---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Integrating with Continual Improvement Management

# Integrating with Continual Improvement Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Integrate Customer Service Management (CSM) with the Continual Improvement Management (CIM) application to request improvement opportunities and to implement phases and tasks to meet performance goals, track progress, and measure
success.
You can use CIM for improvements to Performance Analytics (PA) indicators and to service operations. For example, create a new improvement initiative to:

* Reduce the open case backlog.
* Improve the average case response time.

{#csm-continual-improvement-mgmt__ul_yny_s3g_b3b}See [Continual Improvement
Management](https://www.servicenow.com/docs/access?context=cim-landing-page&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) for more information about how CIM can help you with setting goals, organizing effort, and completing tasks.

## Use CIM with Customer Service Management {#csm-continual-improvement-mgmt__section_cpq_jgg_b3b}

To use CIM with Customer Service Management, you must request the Continual Improvement
Management (com.sn_cim) plugin. For more information, see [Request Continual Improvement
Management](https://www.servicenow.com/docs/access?context=request-cim&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US).
**Related topics**   

* [Continual Improvement Management overview](https://www.servicenow.com/docs/access?context=get-started-cim&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
* [Continual Improvement Management roles](https://www.servicenow.com/docs/access?context=cim-roles&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
* [Requesting improvements](https://www.servicenow.com/docs/access?context=cim-improvement-request&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
* [Managing improvements](https://www.servicenow.com/docs/access?context=cim-improvement-initiative-mgmt&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)