Use tags to filter the items that appear in the activity stream.

Tags enable you to filter your activities in the activity stream by dynamic and static states not offered in filter lists. For example, these states can include Workaround or Status checked.

Tags are enabled and created by your system administrator. To enable and add tags for agents as a system administrator, see Create tags for the activity stream.

To use tags to filter activities in the activity stream, see Filter activities with tags.