qg)
				 - [Access your profile from CSM Agent Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/access-agent-profile-wfo-csm.html?contentId=FhVUHLf9tfuplrS1Y85OBg)
				 - [Manage your schedule from CSM Agent Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/manage_scheduling_csm_agent_workspace.html?contentId=HhRbDSfumpHArXTtGDthuQ)
				 - [Clock-in and clock-out your work shift](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/clockin-clock-out-shift.html?contentId=gJispXsTC8DlMoB1xDlI6w)
				 - [Approve or reject a shift-swap from CSM Agent Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/approve_reject_shift_swaps.html?contentId=7HZdwBAm~Td1N~9lsUFwNg)
			 - [Assign a case from the assignment workbench](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/assign-case-from-workbench.html?contentId=ZgJm2741ZaRJRUxjT3dK9A)
			 - [Manage special handling notes](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/manage-special-handling-notes.html?contentId=6J6bOq__IzTrUhfhTxxqug)
				 - [Create a special handling note](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateAnOnScreenAlert.html?contentId=yoVPgqUw9eq8xx3s~kY0lA)
				 - [Update a special handling note](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_UpdateAnOnScreenAlert.html?contentId=JWfB3xHCTYyi~x7LFkD1Ow)
				 - [Delete a special handling note](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_DeleteAnOnScreenAlert.html?contentId=ZoDtLYt1iQjDdwZr~74Hzg)
				 - [Delete a special handling note from a form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_DeleteAnOnScreenAlertFromForm.html?contentId=H8e08_5CxjxorvGFceJ_Qg)
			 - [View team members assigned to an account](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ViewAccountTeamMembers.html?contentId=u~b5pSC6rnFw1Su4mhPGhA)
			 - [Add an agent to the chat support assignment group](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_AddAgentToChatSupAssignGroup.html?contentId=WyLMg3Oz5zL4JMkw~jBggA)
			 - [Approve a service contract](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/approve-service-contract.html?contentId=z8p_0CX4bNoC8VzgfakHEQ)
			 - [Outsourced Service Provider manager tasks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-manager-tasks.html?contentId=f6__d0d31H6iKeomU692Ew)
				 - [Onboard Outsourced Service Provider agent](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/onboard-osp-agent.html?contentId=wvT4NbWepg7akv09Zhob_A)
				 - [Assign a case to an agent](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/osp-assign-case-manager.html?contentId=A8L0UOUC_txu4hFJn6LyaQ)
		 - [Customer management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-management.html?contentId=FcJ_I3GDhrjxlyd90t8MWA)
			 - [Using customer access management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-cam.html?contentId=uQCVSecPikXEPNMXzzGOuw)
				 - [Adding related parties to a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/adding-related-party-to-case.html?contentId=0pBrPubHthTElT2H9VJqhA)
					 - [Case update notifications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-update-notification-cam.html?contentId=s3qF7SBuMkUs0FkiN_M4tw)
				 - [Adding related parties to a sold product](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-related-parties-to-sp.html?contentId=x7sBlY9l5YJTnjKuJWyWHA)
					 - [Add additional consumers for the sold product](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/adding-additional-consumers-soldproduct.html?contentId=k6iX8s6utjbthLkLgEE~Dw)
					 - [Add additional contacts for the sold product](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/adding-additional-contacts-soldproduct.html?contentId=vjayfEvNO3JoshqkVhBBAg)
					 - [Add additional accounts for the sold product](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-additional-accounts-for-sp-relatedparties.html?contentId=VFMNeIgFhHq3d1Q16VN1QA)
				 - [Add a related party to an install base item](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-related-party-install-base.html?contentId=a56u5OvqqeyXpsgluUzlcg)
				 - [Restrict contact access](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/manage-account-access-cam.html?contentId=2RTvNsPH0TyrZZ8EzkjHqQ)
			 - [Using Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-post-sales-support.html?contentId=mrV8fDSVx8~aeUKfBSSaKg)
				 - [Using Contracts and Entitlements Workflows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-customer-cnt-ent-wf.html?contentId=9YC5R0_2ZG5uwjqG00deAA)
					 - [Suspend a service contract](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-suspend-service-contract.html?contentId=~NpGepo4noKcKFGsPzLi7Q)
					 - [Resume a service contract](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-resume-service-contract.html?contentId=uafB54rGcdD0DQ5CvXOJZQ)
					 - [Renew a service contract](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-renew-service-contract.html?contentId=8D4HLL5jW3rDzpvikn7prw)
					 - [Cancel a service contract](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-cancel-service-contract.html?contentId=IIDPeCs3vtLXfs8nT2_IRQ)
					 - [Modify a service contract line](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-modify-service-contract.html?contentId=4k5vnpOLYRS4TfhWMmpjwg)
					 - [Suspend a service contract line](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-suspend-service-contract-line.html?contentId=BM7VyrGOU5bWKzXiqEbUAw)
					 - [Resume a service contract line](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-resume-service-contract-line.html?contentId=YnyA9DMgTgvR~0QwNVxC2g)
					 - [Renew a service contract line](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-renew-service-contract-line.html?contentId=sreGdEit8PMZ2fiRwuk0HQ)
					 - [Cancel a service contract line](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-cancel-service-contract-line.html?contentId=TTDH~eS4jE6hK9cp52W1PA)
					 - [Modify an entitlement](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-modify-entitlement.html?contentId=jrQauyATlZ82xBgOljx2qg)
					 - [Suspend an entitlement](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-suspend-entitlement.html?contentId=j9Hs6tCXQU6F5r3uWFRu_w)
					 - [Resume an entitlement](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-resume-entitlement.html?contentId=Bym0w8bHCAFiSUEN6J35Jw)
					 - [Renew an entitlement](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-renew-an-entitlement.html?contentId=e~iLtihO9xk7kVd6zrV6vQ)
					 - [Cancel an entitlement](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/cce-cancel-entitlement.html?contentId=jfor5qEfuMaOzVsB~6dYbg)
					 - [Add Covered Products using Contracts and Entitlement Workflow](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/adding-cov-prod-cceworkflows.html?contentId=gM17X5TdK7z64HHLOZVYXA)
				 - [Add a sold product or install base item to a service contract](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-products-service-contract.html?contentId=GQz0Y6PDBl57I~CF7QvjOg)
				 - [Record the usage on the entitlement](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/record-usage-entitlement.html?contentId=XwFy3QLDyH_i0erkbbIcWA)
			 - [Create a social media profile](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-social-profile.html?contentId=gpxakXgFW3FEg0iD5Tn4Hw)
			 - [Create a social media log entry](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-social-log.html?contentId=LxLCPqhMNjCvBtxIE7md2g)
			 - [Using Customer Data Models for B2B2C](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-b2b2c.html?contentId=c2SFpt14YDb7f5w2W0a1cw)
				 - [Associate an account with consumers](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_AssociateConsumersToAccounts.html?contentId=DZEBKLxLPrbebgSHKsZTOw)
				 - [Associate sold products with account consumers](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_AssociateSoldProduct.html?contentId=UQ2BrRIpYazMoGpzbFadQQ)
				 - [Associate install base items with account consumers](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_AssociateInstallBaseItems.html?contentId=jSEUxsL5pLglnIfzAhx5ew)
				 - [View install base information as an account consumer](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-install-base-for-account-consumers.html?contentId=yZDWoFxnCAdCI6PONRPMGg)
				 - [View sold products information as an account consumer](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-sold-products-for-account-consumers.html?contentId=4VGIJrsM0HsWHzq1GEwKUQ)
		 - [Customer communication](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-communication.html?contentId=fRAR0pNDLnWndJg5RDaQ6Q)
			 - [Using Playbooks for Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-playbooks-for-portals.html?contentId=IYo8gr1~8Teu3PCdqzFpgg)
				 - [Creating an onboarding case with Playbooks for Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-an-onboarding-case-with-portal-playbook.html?contentId=WGXjrhV7gZ~xd~_M9IbFGg)
				 - [Creating a guided onboarding case from CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-a-guided-onboarding-case-from-workspace.html?contentId=l_nvRC5dkMaKx2eB6J4XUA)
				 - [Create an onboarding request from the service catalog](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-an-onboarding-request-from-catalog.html?contentId=gYbUn9oX~8SqprbTPqyo7Q)
			 - [Using Walk-up Experience](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-walkup-experiencce.html?contentId=3azpL1eQeozxKFx6hVczuw)
				 - [Check in at a walk-up location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-checkin.html?contentId=0k6CBvGr9Khuy2THLA6hcw)
