---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate a case type with a service definition

# Associate a case type with a service definition {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After creating a service definition, you can associate a case type with the
definition.

## Before you begin

Role required: sn_csm_case_types.service_definition_manager, sn_csm_case_types.service_definition_admin, or admin

## About this task

A case type can be associated with one or more service definitions.

To see the service definitions associated with a case type, navigate to AllCustomer ServiceCase TypesManage Case Types and select a case type from the list. This information is displayed
in the Service Definitions related list.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationService Definitions.
2. Select a service definition.
3. In the Table field, select the table for the case type that extends the Case table (sn_customerservice_case).  
   For example, to associate the service definition with the complaint case type, select the Complaint Case table (sn_complaint_case).
4. Select Update.

*[\>]: and then