---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View cases

# View cases {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an OSP manager or agent, you can view all application modules with the list of cases for customers, consumers, and products served by your organization.

## Before you begin

Role required: sn_csm_ocs.ext_manager or sn_csm_ocs.ext_agent

## Procedure

1. Navigate to AllOutsourced Customer ServiceCases.  
   You must be able to see My Cases, All, Open, and Unassigned cases. Users who are not authorised or who do not belong to this OSP will not see any case.  
   Note:  
   As an OSP manager you can view cases that are assigned to groups you manage.
2. Click All, open a case and assign the case to yourself.  
   The Assigned to field is pre-filled with your name.

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