				 - [Schedule appointments or join a queue from the Customer Service Management portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-checkin-online.html?contentId=CUSNxfdkUP207La5zyKR8g)
				 - [Schedule a walk-up appointment as a guest user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-appt-guest.html?contentId=N7qFzCyn7jjBlXB03xjAUg)
				 - [Modify or cancel a walk-up appointment as a guest user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-modify-cancel-appt-guest.html?contentId=APa6mi52BJnbAsnIF2sadw)
				 - [Monitor Walk-up Experience queues](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-monitor-queues.html?contentId=KxWqsgjkJigMKpIPaoMlCQ)
				 - [CSM Walk-up Experience dashboard](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-experience-dashboard.html?contentId=2olI9aaBF54hGw7nXA3SFg)
				 - [Walk-up Experience queue and interaction management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-manage-demand.html?contentId=3yR6idU5HnM55vNdsrKKSg)
					 - [View assigned Walk-up Experience location](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-view-assigned-location.html?contentId=FQLNVn6So5xsFeTMy~Q4BA)
					 - [View Walk-up Experience inbox](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-view-inbox.html?contentId=JlB14GUnYviLjv1jFLj5Ww)
					 - [Manage automatically assigned Walk-up Experience interactions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-view-auto-assigned-requests.html?contentId=mE3yGDlg48QzoFLGxwJ4hw)
					 - [Manage Walk-up Experience interactions manually](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-view-assigned-requests.html?contentId=4fsw8wHg6GLN4Y5rDcC8gQ)
					 - [View and manage Walk-up Experience appointments in Agent Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-view-manage-appointments.html?contentId=wmqD6Kf8wvyRV0fra8SqDw)
					 - [View and manage Walk-up Experience appointments from the application navigator](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-walkup-view-manage-appointment-nav.html?contentId=xItPU_MWGeH0mUYsiF~u1w)
			 - [Using Auto-Responder for case deflections](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/auto-responder-case.html?contentId=1LUGE6VpO5emQMKTiKbC7w)
				 - [Close a case from a knowledge article recommended in an Auto-Responder notification](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/close-case-auto-responder.html?contentId=etADP0sPaQGrmPQlrA4Ojw)
				 - [Set Auto-Responder notification preferences](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/set-auto-responder-notification.html?contentId=MNgqWy~1iax0DLig211keg)
			 - [Using Omnichannel Callback for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-omnichannel-callback.html?contentId=ZtX6GI5EkqsBrDrZ5FicZw)
				 - [Working with callback requests from an agent](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/request-callback-from-agent.html?contentId=6PLXk8nwYP7ZNwiBrSXq2A)
					 - [Working with callback requests using Virtual Agent](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/request-callback-from-virtual-agent.html?contentId=0c082r1Vwa9EHg~4QgQZhw)
					 - [Working with callback requests using the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/request-callback-from-portal.html?contentId=4IAGRiii_OU1IN27okJaJA)
					 - [Working with callback requests using Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/request-callback-from-em.html?contentId=JfGllhyA0HKMgfARNzqkcA)
					 - [Address a callback request from a customer](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/callback-customer.html?contentId=mYHed8~ja_hweFCywpPxxQ)
			 - [Using the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-the-customer-portal.html?contentId=kixywoKYSRDG71_rtupIQQ)
				 - [Manage contacts from the customer portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_ManageUsersFromCustomerPortal.html?contentId=b~5elD244P_MvmAjOrHWjQ)
				 - [Manage customer registration requests](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/manage-cust-registration-requests.html?contentId=nDkAqQH~yhHw~KzX3G76PA)
					 - [Approve a registration request with a valid registration code](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ApproveRegRequestWithValidCode.html?contentId=H_7xI2vPiBr~lpasj5ooeA)
					 - [Approve registration requests with an invalid code](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ApproveRegRequestWithInvalidCode.html?contentId=yRuOCcn64wO0Ro15ea9QWw)
					 - [Reject a registration request](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_RejectRegRequest.html?contentId=U7ursqtmZ7IxzNb_AgPn7g)
				 - [Assign a contact to an asset from the customer portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_AssignContactToAssetCustAdmin.html?contentId=iz613nh1UVah6L1w0P4MAw)
				 - [Search for information using the customer portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_SearchForInfoUsingThePortal.html?contentId=UsOn~3pGf6f_nizUacXPEg)
					 - [Search the knowledge base](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_SearchTheKnowledgeBase.html?contentId=2os38dMqT0C58H8BFYv0mA)
					 - [Search the customer service community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_SearchTheCommunity.html?contentId=BBm38elsPhcXxTUWkeJ2qw)
				 - [Deflect cases with knowledge and community content](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/provide-knowledge-community-sp-case.html?contentId=a0xcYdKaZM~gRnPBQlqRuQ)
				 - [View asset information from the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ViewAssetAndProductInformation.html?contentId=Cp6n7lW4IgeMKLCpu6Ay0A)
				 - [View or update customer contact information](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_UpdateCustProfileInfo.html?contentId=Hjc374VAef7QrAGYjOJ1XQ)
				 - [Customer notification preferences](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_CustServNotifPref.html?contentId=Wu3JzU4b92VDZorE7pqGWg)
					 - [Set email notification preferences](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_SetEmailNotificationPref.html?contentId=sdcdj57fABiuj02cbohPbw)
				 - [Change your password directly from the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ChangePasswordFromUserForm.html?contentId=ClQBnPlkH0kGqpWRohqGKw)
				 - [Customer contact self-registration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_PortalSelfRegistration.html?contentId=x2etAxHgN2BAZbWefVA8oQ)
					 - [Submit a self-registration request](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_SubmitPortalSelfRegRequest.html?contentId=E55xpbVHNwQsepnG6hNe_w)
					 - [Request a password reset](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_RequestPasswordReset.html?contentId=7dF3BsLxZgkm884ZOuUtFA)
					 - [Log in to the Customer Service Portal for the first time](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_LogInToPortalFirstTime.html?contentId=dQAlbfochSkKQc7fq~u3Gw)
				 - [View product information from the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-product-info-csp.html?contentId=X4nuus3jfj0VksT00g085g)
				 - [Create a product case from the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_CreateACaseFromCustPortal.html?contentId=2g6dMPaO_K_XfK2dP3iR7g)
				 - [Chat with an agent from the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_StartAChatWithAnAgent.html?contentId=3gXVy~PcOlbz4qsEJbvAcg)
				 - [Get help using virtual agent conversations](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-virtual-agent-conversation.html?contentId=7yMeHWZpsXHVfXGM4dXxig)
				 - [View or modify a case from the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ViewOrModCaseFromCustSlfServPrt.html?contentId=0W1QOJVaMbUqVjml_fjbDQ)
				 - [View a publication on the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_TargetCommViewPubOnPortal.html?contentId=276pqHfEm17KYolleyIaZQ)
				 - [Complete a customer service satisfaction survey](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ComACustServSatSurvey.html?contentId=DGD1I7xsDmFBfZIJ6NJfUg)
				 - [Request an item or service from the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-request-from-portal.html?contentId=1NJtTRsxqBlFd_l_z70d~w)
				 - [View records related to a case from the Customer and Consumer Service Portals](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-related-records-from-portal.html?contentId=wrIeJNOcSq06ZEzIMr62GA)
				 - [Close a case from the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-close-case-from-portal.html?contentId=BQPVslTzaQFnEKEqSkOcBg)
				 - [View install base information from the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-install-base-info.html?contentId=Zi5RfnGqF7NPWT5Pz1qCnA)
				 - [Create a case for install base from the Customer Service homepage](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-case-install-base.html?contentId=y7SbvD8GJHwWQs76ZgZb1g)
				 - [Approve a request, change request, or registration request](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/approve-request-from-cust-portal.html?contentId=7SPIkNjmhUvZpQh6osRuHA)
				 - [View the status of a request, change request, or registration request](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-request-status-cust-portal.html?contentId=VepgGKI0hSzlQbaJmxtFSg)
				 - [Customer Portal Usage dashboard](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-portal-usage-dashboard.html?contentId=vXxuVr~GXDft0FR_C3fAWA)
