---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Manage gamification levels

# Manage gamification levels {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manage the predefined levels for global, forum, and topic expertise.

## Before you begin

Role required: sn_gamification.admin

## About this task

Gamification includes predefined global, forum, and topic levels.

## Procedure

1. Navigate to AllGamificationConfigurationLevels.
2. View the existing definitions for global, forum, and topic levels.
3. Change the Level Name if required.
4. Click Submit.  
   Adding new level definitions is not recommended unless there is a strong use case. If you need to add or modify level ranges in existing level definitions, see [Manage gamification level ranges](https://servicenow-prod.fluidtopics.net/cUErJ3J9OSWjLM3DhKiecw "Manage level ranges for a gamification level definition, to recognize the expertise level of your community users.").

*[\>]: and then