---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Tables used by consumer profiles

# Tables used by consumer profiles {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customer Service Management (CSM) introduced consumer profile (sn_csm_consumer_profile) column on Case, Sold Product, Install Base Item, and Interaction tables to identify and differentiate profile-specific data to be used by industries
for different use-cases.
{#consumer-profiles-tables__table_zl3_thz_cwb__entry__3}

| Plugin | Tables | Column added |
|-|-|-|
| Customer Service Base Entities \[com.snc.cs_base\] | Case \[sn_customerservice_case\] | Consumer Profile \[consumer_profile\] |
| Customer Service Base Entities \[com.snc.cs_base\] | Sold Product \[sn_install_base_sold_product\]​ | Consumer Profile \[consumer_profile\] |
| Customer Service Base Entities \[com.snc.cs_base\] | Install Base Item \[sn_install_base_item\] | Consumer Profile \[consumer_profile\] |
| Customer Service Base Entities \[com.snc.cs_base\] | Interaction \[interaction\] | Consumer Profile \[consumer_profile\] |
| Customer Service Base Entities \[com.snc.cs_base\] | Task \[sn_customerservice_task\] | Consumer Profile \[consumer_profile\] |
[Table 1. Tables and plugins]

{#consumer-profiles-tables__table_zl3_thz_cwb}  
Note:  
Consumer Profile (sn_csm_consumer_profile) table is an extension-only table to be used for supporting multiple profiles for consumer both within and across different industries.