				 - [Enable language selection for guest users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/enable-language-selection-guest-users.html?contentId=W2QbbdhAS_k7cdvUj1Yxxg)
			 - [Using the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-consumer-service-portal.html?contentId=ahCAbMW1UZM8TKEtyOpEsQ)
				 - [Pre-chat from the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-pre-chat.html?contentId=Q1K1iJtYgo2EnCKDSO1Q4A)
				 - [Portal usage calculation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-portal-user-sessions-timeouts_2.html?contentId=DDDobkyNfJAaSoQNg79qOQ)
				 - [Register for the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-a-consumer-registration.html?contentId=8IUCGwRvhWzzpviRaBg9Rw)
				 - [Log in to the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/log-in-to-consumer-service-portal.html?contentId=V6uByM5HmgX0OkQk3itrjw)
				 - [Change your password from the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/change-password-consumer-portal.html?contentId=VjWKHTI2jSLZSOn53N_bhA)
				 - [View or edit a consumer profile](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-edit-consumer-profile.html?contentId=cRk6Jfb1wskiNDMjl3Sj0A)
				 - [Register a product from the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/register-product-consumer-portal.html?contentId=kyycIvgIeiEEyenA~oLSzQ)
				 - [View a list of products from the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-product-list-consumer-portal.html?contentId=weJDj_AUCwAl1aozMDxJCg)
				 - [Access your list of install base items from the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-install-base-items-from-consumer-service-portal.html?contentId=xjL0rrrPDeIVcXseY0hBew)
				 - [Create a case from the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-case-consumer-portal.html?contentId=91ljo2ABJFqbu_PkqrHX~w)
				 - [View a case from the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/view-cases-consumer-portal.html?contentId=x4pI2qQM3Qo8aznHRHRVmw)
				 - [Accept or reject a case solution](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/resolve-cases-consumer-portal.html?contentId=liaST9zFE1rYdZgMZgqFbw)
				 - [Chat with an agent from the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/start-chat-agent-consumer-portal.html?contentId=WI6PTSCuMYeKU5Qc08lIYw)
				 - [Chat anonymously with an agent from the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/start-anonymous-chat-with-agent.html?contentId=gDF_xtrnDKmYVce3p8c1jw)
				 - [View a publication on the Consumer Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/target-comm-view-on-consumer-portal.html?contentId=HEFdP9r~Zchffp7vvmfCiw)
			 - [Using Conversational Appointment Booking](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/conv_appt_booking_using.html?contentId=S2YU2v4GwiqafKL4~NaE2w)
				 - [Schedule an appointment with Conversational Appointment Booking](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/conv-ab-schedule.html?contentId=FPW6zNGDZwXnfuTmtHjGwQ)
				 - [Reschedule an appointment with Conversational Appointment Booking](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/conv-ab-reschedule.html?contentId=b9rwbulTvMZYL4x0XuzdZw)
				 - [Cancel an appointment with Conversational Appointment Booking](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/conv-ab-cancel.html?contentId=NNdIvl8Jd9E87oBMTnpZpA)
			 - [Using the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/using-blsp-portal.html?contentId=FFRtEphoo8rz7WhsU7o5~w)
				 - [Add staff members to a business location in the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/add-staff-memers-to-biz-location.html?contentId=2gHhZxqkzVCeoB5oPJ2Qtg)
					 - [Agent assistance for your business location staff](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-assistance-for-business-location-staff.html?contentId=eMTMNifQUekyI8V_agPu5A)
				 - [Create cases for a business location in the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/report-cases-on-behalf-of-biz-location.html?contentId=Obsl88EJ~dPHyTCn4cfSEg)
					 - [Track cases on the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/track-cases-for-blsp-portal.html?contentId=rngXGUcH8th23ttBv_COcw)
				 - [Track work orders on the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/track-work-orders-on-the-blsp.html?contentId=6N73Y~cXxA2e3PJhj0NBQg)
	 - [Analytics and reporting for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/analytics-and-reporting-solutions-for-customer-service/analytics-reporting-csm.html?contentId=ZkvpzaEexVWdybMqy90y5Q)
		 - [Customer Service Platform Analytics Solutions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/analytics-and-reporting-solutions-for-customer-service/customer-service-content-pack.html?contentId=aMjGwoEv0uZFnnYqcSgY_w)
			 - [Customer Service Agent dashboard](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-agent-dashboard.html?contentId=4HyIYl1Yhupm3y0bW4Lk5Q)
			 - [Customer Service Manager dashboard](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-manager-dashboard.html?contentId=G3zl6pTSCu339KMjmEssUg)
			 - [Proactive Customer Service - Advanced dashboard](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-proactive-monit-dashboard.html?contentId=Ye5bXjQZXHpff8ZhM7mz9A)
			 - [Customer Service Management integration with Service Management analytics](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/analytics-and-reporting-solutions-for-customer-service/csm-integration-sm-analytics.html?contentId=q4Uqx6pKjzT1cuil_XVzJg)
			 - [Service Manager dashboard](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/analytics-and-reporting-solutions-for-customer-service/customer-service-dashboard.html?contentId=gs5l0G6gWZvARo00yVzHdw)
			 - [Major issue management analytics](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/analytics-and-reporting-solutions-for-customer-service/major-issue-management-analytics.html?contentId=5mvnUGzub_pRj4pGGpQ_lQ)
		 - [Platform Analytics Solutions for Self-Service Analytics for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/analytics-and-reporting-solutions-for-customer-service/ssa-cs-content-pack.html?contentId=Jn5r9UvJayojF7a_S~H4dg)
			 - [Self-Service Analytics dashboard for customer service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/analytics-and-reporting-solutions-for-customer-service/ssa-cs-dashboard.html?contentId=MQJh7jPhYP4XDmT2sfe~PQ)
			 - [Report knowledge gaps based on unsuccessful searches](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/analytics-and-reporting-solutions-for-customer-service/report-knowledge-gap-unsucc-search.html?contentId=_YnBaYpo2WskHhQT~dk9rw)
	 - [Customer Service Management reference](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-reference.html?contentId=QMPhwf1B8bEhsnUpxv2fwQ)
		 - [Customer Service Cases list](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/c_CustomerServiceCaseList.html?contentId=MUPfCZjVRv~5pIwSbNlvww)
		 - [Engagement Messenger reference](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/em-feature-list.html?contentId=JFdXo3x2LXnRS7JuaD9ytg)
			 - [Greeting feature configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/greeting-feature-configuration-fields.html?contentId=_DyEBaCwOqnauNLYmrxy0g)
			 - [Knowledge feature configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/knowledge-feature-configuration-fields.html?contentId=pv5s6DrRDsEWwaz_KeNULw)
			 - [Search feature configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/search-feature-configuration-fields.html?contentId=UNgiSfxJJx7FUtV9hqaf3Q)
			 - [Case management feature configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/case-management-feature-configuration-fields.html?contentId=RPspcIKCpomGi7vjTwXyaQ)
			 - [Catalog feature configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/catalog-feature-configuration.html?contentId=nppm3wxjOjeHrX5B6vH~TQ)
			 - [Field service feature configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/field-service-feature-configuration.html?contentId=TeD3ZgeqIyaFVvCN8HIpBQ)
			 - [Walk-up feature configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/walk-up-feature-configuration.html?contentId=l6Oz3rD3ECMN1iLruWYOLQ)
			 - [Chat feature configuration form fields](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/agent-chat-feature-configuration-fields.html?contentId=wJmRq8MsFoBmpdNQppmt9Q)
			 - [Callback feature configuration form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/em-callback.html?contentId=oMDk8~FGhoqbil_1QBaGNg)
			 - [Configurable Cards feature configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configurable-card.html?contentId=PrRjNdsfI8O_SfizhafFOg)
		 - [Chat Setup configuration form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/em-advanced-chat-setup.html?contentId=l7ur98h8~saEd7Exfc~wwQ)
		 - [Configurable Portal widget library](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configurable-portal-widgets-library.html?contentId=htTFnkRogcTKfTBkHJriVQ)
		 - [Configurable Portal widgets instance options](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/configurable-portal-widget-inst-options.html?contentId=hRZoE_pYa_am61414IVD_w)
			 - [Portal Browse Taxonomy widget instance options form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/port-browse-taxo-widget-inst-options.html?contentId=x~apR6FB~zvMQ4KdUo0f3A)
			 - [Portal Banner widget instance options form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/banner-widget-inst-options.html?contentId=uIatY7oCbTQ8wyO_Dl1K1w)
			 - [Portal Banner Carousel widget instance options form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/port-banner-carousel-inst-options.html?contentId=a_WlefYNcxRvWZv7bwapEg)
