---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Engagement Messenger translation tables

# Engagement Messenger translation tables {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Engagement Messenger uses the \[sys_translated_text\] and \[sys_ui_message\]
tables to store translated text.
Each translated field on every row has one or more entries in the this table, one per
language for which ServiceNow provides a translation.
{#em-translation-tables__table_c1f_l12_lpb__entry__2}

| Table | Description |
|-|-|
| Translated Text \[sys_translated_text\] | Stores translations for configurable fields such as User Greeting and Search Message. These fields are configured in Engagement Messenger module configuration and have the field type `translated_text`. The main fields of this table are: * Document: Internal identifier of the feature instance record this translation applies to. * Field name: Title or subtitle field from feature instance record. * Language: Language the text is translated into. * Table Name: Name of the feature instance. * Value: Translated text that the user sees. {#em-translation-tables__ul_w5f_51c_4qb} For details about translating text content into different languages, see [Translated text table](https://www.servicenow.com/docs/access?context=r_TranslatedText&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US) and [Translating text fields](https://www.servicenow.com/docs/access?context=c_UseTranslatedText&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). |
| Message \[sys_ui_message\] | Stores translations for static messages in Engagement Messenger. For more information about the Message table, see [Message table](https://www.servicenow.com/docs/access?context=r_MessageTable&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). |
[Table 1. Translation tables used by Engagement Messenger]

{#em-translation-tables__table_c1f_l12_lpb}  
Note:  
For information about Virtual Agent chat translation, see [Virtual Agent translation
tables](https://www.servicenow.com/docs/access?context=va-translation-tables&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)