Integrate the Now Assist in Virtual Agent in Virtual Agent with Customer and Consumer Service Portals to enable generative AI skills in your conversational experiences. It helps create a natural-language conversational experience that can improve the success of your self-service workflows.

Now Assist in Virtual Agent benefits in Customer and Consumer Service Portals

The key benefits of adopting Now Assist in Virtual Agent for your portals include:

• Conversational responses: Now Assist in Virtual Agent uses large language models (LLMs) to deliver natural-language responses, making interactions more human-like and improving user satisfaction.
• Improved self-service: It helps improve productivity and efficiency by providing faster answers and recommended actions.
• Enhanced search: Enhances search capabilities by guiding users through more refined, AI-driven searches, helping them locate the information they need with greater accuracy and efficiency. Users can also search for public content in the Now Assist in Virtual Agent and get the search results. The source of the search results are available as internal or external with the links to it.