			 - [Portal Case Cards widget instance options form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r-port-case-cards-instan-options.html?contentId=_atl_1FiMC4qn1bOeRBkwA)
			 - [Portal Quick Links widget instance options form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r-portal-quick-links-instan-options.html?contentId=~Mh2RN8z8sN3Br6kwK0gkg)
			 - [Portal Knowledge Quick Links widget instance options form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r-port-know-quick-links-inst-options.html?contentId=DBOwwHDjIsv3qRE6SzXW0A)
			 - [Portal Catalog Quick Links widget instance options form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/port-cat-quick-links-inst-options.html?contentId=FDb9vYKbbwJOTTvPm1tu4A)
			 - [Portal Data List widget instance options form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r-port-data-list-inst-options.html?contentId=6sk9XYKBQKupVRDTJqi_ig)
			 - [Portal FAQ widget instance options form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r-port-faq-inst-options.html?contentId=xbOFXNswVFkWQ8OMAIYxrg)
			 - [Portal Object widget instance options form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/port-object-inst-options.html?contentId=vT5K5eaLwqIGE6MqlGMNCg)
			 - [Portal Taxonomy Topic widget instance options form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/port-taxo-topic-inst-optns.html?contentId=6jmwvFC1OfCLrj~AzB82ng)
		 - [Script parameters for the search option in the Portal Banner widget](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/json-param-search-option-banner-widget.html?contentId=7h~5cPc7HhbSPFwkd_ApcA)
		 - [Portal Banner widget JSON parameters](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r-port-banner-widget-json-schema.html?contentId=i_2SjU7tdItKetTDbJPr8Q)
		 - [Portal Data List widget JSON parameters](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-datalist-widget-data-json.html?contentId=50~Dj5UYDBUhWmqJ7AhNIg)
		 - [Portal Polaris Footer widget JSON parameters](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-footer-widget-json.html?contentId=mVeKWjhg5HufAqpiV9Tyyw)
		 - [Default highlight color for different case states](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/portal-case-cards-widget-default-color.html?contentId=ptxFKq4DxfoNemfEwrBgkQ)
		 - [Customer Service forms](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-reference-forms.html?contentId=KNgsqPblLkbd65qt~JNLQA)
			 - [Case form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_CustomerServiceCaseForm.html?contentId=icSuLqjWAi7VfGYuqWQk7w)
				 - [Case timeline](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_CustomerServiceCaseTimeline.html?contentId=1rGAYTYv8HluX9GDdNoxgw)
					 - [Use the case timeline with other applications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-case-timeline-other-apps.html?contentId=NZ1iLnm~~gFc66SdCAij6g)
				 - [Case process flow formatter](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_CaseProcessFlowFormatter.html?contentId=Syu5CB5MgKrFYBkg3MyUoA)
				 - [Case form related lists](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_CSCaseFormRelatedLists.html?contentId=9hN8u~U_dbT7Csk54~1arw)
				 - [Case states](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_CustomerServiceCaseStates.html?contentId=VE8OJhV0LrywzVFt2rGmlA)
				 - [Create a case for a new install base item](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/create-an-install-base-item-on-the-case-form.html?contentId=JAb4Oy_ULbU9U17bOWH1rg)
					 - [Migrating the install base information for existing cases](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/install-base-existing-cases.html?contentId=cQZmbemczoMVIFgITloPHg)
				 - [Assign a partner contact on the case form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/assign-a-partner-contact-case-form.html?contentId=0wtDtrrOUJ_fsFNgnfSb5g)
			 - [Case task form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-case-task-form.html?contentId=SgmYQz0D6T5b1ZxGwdsZfA)
			 - [Case Report form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-case-report-form.html?contentId=m7cbIwMqkAEDaRlV2555Hg)
			 - [Case Type form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-case-type-form.html?contentId=Xnu4oYvdfYSz22sA5MDJ1Q)
			 - [Account form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-account-form.html?contentId=G7j_BBPnyXbM8H4jOs4W_w)
			 - [Contact Relationship form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-contact-relationship-form.html?contentId=5YcH1zpSDmRATyvxxbUC1A)
			 - [Asset form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-asset-form.html?contentId=h3DGJYd4gDXBy~dkf9MiSA)
			 - [Internal Business Location form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/data-model-business-location-form.html?contentId=k_kmrNDOUfCosKWxZN4KsQ)
			 - [External Business Location form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/ext-business-location-form.html?contentId=CWshonw_HQ2mdENdQ9YhSw)
			 - [Household form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/data-model-household-form.html?contentId=6mvkRfkJvnTihqOjbFeESw)
			 - [Service Definition form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-definition-form-fields.html?contentId=bUUJsZPh_ZNj3IeYjTkpxw)
			 - [Sold product form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/sold-product-form.html?contentId=bZ_Zyvo6adZuSl8a3OevNg)
		 - [CSM Query Rules](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/csm-query-rules.html?contentId=IbjZzD~Gjm63nLlgKxg5hw)
		 - [Components installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_InstalledWithCustomerService.html?contentId=N4JrW6pR~s~ZdPS6ZXmYAg)
			 - [Tables installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_TIWCustomerService.html?contentId=jxmg~IEjV6vtieCXYYn3yw)
			 - [Properties installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_PropInstallWcustServ.html?contentId=D2KCU3AsuDGgOf51l5vzCQ)
			 - [Roles installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_RolesInstalledWithCustomerService.html?contentId=tfOf6pcxb27wVVPmOrJm3w)
				 - [Internal user data](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/customer-service-internal-user-data.html?contentId=w8Tc7eNTrbAOMOVXy0CLoQ)
				 - [Business Stakeholder for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/business-stakeholder-for-csm.html?contentId=wjRbqkKdTS90ZAk4rJIaKg)
				 - [Explicit Roles in CSM](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/explicit-roles-in-csm.html?contentId=TvdLfFYAc4lYQ5TE_eo8kQ)
				 - [Provide external users access to a table](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/t_ProvideExternalUsersAccessToTables.html?contentId=acmTxOVPGN1Hukj3pSFaZQ)
				 - [Creating custom user roles](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/creating-custom-csm-user-roles.html?contentId=w1C46OFOczZM0rYOd2QGMA)
			 - [Script includes installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_ScrIncInstallWCustServ.html?contentId=O4ExGE8g~BpquXarDHJDmg)
			 - [Client scripts installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_ClientScriptInsWCustServ.html?contentId=OFA~yJFX671jdYZaN3S4UA)
			 - [Business rules installed with Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_BRIWCustomerService.html?contentId=57tBI4mPK_HoH96WkhYgYA)
		 - [Components installed with CSM workspaces](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/installed-with-cust-serv-workspace.html?contentId=WLgWNB26yHNoUt36S~vfvg)
		 - [Components installed with additional plugins for Customer Service Management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/inst-wi-cust-serv-addtl-plugins.html?contentId=4EvYRB4tD4l_y3amXlO7qQ)
			 - [Components installed with CTI Softphone](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_InstalledWithCCTISoftphone.html?contentId=_9Z~eWtLW0T2oPdg4v8_GA)
			 - [Components installed with Customer Service CTI Demo Data](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_InstalledWithCustServCTIDemoData.html?contentId=0mwRoS6WDmebJFz~nOKHtw)
			 - [Components installed with OpenFrame](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_InstalledWithOpenFrame.html?contentId=pg~S5DjBAiuxLAJMnX8vmg)
			 - [Components installed with Special Handling Notes](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_InstalledWithSpecHandNotes.html?contentId=JmQeX15dastp985Su6zauw)
			 - [Components installed with Targeted Communications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_TargetCommInstalledComponents.html?contentId=ytaXtyR_Q45EKU1fcgrPYg)
			 - [Components installed with Knowledge Product Entitlements](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_KnowProdEntitlementCompInstalled.html?contentId=z7kvrBUbc2bieDmaai2Lmw)
			 - [Components installed with Self Service Password Reset](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/r_InstalledWithSSPasswordReset.html?contentId=KcnmOC787ifXJJJkz0RJ3w)
		 - [Components installed with Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/installed-with-engagement-messenger.html?contentId=pzdhIktg8Si92SmTAly8yA)
		 - [Feature context parameters supported in Engagement Messenger](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/contextual-launch-supported-features.html?contentId=SRPK_IXTtC0OXU9EVpnapA)
		 - [Engagement Messenger translation tables](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/em-translation-tables.html?contentId=jsCWMVwbffeXQVnaMMP_bg)
