---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create or update a household

# Create or update a household {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a household.

## Before you begin

Role required: sn_customerservice_manager, admin

## About this task

A household is made up of a group of consumers who live at a common address and share
products and services.

A household can have a designated head of household and multiple current members. The
head of household has access to all of the cases and information for the other
household members.

A user with the system administrator role can create a household. This user can also
delete a household. When a household is deleted, the system clears the references
and associations to the household, including members, sold products, cases, and work
orders, but does not delete these associated entities.

## Procedure

1. Navigate to AllCustomer ServiceCustomersHouseholds.
2. Click New on the Households list.
3. Fill in the fields on the [Household](https://servicenow-prod.fluidtopics.net/olZ0wci2t44mbqrk9CoovQ "Service Model Foundation uses the Household form to store information about a consumer household, including the household members; relationships created for the household and members; and cases, entitlements, and contracts created for the household and members.") form.
4. Click Submit.  
   The household is added to the Households list.
**Related reference**   

* [Service Model Foundation households](https://servicenow-prod.fluidtopics.net/1EyEkgaQMIIkdlKvOq0ANQ "The household entity represents a group of consumers that usually share a common address and use services as a group.")
* [Service Model Foundation relationships](https://servicenow-prod.fluidtopics.net/Y3BzyCH3EYHnAxAiHVdR3A "Create relationships between an agent and a customer or between two consumers that provide additional access to customer data.")

*[\>]: and then