---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Case Digests

# Activate Case Digests {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Case Digests plugin to use the case digests feature.

## Before you begin

Role required: admin

## About this task

The Case Digests plugin automatically activates the following plugins:

* Customer Service (com.sn_customerservice)
* Customer Service Document Template (com.sn_csm_doc_template)
* ServiceNow Document Viewer (com.snc.documentviewer)
* Targeted Communications (com.sn_publications)
{#activate-case-digests__ul_zr3_g53_zhb}

The Case Digests feature uses the recipient lists feature from the Targeted
Communications plugin (sn_publications).  
When creating a case action summary record, users with the sn_esm_agent role can select a recipient list of the type Internal Users. Selecting the Publish to Case \& Notify UI action on the Case Action Summary form sends an email notification to the users included in the selected recipient list.  
Note:  
The Publish to Case \& Notify UI action is available when a list has been selected in the Additional internal recipients field.

For more information, see [Recipient lists](https://servicenow-prod.fluidtopics.net/GYHacJ5HuS62QWWEE6A7Fg "Create the recipients list for a targeted communications that can include internal users, customer, accounts, contacts, and consumers. You can create the recipient list using the methods of user import, dynamic lists, or scripting.").

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the plugin com.sn_csm_case_digest.
3. Click Activate.
{#activate-case-digests__steps_vb4_sfz_pgb}

*[\>]: and then