		 - [Customer Contracts and Entitlements reference](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/pss-reference.html?contentId=y~bdT3G6q65O0~tAUsywjg)
			 - [Service contract life cycle](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/life-cycle-management.html?contentId=9gJMsqvQ46B3ZuV32lQ6dw)
			 - [Service contract form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-contract-form.html?contentId=Wsa75xJD_wEwVkT2td8gVw)
			 - [Service contract line form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/service-contract-line-form.html?contentId=kgHwZwb1qy9A84KSMvZ8ew)
			 - [Entitlement form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/entitlement-form.html?contentId=z8ARw1asvQRAopqRHcOQjw)
			 - [Sold Product Covered form](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/sold-product-form-d29939e44566.html?contentId=zkIdviSq3UKlh5578dkhXg)
		 - [Roles required for B2B2C data models](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/rolesforb2b2c.html?contentId=9EDnTLZZnCQu44CYpKxR_Q)
		 - [Roles for Outsourced Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/use-ocs.html?contentId=ShKM3IiYaGVYCexv5y6klQ)
	 - [Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/configurable-wfo-cs.html?contentId=YKufDeFTAcu0p1KZ1FZ4Tg)
		 - [Exploring Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/explore-configurable-wfo-cs.html?contentId=93TGZhseDyOcQbIIRSdZbQ)
			 - [Manager Workspace landing page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/csm-configurable-manager-workspace-dashboards.html?contentId=veEOG1xKiwzqUL2bKnp~kA)
			 - [Channel Management in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/explore-channels-configurable-wfo-cs.html?contentId=7u27BZG2nf2a5Vfje424iQ)
				 - [Example- Channel management using Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/example-channel-management-configurable-wfo-cs.html?contentId=Bv3SBoaNb36Sn3d_2WznnA)
			 - [Scheduling in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/explore-scheduling-configurable-wfo-cs.html?contentId=PG7R8Ugeaq_enmqLBS5REg)
				 - [Example - Scheduling using Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/example-scheduling-configurable-wfo-cs.html?contentId=BeCXJw3jrnzLa~GCK58NJg)
			 - [Schedule Adherence in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/schedule-adherence-configurable-wfo-cs.html?contentId=lcrSdV8TUBOqfJtPwnA6jw)
			 - [Work scheduler in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/work-scheduling-wfo-cs.html?contentId=_jleLsj_GeZCWopHolh25A)
			 - [Demand Forecast in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/explore-demand-forecast-configurable-wfo-cs.html?contentId=hXHVDUv2NJMq2hEHMp_gJg)
			 - [Teams in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/explore-teams-configurable-wfo-cs.html?contentId=6R~rzrk7Vz3C67kKU9pAng)
				 - [Example - Teams using Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/example-teams-configurable-wfo-cs.html?contentId=ft~~8009hLxdhz_qA4FHsw)
			 - [Coaching in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/explore-coaching-configurable-wfo-cs.html?contentId=jcxif_44N_uWWQidVqPI2w)
				 - [Example- Coaching using Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/example-coaching-configurable-wfo-cs.html?contentId=UA4WhG8hyBN0g3H66LwW7A)
		 - [Configuring Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/setup-configurable-wfo-cs.html?contentId=iAkEuyF0icRIBDZIodvUiw)
			 - [Activate Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/request-configurable-wfo-cs.html?contentId=CiQkgicPiJG~4g8oPgGpiw)
			 - [Components installed with Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/components-installed-configurable-wfo-cs.html?contentId=bdJhettObeaBD~IWbe5utw)
			 - [Work Scheduler components in Workforce Optimization for Customer Service reference](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/work-scheduler-wfo-cs-reference.html?contentId=xO11un9rawFr3qRm8d~amg)
			 - [Domain separation in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/domain-separation-configurable-wfo-cs.html?contentId=0FkjHhkH7yK9stobuZIhjA)
			 - [Create a Manager Workspace landing page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/create-configurable-csm-landing-page.html?contentId=K3SNgVHRopFgLF3AznUtUA)
			 - [Configuring filters for Manager Workspace](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/configuring-filters-manager-configurable-workspace.html?contentId=EteqLekl5Oeg8QORJYSy_g)
			 - [Setting up service channels and queues](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/setup-channels-queues-configurable-wfo-cs.html?contentId=4mtsffYeVsKz6GSmtS~mLQ)
			 - [Setting up Scheduling in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/setup-scheduling-configurable-wfo-cs.html?contentId=eQDpCdMbcM~jaqYjyd4fVA)
			 - [Synchronize team calendar with Microsoft Outlook](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/synch-cal-msoutlook-wfo-cs.html?contentId=f6bKE5qbQpbr82yjelBi8g)
			 - [Setting up Teams Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/setting-teams-configurable-wfo-cs.html?contentId=EYjXXlVfgr9XvfqHWR2~_g)
			 - [Setting up Coaching in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/setup-coaching-configurable-wfo-cs.html?contentId=EpT3XQWmVot9D~T_X6~aYg)
				 - [Configure an indicator to display in the Coaching Overview tab in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/add-property-coaching-quality-indicator-configurable-wfo-cs.html?contentId=mvgC2g3J9E2AqGBHLzmSHA)
				 - [Setting up skill prediction in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/setting-up-skill-prediction-configurable-cs.html?contentId=elRBXzwEJ5mCeCCq2M1DLA)
				 - [Configure a list menu to display in the Learning tab in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/configure-listmenu-configurable-wfo-cs.html?contentId=M7AQeouExyAkaKbmAwbE2A)
				 - [Integrate Coaching With Learning with third-party learning management systems](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/integrate-learning-third-party-configurable-wfo-cs.html?contentId=xDgZ51vzI5_AgEfAIE5nfg)
					 - [External Content Integration Sources](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/integration-source-coaching-with-learning-coaching-wfo-cs.html?contentId=qSQ28DIPHQSDMFSQjGTKAQ)
			 - [Setting up Demand Forecast in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/configuring-demand-forecast-configurable-wfo-cs.html?contentId=5Glz2erj9DqvWB0qyQ39Vw)
				 - [Configure the data collection to forecast the demand for resources](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/configure-data-collection-demand-forecast.html?contentId=IO9Lwkg6y~V3zjIXuIbFVg)
				 - [Modify forecast parameters to visualize forecast data](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/modify-demand-forecast-parameters-configurable-wfo.html?contentId=VPSIF_oNyS9_O4kRlVkhzg)
				 - [Create a manual adjustment for a forecast](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/create-manual-adjustment-forecast-configurable-wfo.html?contentId=qIb6tVkA0aH6SFdma3DNew)
				 - [Migrate to 15-minute forecasting](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/migrate-15-minute-forecasting.html?contentId=Ea7SK6Y0amo4h9ezzHUHdg)
			 - [Setting up Work scheduler in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/setting-up-work-scheduler-wfo-cs.html?contentId=hLQglSVuUUpTmLp~1y~AUA)
				 - [Customize a Work Scheduler card using the Next Experience UI Builder](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/customize-workscheduler-card-wfo-cs.html?contentId=SDzEHqojmJLugo21cUdSbQ)
				 - [Set up a work configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/setup-work-scheduler-wfo-cs.html?contentId=IAL3if~l9Og~z9LtMuiY2w)
				 - [Create a Work scheduler card using the Next Experience UI Builder](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/create-workscheduler-card-wfo-cs.html?contentId=uvZYvoF33gv_QQi9MDbwdw)
					 - [Create a client state parameter for Work scheduler](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/work-sched-create-client-state-params-wfo-cs.html?contentId=0GlsxrVs5O6MHmcqP~B8KA)
					 - [Create page scripts for Work scheduler](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/work-sched-create-page-scripts-wfo-cs.html?contentId=~xXZ0~DC1hECxM0jlvVJVQ)
					 - [Define the workItem property in the Work scheduler page configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/work-sched-create-page-properties-wfo-cs.html?contentId=0VVmb3NcTe3pB7CxoEXrvg)
					 - [Define event mappings for Work scheduler](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/work-sched-event-mapping-wfo-cs.html?contentId=ALAb6brM5Sg1saz8B9y1sA)
					 - [Configure container components for Work scheduler](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/work-sched-card-based-container-wfo-cs.html?contentId=iRWVwW8_9SZcH5BoxzR4tQ)
					 - [Configure a Work scheduler card heading component](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/work-sched-card-based-header-wfo-cs.html?contentId=cFH2O0wX1s_nJQAnah0xfQ)
					 - [Configure a display type component for a Work scheduler card](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/work-sched-stacked-component-wfo-cs.html?contentId=f7SGVD2ij3KZwqbNRSHlZg)
					 - [Configure an avatar component for Work scheduler](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/work-sched-avatar-component-wfo-cs.html?contentId=lCvyncDxAP6nrkz8b_lCyg)
