---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a consumer record

# Create a consumer record {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Consumer service agents and managers can create consumer records from the Customer Service Management application.

## Before you begin

Role required: sn_customerservice.consumer_agent, sn_customerservice_manager or
admin

## Procedure

1. Navigate to AllCustomer ServiceCustomerConsumers.
2. Click New.
3. Fill in the fields on the Consumer form as necessary.
4. Fill in the fields on the Primary Address tab.  
   A consumer can have multiple addresses but only one primary address. The primary address is stored in the Primary Address tab on the Consumer form and in the Addresses related list.
5. If desired, fill in any of the fields on the Preferences tab.
6. Click Submit.  
   The record is added to the Consumers table (csm_consumer). The primary address is added to the Addresses related list and the Primary field is set to true.
**Related tasks**   

* [Create additional consumer addresses](https://servicenow-prod.fluidtopics.net/CtEjB9766wtwbn4pCjsMxw "Consumers can have multiple addresses, including one primary address.")

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