---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Creating and associating a Unified Consumer user to a consumer record

# Creating and associating a Unified Consumer user to a consumer record {#ariaid-title1}

Create and associate a Unified Consumer user with a consumer record so that your user can access the Customer Service Portal (CSP). This process involves creating a Unified Consumer user through a consumer form and then
associating the user to a consumer record.

## Create a Consumer User through a consumer form {#ariaid-title2}

Create a Consumer User through the User lookup list on the consumer form in the Customer Service Management (CSM) application.

### Before you begin

Role required: admin

### About this task

You can create both the internal (snc_internal) and external (snc_external) users.  
Note:  
Only administrators can associate a sys_user with a consumer, and each user can be associated with only one consumer.

### Procedure

1. Navigate to AllCustomer ServiceCustomerConsumers.
2. Select the consumer from the consumer record.
3. In the Login Details related list, select the User lookup icon ![Lookup icon.]() to open the list of sys_users.
4. On the Users form, select New.
5. On the form, fill in the fields.  
   For a description of the field values, see [Create a user](https://www.servicenow.com/docs/access?context=t_CreateAUser&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).
6. Select Submit.

### What to do next

Associate an existing user with a consumer record. For more information, see [Associate an existing user with a consumer record](https://servicenow-prod.fluidtopics.net/yja4Jka34QK0e8z5XaHt4A#associate-an-existing-user-to-a-consumer "Associate a user with a consumer record in the Customer Service Management (CSM) application. After the association is done, the user can access the Consumer Service Portal (CSP) as a consumer to search for information, create cases, and more.").

## Associate an existing user with a consumer record {#ariaid-title3}

Associate a user with a consumer record in the Customer Service Management (CSM) application. After the association is done, the user can access the Consumer Service Portal (CSP) as a consumer to search for information, create cases, and more.

### Before you begin

Role required: admin

### Procedure

1. Navigate to AllCustomer ServiceCustomerConsumers.
2. Select the consumer from the consumer record.
3. In the Login Details related list, select the User lookup icon ![Lookup icon.]() to open the list of sys_users.
4. On the Users form, select the user to associate with the consumer record.
5. Select Save.

### Result

The sys_user is associated with the consumer record. The user can now access the Consumer Service Portal (CSP) as a consumer.

*[\>]: and then