					 - [Associate a work scheduler card to the work configuration](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/associate-card-config-wfo-cs.html?contentId=AQXCwxY0FIlbp0EQK~rgfA)
				 - [Create extension points for Work scheduler](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/create-work-sched-ext-points-wfo-cs.html?contentId=6DF9UcmMlXHrDe1rs4b3eA)
		 - [Using Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/use-configurable-wfo-cs.html?contentId=fjjHXH4WY8vUR5uBp6u5yA)
			 - [Workforce Optimization for Customer Service manager workspace landing page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/wfo-cs-manager-landing-page.html?contentId=iE28rTB~HCFry5Zxy8WBjQ)
			 - [Channel Management in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/configurable-channels-wfo-cs.html?contentId=Ofzq7xXrQ6nh6EXywznl_A)
				 - [Using Channel Management in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/use-channels-configurable-wfo-cs.html?contentId=Kr7avRJXtQums0y~epWrHg)
				 - [Using Voice with Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/configurable-servicenow-voice-cs.html?contentId=3UqLNZJc75jAIddN7z989g)
					 - [Associate Amazon Connect queues for CSM to a ServiceNow instance](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/setup-amazonconnect-configurable-csm.html?contentId=wicczamPIEjPF4qcBlPZ~g)
					 - [Listen in to an agent call](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/listen-agent-call-configurable-wfo-cs.html?contentId=~3Le7qzBFKegKRpRkh6iRA)
					 - [Analyze transcripts and sentiments for the Amazon Connect phone channel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/analyze-transcripts-sentiments-configurable-wfo-cs.html?contentId=U15FTWIc6f_CUn6~MS7iMg)
				 - [Analyze skills for your teams in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/analyze-skill-usage-teams-configurable-wfo-cs.html?contentId=jjUQFH5bYPSTCn_On~Aa8Q)
			 - [Assigning work using Work Scheduler in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/work-scheduler-wfo-cs.html?contentId=me1VPoSvjW9NlaQmI~YK5g)
				 - [Assign work based on your teams' skills and capacity](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/track-tasks-teams-wfo-cs.html?contentId=PfXmrK~eH5mvXMjvgrgN9g)
				 - [Create a criteria for a matching rule in Work scheduler](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/assignment-rules-work-scheduler-wfo-cs.html?contentId=T42~66cV79_PYSH2OUNYXA)
					 - [Matching criteria for work items in Work scheduler](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/work-items-assignment-matching-criteria-wfo-cs.html?contentId=XszekpUkarIAOrQG~4RWXQ)
			 - [Scheduling in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/scheduling-configurable-wfo-cs.html?contentId=WJ2AVx2NKekomHVEwXbRlw)
			 - [Understanding user criteria for event types in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/und-user-criteria-event-types.html?contentId=qKlK1Uq23_IRbrkOosMxGQ)
			 - [Teams in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/teams-configurable-wfo-cs.html?contentId=UYN08uKvfYQHBZe2b4HZ4w)
			 - [Coaching in Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/coaching-configurable-wfo-cs.html?contentId=huTbIYoVL287W_8uUJxoWA)
			 - [Mobile experience for Workforce Optimization for Customer Service](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/workforce-optimization-for-customer-service/wfo-configurable-mobile-interface.html?contentId=8kq3fmBc2tWrOsLWINkVfg)
	 - [Now Assist for Customer Service Management (CSM)](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/now-assist-csm.html?contentId=r3LqNQGmW4dVKpI2xmC0gA)
		 - [Exploring Now Assist for Customer Service Management (CSM)](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/now-assist-csm-exploring.html?contentId=lwAXtnaD~7cRAPPOALiFOw)
			 - [Supporting information for Now Assist for Customer Service Management (CSM)](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/now-assist-csm-supporting-info.html?contentId=GKIRTbvG~qRNi1duQkcHQA)
		 - [Configure Now Assist for Customer Service Management (CSM)](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/now-assist-csm-configuring.html?contentId=yPEg4Wtzohcbr5CjyOa3qQ)
			 - [Skill inputs and triggers](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/now-assist-csm-skill-inputs.html?contentId=vJyqchbAhNpoZ6ZFjUU_oA)
			 - [Banners](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/now-assist-csm-record-banner.html?contentId=eQQOvPykHtNx7mqoXJMPJw)
			 - [Configure the Propose Solution UI action and declarative action](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/now-assist-csm-config-propose-solution.html?contentId=U7guXy7KAZ50UW~DhfN5dw)
			 - [Customize case summarization skill](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/customize-a-now-assist-for-csm-skill.html?contentId=zulnXkUECcIXqRlinkYZEw)
			 - [Domain separation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/domain-separation-in-now-assist-for-csm.html?contentId=v_Zxc5GP9bqVpvvUXk_Mnw)
				 - [Create a domain by creating an account for Now Assist for Customer Service Management (CSM)](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/create-domain-by-creating-an-account-for-csm.html?contentId=knNOd4OAmijjVYmWLTDtnA)
				 - [Configure skills in a domain for Now Assist for Customer Service Management (CSM)](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/configure-skills-in-domain-for-now-assist-for-csm.html?contentId=Z2NzEoWUJMhMHNJzF_~jNw)
			 - [Customize access control for suggested steps](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/configure-access-control-for-suggested-steps.html?contentId=jVxkzSNJ60kG6XHKwLt4uA)
			 - [Customize access control for conversational flows](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/configure-access-control-for-conversational-flows.html?contentId=Die7TgKvP0B66sstw~DA5Q)
		 - [Using agentic workflows in CSM](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/csm-ai-agents-use-cases.html?contentId=n6tMzBCL7UIgX1KSB4kAZg)
			 - [Triage cases agentic workflow](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/case-resolving-use-case.html?contentId=MD_xA4rG3OYhna9vClxPUg)
		 - [Using Now Assist for Customer Service Management (CSM)](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/now-assist-csm-using.html?contentId=JJuTe~PxtRn9yx4Go~pvCA)
			 - [Summarize a chat conversation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/now-assist-csm-summarize-chat.html?contentId=AwVe1ue9xyl1hzBejHFDvw)
			 - [Summarize a Sidebar discussion](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/summarize-sidebar-conversations.html?contentId=CfYA1J5Lpa3gAhUlgJZDHg)
			 - [Generate a chat reply recommendation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/generate-chat-reply-recommendations.html?contentId=d00mPxiRN~LRiZd70h3dNQ)
			 - [Summarize a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/now-assist-csm-summarize-case.html?contentId=JNRRTisVmGqyM94hw9XcKw)
			 - [Generate an mail response](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/generate-email-reply-recommendations.html?contentId=LCGcLbr8gaIutXXzrf_CIg)
			 - [Generate the resolution notes](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/now-assist-csm-generate-resolution.html?contentId=mYV0RPhaCMKSmVuLbHKUnA)
			 - [Generate a knowledge article](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/Now-Assist-generate-article-csm-workspace.html?contentId=GLzqFHTmr8pv4DxDf8xUXw)
			 - [Summarize a call](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/summarize-a-call-by-using-now-assist-for-customer-service-management-csm.html?contentId=6YRnhPYNa34LN5cz1I9otQ)
			 - [Suggested steps generation](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/suggested-steps-generation-in-now-assist-for-customer-service-management-csm.html?contentId=uzWWocYUOdi9tN56Mq2Y2Q)
			 - [Analyze sentiments](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/analyze-sentiments-in-now-assist-for-csm.html?contentId=MaY~yzu74ZTVXyyOXKt6hw)
			 - [Account sentiment dashboard](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/account-sentiment-dashboard-in-now-assist-for-customer-service-management.html?contentId=R875OVePYYMQPXIkNBwOeQ)
			 - [Request the generative AI capabilities in Customer Service Management by using the Now Assist panel](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/now-assist-for-csm/request-gen-ai-capabilities-csm-now-assist-panel.html?contentId=6WegIGqjQiJ1t2WsUC~RWw)
	 - [Communities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/servicenow-communities.html?contentId=0Ki~17uqozphBLu32GeVWw)
		 - [Activate Communities plugins](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/activate-communities.html?contentId=PbN~sfB0xui5B7lNpHpgkA)
		 - [Properties installed with Communities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/communities-properties.html?contentId=2JYqYMNxFQ0zmY4hAhET5w)
		 - [Communities roles](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/communities-roles.html?contentId=Ozt~ETu1FypG_XR3goprPQ)
		 - [Community setup guide for admins](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/r_setup-communities-admin.html?contentId=oz4jMJx6sVq~DaDzpRmfoA)
		 - [Domain separation and Communities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/domain-separation-communities.html?contentId=AKiS0RwhlJM8~plUPHKyZQ)
		 - [Quick start tests for Communities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/quick-start-tests-communities.html?contentId=Ke9G0FYLIRxOOchbqbEHDg)
