---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate service organizations with a service

# Associate service organizations with a service {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Associate your service organizations with a service by using the Customer Service Management (CSM) application. With this association, your service organization (SO) staff can address customer queries for products and services offered at the business location and can raise a case on the behalf of
the customer.

## Before you begin

Role required: sn_csm_case_types.service_definition_manager, sn_csm_case_types.service_definition_admin, or admin

## About this task

An SO can have multiple services associated with it. A service-to-service organization criteria association is contained in the Service Organizations offering Service \[service_organizations_offering_service\] table.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationService Definitions.
2. Select a service definition.
3. In the Service Organizations offering Service related list, select New.
4. On the form, fill in the fields.  
   {#associate-services-to-service-organization__table_qzx_5fl_byb__entry__3}

   | Field | Data type | Description |
   |-|-|-|
   | Service organization criteria | Reference | Criteria to define the service organizations that provide the service. Note: For more information about the criteria for the service organization, see [Create the criteria for a service organization](https://servicenow-prod.fluidtopics.net/0oz5zitM8R5XO_rJQvF7Ig "Define the criteria in the service organization criteria [service_organization_criteria] table so that you can later associate your service organizations to a service or your customers to a service organization. You do this task in the Customer Service Management (CSM) application."). |
   | Service definition | Reference | Service that the service organizations provide. Note: The Service definition field is automatically filled in with the name of the selected service definition. |
   | Active | True/False | Check box to activate or deactivate the service organization criteria. By default, the active field is set to True. Note: Only one active criterion is enabled per table to be associated to a service definition. |
   [Table 1. Service Organizations offering Service form]

   {#associate-services-to-service-organization__table_qzx_5fl_byb}
5. Select Submit.  
   The service organization criteria are added to the Service Organizations offering Service related list.

*[\>]: and then