		 - [Configure a community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/configure-communities.html?contentId=5eNkeVvv_He06gU5VYd5Aw)
			 - [Community content types](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/c_communities-content-types.html?contentId=b1tI4AACn9jDjxmod8dOew)
				 - [Configure community content types](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/enable-content-types-for-community.html?contentId=GQVJwvRxIjF868kUAcOUhw)
			 - [Community feedback types](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/feedback-types.html?contentId=TRAzzTBeyjsgFXytFgMvIw)
			 - [Community access types](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/access-types.html?contentId=00c0h75UxXFErKApZI7sJA)
			 - [Configure video sources for a community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-video-configuration.html?contentId=DmT6BbNKrob0CxyagMa7cA)
			 - [Configure community forums](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/configure-forums-topics.html?contentId=t0OgZBunWa0AwaXzoGeSLw)
				 - [Create a forum](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-forum.html?contentId=NV4mJFcWvVRimgCJO4cXSA)
				 - [Configure content types for a forum](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/add-content-type-to-forum.html?contentId=1iMGy3EfJeamIZiLlbun5g)
				 - [Invite users to become members of a forum](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/invite-users-forum.html?contentId=5W9dwb5L8Y4_8_Cb~RXCjg)
				 - [Approve forum memberships](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/approve-forum-memberships.html?contentId=ISANUy6ztZOpfMJdRfrtHQ)
				 - [Create a topic](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-topic.html?contentId=kQxSlzm_TmK2t7z6aFzr0w)
				 - [Add a topic to a forum](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/add-topic-to-forum.html?contentId=zm4xJfvjGHomw3mObcpybg)
				 - [Disable topics in a community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/disable-topics.html?contentId=0AAbQQZLp~jE~RAxjXsFmA)
				 - [Create a sub forum](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-sub-forum.html?contentId=HnKFGKIcYwm8~oBuS2Mppw)
				 - [Move forum content](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/move-forum-content.html?contentId=tnrqJawSguMwzkx_arNsBw)
			 - [Forum and user permissions management](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/communities-permissions.html?contentId=ByipBrndTXRzmGUl_HxCbQ)
				 - [Create a forum user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/add-user.html?contentId=e14pGtFGM4UdXZux86OYuA)
					 - [Add members to a forum user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/add-members-to-forum-user.html?contentId=EZssYzN9vaNJWpEZrYHHlA)
				 - [Create a permission](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-permission.html?contentId=iZNt_52RO~U4bs0E_bq8pQ)
					 - [Add access types to a permission](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/define-access-type-permission.html?contentId=15E9YQsA4tEuyoOBbTvg4g)
					 - [Add content types to a permission](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/add-content-types-permission.html?contentId=c7_M0Id~QPZp_c7CvY7_5g)
					 - [Create a permission exception](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/manage-permission-exceptions.html?contentId=0LBiOxXOyHm6ZFGuHEBBXw)
				 - [Clone a permission](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/clone-permission.html?contentId=6E4pMRPePDMQAubQRdAqMA)
				 - [Create a forum permission](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-forum-permission.html?contentId=vYHJfqiCVx3_p2UNViivbg)
					 - [Copy permissions from a parent forum](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/copy-permissions-from-parent-forum.html?contentId=gePEAs1ZdJlz8Z~pmus5YA)
					 - [Copy permissions from a forum](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/copy-permissions-from-another-forum.html?contentId=ObDS69FbmsnQxEo7BDU1qQ)
					 - [Debug user permissions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/debug-user-permissions.html?contentId=lMsni2sEL~6iAEIs4EHXSw)
			 - [Configure the community profile](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/configure-community-profile.html?contentId=rzYK5hZLzfG2HljyeifBbg)
				 - [Create a persona for the community profile](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-new-persona.html?contentId=_thSBIDylei_cVgOauXKcQ)
				 - [Create a community profile field](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-profile-field.html?contentId=guewEMK6z46ixErNV2N9OQ)
				 - [Configure persona field mapping for the community profile](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/configure-persona-field-mapping.html?contentId=a6ZbUpchnFO_YXMtCB6_Cw)
			 - [Enable users to self-register to a community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/configure-registration.html?contentId=fMhOJGvtjSjnsJO3s78zgg)
			 - [Create community Terms and Conditions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-terms-conditions.html?contentId=TRGHXw1_avEqeEak1YmsEw)
			 - [Community Service Portal](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/community-service-portal.html?contentId=WEcSN7egRaEuK4X2wGx~QA)
				 - [Configure Community Service Portal header menus](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/configure-unified-theme-portal.html?contentId=fviAd7Ah3j39fTrHCjzUfw)
				 - [Make an announcement to community members](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/manage-announcements.html?contentId=TzT7BWujAzVK557HJKGdng)
				 - [Add featured content in a community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/feature-community-content.html?contentId=U7z1olJ96jnmieAFbVNDew)
				 - [Email a community user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/private-message-community-user.html?contentId=qFtfF7Fc13Br9heU3JShlg)
				 - [Community pages that support SEO data](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/communities-seo-data.html?contentId=3lFJ8o9g_9UfxjawOatpjQ)
					 - [Modify SEO in community pages](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/seo-communities-modify.html?contentId=u1ios9k8BzK0ZEjLsSayjg)
			 - [Platform Analytics Solutions for Communities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/communities-content-pack.html?contentId=mTHijoeaF8itkGFpaQGD2w)
				 - [View the Communities performance dashboard](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/view-communities-dashboard.html?contentId=VJ_EXiU2VLgrw4wNI_fjHQ)
				 - [Communities dashboard](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/communities-dashboard.html?contentId=SN4x3an0nG9RcoY1wftKUA)
			 - [Migrate Social Q&A data to Communities](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/migrate-socialqa.html?contentId=8I~1fn69dhJ1MKmnfPrrPw)
			 - [View community logs](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/view-community-logs.html?contentId=2u9uIZH5D53T3Bti6Y4~rg)
			 - [View community feedback and bookmarks tables](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/view-feedback-bookmark-tables.html?contentId=hzoRvDa~vgixN7gUJYDdKg)
			 - [Create a case from a discussion](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/case-management-integration.html?contentId=j3wbBXQ3IojRqTUt~zqmLg)
				 - [Administer create case from discussion](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/case-mgmt-integration-administer.html?contentId=UXyfsmRp7os1fJR~UG8XQQ)
			 - [Enable knowledge harvesting](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/communities-km-integration-configure.html?contentId=lsWHuo7zFoyX87iIJUaTHQ)
		 - [Moderate a community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/moderate-communities.html?contentId=F5XW8Uv0C1ubMjUbMqCrhg)
			 - [Configure general moderation settings](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/configure-general-settings-moderation.html?contentId=1bYSDlWNzVKZWdR2xn7Bbg)
			 - [Configure moderation settings for a new user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/define-moderation-new-users.html?contentId=aIxAO2Vxx00pTtvjy~T0zQ)
			 - [Assign a moderation task to your assignment group](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/assign-moderation-task-assignment-group.html?contentId=_DwmcXRv_pgcKabmbfngBA)
			 - [Configure abuse reporting](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/configure-abuse-reporting.html?contentId=46206LWJxuAimboVKPPNgg)
			 - [Configure user banning](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/configure-banning.html?contentId=_Iv4lF1iExzDruij3mk5~Q)
			 - [Configure moderation filters](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/configure-moderation-filters.html?contentId=TWPojZgO9ZBuAwuTHpb0gg)
			 - [Ban a user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/ban-a-user.html?contentId=EQwqnPsBDncvHPthP9Sh8A)
			 - [Revoke a user ban](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/ban-user-revoke-ban.html?contentId=Xx4kgIfhzvJ34~cXK3HFgA)
			 - [Approve or reject content](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/approve-reject-content.html?contentId=aStrfrDNQWaxsH_gUWoa2w)
			 - [Disable comments](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/disable-comments.html?contentId=lXBs~AuKZ3Ysafg7weQWVQ)
			 - [Remove content](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/remove-content.html?contentId=9Aem1XgiRgYkD1aSqJncAA)
			 - [Harvest knowledge from a community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-knowledge-from-communities.html?contentId=Vq93QEZjcWhz5MeHmIkcJA)
		 - [Use a community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/use-community-forums.html?contentId=LqCbQp3kwF2Pqkg9~KjL1g)
			 - [Community homepage features for logged in users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/c_communities-service-portal.html?contentId=c9Q2kUMB~YqHKcZarMdi1w)
			 - [Navigating the activity feed](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/navigating-activity-feed.html?contentId=TASsDkHLQ4ncvUK6j~X~3g)
			 - [Navigating the forum homepage](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/forum-homepage.html?contentId=zsT3BQEpPOXVgkhSlqR0Jw)
			 - [Community homepage features for non-logged in users](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/community-homepage-non-logged.html?contentId=2jsBiiFneKcs3csOZGijiQ)
			 - [Self-register to a community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/register-community.html?contentId=1x_QOsmVq3frF82AEtXfcQ)
			 - [Search the community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/search.html?contentId=s7MZUPuN7N7L5ZI9zFE01w)
				 - [Refine your search results](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/refine-search-results.html?contentId=lG3SnbZCgF2eqL4DEVbAYg)
				 - [Sort your search results](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/sort.html?contentId=Cir5uJEQJV6OwXWRHK1l1g)
			 - [Use a community profile](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/community-profile.html?contentId=DrO9_yNm9GpjeYUcgYv8jg)
				 - [Manage your community profile](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/view-user-profile.html?contentId=HP6Z2ckQsdloXV0Lsf0ykA)
				 - [View another user's community profile](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/view-other-user-community-profile.html?contentId=AD4R339rbhZdDGBi61rcHQ)
				 - [Follow a community user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/follow-user.html?contentId=uFsfKVm7gZHVmN48AVuaPA)
				 - [Edit your community profile photo and personal information](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/customize-your-profile.html?contentId=iMkbcHMZM0v7VDIhBCEUOA)
				 - [Edit your community profile display settings](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/manage-your-display-settings.html?contentId=mWQULgM99Tk0gma4EemNtA)
				 - [Report a community profile](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/report-user-profile.html?contentId=1tL5zxT37PzZsOW17QMSeA)
			 - [Community subscriptions](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/c_communities-subscriptions.html?contentId=JQY4PWT6Nd5fXhiF8pB~yg)
				 - [Subscribe to content](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/subscribe.html?contentId=gLh80uAKAB_uQPFmAxc6gg)
				 - [Set notification preferences](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/manage-subscriptions.html?contentId=JzH3vY3idoVPcfsFqisvPQ)
			 - [Request membership to a forum](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/request-membership-forum.html?contentId=5sze4lhL_MEqOEgognWwWQ)
			 - [Accept an invitation to join a forum](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/accept-invitation-forum.html?contentId=9O7zfwLcLvSpUuk5jLa7Dg)
			 - [Post and respond to content in the community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/post-respond-content.html?contentId=3XYppWX1hlfCH2E2zwo8mg)
				 - [Ask a question in the community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-question.html?contentId=HLFfVhgP2FGX7vKgMVYAtA)
				 - [Reply to a question in the community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/reply-question.html?contentId=qon76ASJnffdwka1xccldg)
				 - [Post a blog in the community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-blog.html?contentId=fPygbNypb5cZi5Dc6gyvUA)
				 - [Post a video in the community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-video.html?contentId=v2VWPxuAXMwJG5Myv_Dgyg)
				 - [Comment on a blog or a video in the community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/comment-blog.html?contentId=5I1d6FeEV~OoQTTI0237Lg)
				 - [Post a document in the community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-document.html?contentId=Es3yrCD4_zCLZq0xWmfMXg)
				 - [Mention a user in the community](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/mention-users-community.html?contentId=moY~0_QXl0hZWbsgcDzdgg)
				 - [Community events](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/community-events.html?contentId=rXPLydWBiyIfy5WSdOdjxQ)
					 - [Post a community event](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/create-event.html?contentId=nJ3ix6vD6uX_UguxjHp6GQ)
					 - [Edit an event](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/edit-event.html?contentId=Ug8bi5f44rIMiPEwHXXFNg)
					 - [View and participate in a community event](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/participate-event.html?contentId=xspOIR2rVO85vTOBPCG26Q)
					 - [View the community events landing page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/view-events-homepage.html?contentId=ruRF8tf1gOrkTDuzQGiEyQ)
					 - [Manage a community event](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/manage-event.html?contentId=xsBG3kbLLOEbLa9NGO7kWA)
				 - [Bookmark community content](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/bookmark-content.html?contentId=tKEbl6DIdbaWcpI7gFM9RQ)
				 - [Provide feedback on community content](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/provide-feedback.html?contentId=yCi4F8rW~FCiRHvRSQHrsA)
			 - [Report inappropriate community content](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/report-content.html?contentId=a3IU0~3c7cQ4Bf7iZJURBA)
			 - [View a list of questions and create a case](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/case-mgmt-integration-view-list.html?contentId=1dcDK0ANCtxxZRXyoRZ59A)
		 - [Gamification](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/communities-gamification.html?contentId=TPtFzM0L4gExxvzyPnVyPg)
			 - [Gamification components](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-components.html?contentId=MpRp2Ea1rmfXZhqHfdABoQ)
				 - [Rules](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-components-rules.html?contentId=NnznawfJSEM1GoKaucq6JA)
				 - [Tracks](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-components-tracks.html?contentId=1CuX9j2BMrpflBROUXdXiA)
				 - [Levels and level ranges](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-components-levels.html?contentId=bErjjc48~sa8lnZragBuKQ)
				 - [Badges](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-components-badges.html?contentId=6QKKi7znYF4syTw__7ExCw)
				 - [Points](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-components-points.html?contentId=BhEQW5yOMjYaWARERbS9Ew)
			 - [Gamification user interface components](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/communities-gamification-UI.html?contentId=cWSGCsXQluhQ0xgiq9PdnQ)
				 - [Leaderboard page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-ui-leaderboard.html?contentId=sIxLxUqcfb6tA__kIecVnQ)
				 - [Leaderboard widgets](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-ui-leaderboard-widget.html?contentId=b7KHfxgG5pAS50ZhR1~nSA)
				 - [User profile page](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-ui-user-profile.html?contentId=ykJ3VGCnvm7Zw9sZqW5oBA)
				 - [Community content pages](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-ui-content-pages.html?contentId=d2D9if2yKS1yUq4kIpSVyw)
				 - [Gamification notifications](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-components-notify.html?contentId=imsFRfBYXM9qe_LCtzT0DA)
				 - [How to earn points](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-ui-how-to-earn-points.html?contentId=AUA5xATw8SZ571Xk36GoCA)
			 - [Administer gamification](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/communities-gamification-administer.html?contentId=VQ~aVe1J7l6u8q3CjBzXeA)
				 - [Configure gamification properties](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-configure-properties.html?contentId=KBpNhGlBduXHyrdLWvskHg)
				 - [Create a gamification rule](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-create-rule.html?contentId=1sCjv_I4U~O9vgCAcTTRgg)
				 - [Create a gamification track](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-create-track.html?contentId=EEl37zJOxA7kLXPxKiTHkA)
				 - [Create a gamification badge](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-create-badge.html?contentId=zwfW~dO2NLsi2dbQ93yyrQ)
				 - [Manage gamification levels](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-create-level-def.html?contentId=Ps6cExOvaIdgR0O4t6KUnw)
				 - [Manage gamification level ranges](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-create-level-range.html?contentId=gp~F4ZPdqzERObEnys0nVg)
			 - [Moderate gamification](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/communities-gamification-moderate.html?contentId=1rGCOTi06yL7Xaoi87uDYQ)
				 - [Award or remove points for a community user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-award-user-points.html?contentId=1PTzGWhVaQ2UT~gHg_9Cxw)
				 - [Award a badge to a user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-assign-user-badge.html?contentId=RFCnlxbXtKjmu0HXdTxc~Q)
				 - [Remove a badge from a user](https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management/communities/gamification-remove-user-badge.html?contentId=L0H2POOcDsUMy8vXmmRDvQ)